PC freezes with no BSOD, requires hard reset

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J

jurpees

Commendable
Nov 30, 2016
4
0
1,510
My PC sometimes freezes while gaming and what happens is the screen will slowly freeze up and nothing is responsive. If there is audio playing it kind of hangs and turns into a buzzing sound in my headphones. The only way to use the computer again is to hold the power button and restart. The PC has never frozen while there are no games open, and I do use it to watch videos and browse the web. I've never got a blue screen of death on this computer.

It seems to happen randomly, sometimes within 5 minutes of gaming, sometimes I can go all day with no freeze. One of the weird things is If I play overwatch, I'll get a pop up that says 'rendering device was lost' and the game will close to desktop. If I attempt to re-open the game, it will get to the main screen then freeze every time. With Runescape it gives me an error message saying 'The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application (c0000409)' and it closes the window. If I open Runescape again, the pc will freeze every time. If I get either of those messages, I can restart the PC and then open the app up again without a guaranteed freeze. Other games will freeze randomly without warning mid-game.


Operating System - Windows 10 Home 64-bit
CPU - Intel Core i7 6700K @ 4.00GHz Skylake 14nm Technology
RAM - 16.0GB Dual-Channel Unknown @ 1065MHz (15-15-15-36) 2 sticks each 8 gigs
Motherboard - Gigabyte Technology Co. Ltd. Z170X-Gaming 5 (U3E1)
Graphics - 4095MB NVIDIA GeForce GTX 1080 (MSI)
Storage - 223GB TOSHIBA-TR150 (SSD) AND 1863GB Seagate ST2000DM001-1ER164 (SATA)
Audio - Realtek High Definition Audio
Power supply - EVGA 750 GQ 210-GQ-0750-V1 80+ GOLD 750W


What I have tried so far:
-Ran Memtest 3 times, once with both sticks in and 1 test for each separately.
-Ran PRIME95 overnight with no errors
-Bought a PSU tester and it says my PSU is good.
-Updated all drivers and my bios to newest versions
-Uninstalled antivirus and am using windows defender
-PC is not being overclocked or underclocked at all[strike][/strike]


I'd really appreciate any suggestions of where to go from here, Thanks!
 
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Thanks for the quick response, I'll try doing that now
 
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I have the same problem as you have, did DDU and clean install of drivers work?
 
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change the memory dump type to kernel memory dump

google "how to force a memory dump using a keyboard"
make the registry change and force a memory dump on the working system.

put the kernel memory dump file c:\windows\memory.dmp
on a server like Microsoft onedrive, share the file for public access and post a link.


common causes of thee errors are: overclocking software, motherboard sound driver conflicting with the GPU high def sound drivers. Old network driver can also cause issues with certain GPU drivers
 
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the CPU was released Q3'15 known bugs in the CPU will be listed in the chip
http://www.intel.com/content/www/us/en/processors/core/7th-gen-core-family-spec-update.html

generally, you would get a bios update to work around known bugs in the CPU microcode.
or you would get one provided by the window update program that updates the CPU microcode dll for intel CPUs

the last cpu bug I suspected the work around was not to use the intel storage driver and just go with the Microsoft generic version and it worked as expected. (this was on a dell laptop)

most of the time when people get a hung system it is not due to a hardware bug.




 
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