Question PC randomly freezes but there's no BSOD ?

[Baron Boon]

Hello everyone,

My PC is randomly freezing. It could be after 5 minutes, 5 hours or while booting, but there's no BSOD.
I thought it was just the mouse and keyboard that stopped working but anything running in the background, like a virus scan or an update also just froze. The only thing I could do was to hold down the power button and reboot.

This is what I've tried/checked to no avail:

• Unplugged all USB devices
• Reinstall Windows 11
• Install Windows 10
• Fresh Install Windows onto a different HD
• Memory checks
• Hard drive error check
• CPU is not overheating

The only thing I can think of is that my PSU is failing.

I had the PC build by Scan here in the UK a few years ago, it's a custom 3XS.

Specs
Mobo: ASUS WS X570-ACE
CPU: Ryzen 9 5950x
GPU: RTX A4000
RAM: Corsair 64GB DDR4
Storage: 1 x M.2 NVMe 1TB SSD / 2 x Samsung 870 EVO 1TB SSD
PSU: Corsair 1000W


Thank you

 

[Lutfij]

Welcome to the forums, newcomer!

Reinstall Windows 11
Install Windows 10
Where did you source the installers for your PS? Did you install the OSes in offline mode, later installing all relevant drivers meant for your platform in an elevated command(i.e, Right click installer>Run as Administrator) with the latest drivers without the internet?

Fresh Install Windows onto a different HD
Along those lines, did you make sure all drives were disconnected except for the one you intended to install the OS on? You might want to include a screenshot of what you're seeing on Disk Management.

ASUS WS X570-ACE motherboard
What BIOS version are you on for your motherboard?

64GB of Corsair DDR4 ram
Got a link to the ram you're using?

NVMe M.2 1TB SSD
Make and model of this SSD?

Corsair 1000W PSU
How old is the PSU?

The only thing I can think of is that my PSU is failing.
If you think it's the PSU, you can rule it out by sourcing(borrow, not buy) a reliably built PSU with at least 650W of power at the entire system's disposal. If your lock ups disappear soon after then the PSU was at fault.

AMD Ryzen 9 5950x
How are you cooling the processor? Make and model of your case? Ambient room air temps? Temps of the processor when the lock ups happen?

 

[KingLoki]

Have you looked at the logs? Swapped ram modules around? Try booting with just the boot drive in only, disconnect the others.
As you say, could possibly be psu? If you can get another psu to swap over to try or test the old one.

 

[Baron Boon]

Hi,

I wanted to provide an update in case it helps anyone experiencing a similar issue. After sending my PC back to the company that built it, they ran extensive diagnostics using OCCT Platinum and identified the motherboard as the problem.

Since the motherboard was no longer available and my system was three years old, they had to upgrade me under warranty (which luckily had only a week left!). The upgrades include:

• CPU: AMD Ryzen 9 7950X
• Motherboard: ASUS ProArt X670E Creator
• RAM: 64GB DDR5 (X2 32GB Corsair Vengeance DDR5-5600)

I haven’t received the system back yet, but I’m very happy with the resolution so far and excited to get it up and running.

A big thank you to the two people who helped me in my original post—I really appreciated your advice!