I bought a new pc like a month ago, and I am using it to play a game called smite, which is not gpu or cpu intensive at all. What I realized is that the screen will freeze at random occasions for about 4 to 8 seconds. During that time, there is no sound, the screen is completely frozen (FPS drops to zero). What I know thus far is that the gpu usage drops to zero during those situations (using the windows ctrl alt del tool to monitor memory, cpu, gpu and network usage), but everything else seems to be doing fine. I have also checked the gpu and cpu temps and they are very low (around 58 degrees celsius max), so my system is not overheating.
Those freezes happen somewhat rarely, I have not identified a pattern. Sometimes they happen right after I start playing, sometimes they dont happen at all for a couple hours. Sometimes they happen twice within 15 minutes or so. No program crashes after the freeze, the game just resumes 4 to 8 seconds later, as if I had kept doing whatever I was doing during that time (so if I was moving foward, the game resumes and I am 4 to 8 seconds further of walk further in my path). I have managed to record a momment when the issue occurs, in the video below:
View: https://www.youtube.com/watch?v=YaTcsGQD16w
My pc specs:
My trouble is, I dont know what to do to find the issue or how to fix it. I have removed all nvidis drivers using DDU, and reinstalled all newest drivers. I searched the smite game forums and I have tried some stuff they suggested there as well, but nothing solved the problem. I dont even know if thats a problem pertaining to the game itself or to my system. I have also checked the windows event viewer and I dont think there is anything abnormal there. Also cheked the game logs and there seem to be no issues.
Any suggestions would be highly appreciated!
Those freezes happen somewhat rarely, I have not identified a pattern. Sometimes they happen right after I start playing, sometimes they dont happen at all for a couple hours. Sometimes they happen twice within 15 minutes or so. No program crashes after the freeze, the game just resumes 4 to 8 seconds later, as if I had kept doing whatever I was doing during that time (so if I was moving foward, the game resumes and I am 4 to 8 seconds further of walk further in my path). I have managed to record a momment when the issue occurs, in the video below:
My pc specs:
- AMD Ryzen 5 2600 3.9GHz
- Gigabyte Geforce RTX 2060 Dual Fan OC 6GB GDDR6
- Biostar A320MH DDR4 AMD AM4
- DDR4 XPG Dazzle Red LED 8GB 2400Mhz
- PCYES Electro V2 600W 80 Plus White
- SSD Kingston 240GB Sata III
My trouble is, I dont know what to do to find the issue or how to fix it. I have removed all nvidis drivers using DDU, and reinstalled all newest drivers. I searched the smite game forums and I have tried some stuff they suggested there as well, but nothing solved the problem. I dont even know if thats a problem pertaining to the game itself or to my system. I have also checked the windows event viewer and I dont think there is anything abnormal there. Also cheked the game logs and there seem to be no issues.
Any suggestions would be highly appreciated!
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