Hi,
I've found similar issues in existing threads but have been unable to fix my issue.
I have a new-ish PC with the following hardware:
-AMD Ryzen 5 5800X 3.7 GHz 6-Core Processor
-MSI MAG B550M MORTAR WIFI Micro ATX AM4 Motherboard
-Crucial Ballistix 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
-Corsair SF600 600 W 80+ Platinum Certified Fully Modular SFX Power Supply
-SK Hynix Gold P31 1 TB M.2-2280 PCIe 3.0 X4 NVME Solid State Drive
-MSI 3070 ti GPU
The 5800X is the new part. On the previous CPU (a 5600X), this PC worked just fine. And as an aside, I'm only upgrading because my wife suggested swapping mine out to upgrade her PC, but I digress.
The PC turns on but never gets past the MSI MAG logo. It freezes there - the spinning circle stops and it stays there indefinitely. Other times, the screen never even gets a signal. Every few restarts, it will successfully go into repair mode (blue, Windows interface) and gives me the option to restart or advanced options. I can get into the bios by pressing delete, and I can see that the new CPU is recognized.
I have tried:
I have not yet tried:
- Going back to my old CPU. I need thermal paste.
I feel like I'm out of options to work on the motherboard in the meantime. Anything else I can try?
Thanks for any help.
I've found similar issues in existing threads but have been unable to fix my issue.
I have a new-ish PC with the following hardware:
-AMD Ryzen 5 5800X 3.7 GHz 6-Core Processor
-MSI MAG B550M MORTAR WIFI Micro ATX AM4 Motherboard
-Crucial Ballistix 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
-Corsair SF600 600 W 80+ Platinum Certified Fully Modular SFX Power Supply
-SK Hynix Gold P31 1 TB M.2-2280 PCIe 3.0 X4 NVME Solid State Drive
-MSI 3070 ti GPU
The 5800X is the new part. On the previous CPU (a 5600X), this PC worked just fine. And as an aside, I'm only upgrading because my wife suggested swapping mine out to upgrade her PC, but I digress.
The PC turns on but never gets past the MSI MAG logo. It freezes there - the spinning circle stops and it stays there indefinitely. Other times, the screen never even gets a signal. Every few restarts, it will successfully go into repair mode (blue, Windows interface) and gives me the option to restart or advanced options. I can get into the bios by pressing delete, and I can see that the new CPU is recognized.
I have tried:
- Resetting the CMOS. This motherboard has both a CMOS and BIOS reset switch on the back. The CMOS battery and jumper themselves are inaccessible under a shroud I cannot seem to remove (it's an SFF motherboard). But there's an audible click when I reset it using the buttons.
- Updating the bios to the latest version (after doing the above reset). I can confirm in the bios that the new version installed.
- 1 RAM stick. 1 storage drive.
I have not yet tried:
- Going back to my old CPU. I need thermal paste.
I feel like I'm out of options to work on the motherboard in the meantime. Anything else I can try?
Thanks for any help.