Question PC freezing when closing/starting/alttabbing a game?

[zombie1801]

I've only really experienced it on Valorant, being its the game I play most, but it happened once on Destiny 2. Completely random, whether its alt tabbing, closing, or starting up Valorant, my PC monitor will freeze, mouse still works, audio on discord still works, but I cant click anything, and I have to hard reset my PC. It happens quite frequently, but not very consistently and I cant replicate it, so it's hard to figure out why its happening. Im thinking its CPU based, but like I said, hard to test when its completely random. I was hoping someone would know what is causing it based off of the type of freezing it is, (mouse and audio works, just cant click anything). Please help this has been bothering me for months!

Gpu: Gigabyte 3070 8GB OC
cpu: Ryzen 5 2600x
ram: G.SKILL Ripjaws V Series 2x8GB
MB: asrock b450m pro4
cooling: cooler master ML240L AIO
psu: corsair CX 750 watt 80 plus bronze
hdd: seagate barracuda 2TB
sdd: samsung 970 evo 500GB m.2

 

[Koekieezz]

I've only really experienced it on Valorant, being its the game I play most, but it happened once on Destiny 2. Completely random, whether its alt tabbing, closing, or starting up Valorant, my PC monitor will freeze, mouse still works, audio on discord still works, but I cant click anything, and I have to hard reset my PC. It happens quite frequently, but not very consistently and I cant replicate it, so it's hard to figure out why its happening. Im thinking its CPU based, but like I said, hard to test when its completely random. I was hoping someone would know what is causing it based off of the type of freezing it is, (mouse and audio works, just cant click anything). Please help this has been bothering me for months!

pc specs?

 

[zombie1801]

pc specs?

sorry! just edited

 

[amora5983]

sorry! just edited

Hey, did you ever figure out what was causing it and/or how to fix it? Been happening to me lately aswell for vanguard and Valorant.

 

[Koekieezz]

Hey, did you ever figure out what was causing it and/or how to fix it? Been happening to me lately aswell for vanguard and Valorant.

pc specs?

 

[Koekieezz]

sorry! just edited

Sorry for the very late reply, follow this step by step in order (read till end):

• Disconnect from internet
• Uninstall every gpu driver using DDU (clean and do not restart).
• Uninstall all the processors (is a must, should be 12 on yours since it's 12 threads, also when it asks for restart, click on no and keep uninstalling all processors) on device manager like this:
  
  
  
  
  
• Uninstall AMD Chipset Software in control panel (if there is none, skip it.)
  
  
• restart the pc to bios, disable AMD fTPM and secure boot, save and exit, go to bios again, flash to the latest bios (version 5.40 with agesa 1.2.0.7), go to bios after finished updating, then load default or optimized settings, disable CSM, enable Above 4G Decoding and Resizable bar option (these 2 options wont be available unless CSM is disabled), then save and exit.
  
  
• boot up to windows and install the latest Chipset driver (should be ver 4.06.xx), then reboot. after that check in Control Panel > Uninstall a Program > AMD Chipset Software and see if its already ver 4.06.xx that's installed.
  
  
• Install the latest nvidia driver, reboot, and then connect to internet.
  
  *do this all offline until reboot after installing chipset driver, put ram on slot A2 and B2 (slot 2 and 4), also you may reboot to bios after all of this to set the XMP (and previous settings you did). Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• Run cmd as admin, then do chkdsk /x /f /r, after that do sfc /scannow
  
  
• And check windows update if there is any and install them (except optional update).
  
  
• Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:
  
  

 

[amora5983]

pc specs?

Gpu: Nvidia evga rtx 3060
Cpu: i7-9700k
Ram: Corsair vengeance rgb 3600mhz c18
Mb: msi mpg z390 gaming plus
Cooling: NZXT Z63 aio
Psu: Corsair rm750
Ssd: western digital 1tb. Samsung 980 pro

 

[Koekieezz]

Gpu: Nvidia evga rtx 3060
Cpu: i7-9700k
Ram: Corsair vengeance rgb 3600mhz c18
Mb: msi mpg z390 gaming plus
Cooling: NZXT Z63 aio
Psu: Corsair rm750
Ssd: western digital 1tb. Samsung 980 pro

follow this step by step in order (read till end):

• Disconnect from internet
• Uninstall every gpu driver using DDU (clean and do not restart).
• Uninstall all the processors (is a must, should be 8 on yours since it's 8 threads, also when it asks for restart, click on no and keep uninstalling all processors) on device manager like this:
  
  
  
  
  
• Uninstall (do not restart when prompted) Intel LPC Controller, Management Engine Interface, Gaussian Mixture model, PCIE Controller, Power Engine Plug-in, Serial IO GPIO Host Controller, and SMBUS in Device Manager > System Devices and intel lan driver on Device Manager > Networking (Uninstall anything intel but do not restart and keep uninstalling)
  
  
• restart the pc to bios, and flash to the latest bios (version 7B51v1E1 with agesa 1.2.0.7), go to bios after finished updating, then load default or optimized settings, disable CSM, enable Above 4G Decoding and Resizable bar option (these 2 options wont be available unless CSM is disabled), then save and exit.
  
  
• boot up to windows and install the latest ME Driver, Chipset Driver, reboot, and install lan driver (Win 10, Win 11) (Download and extract the ME Driver and chipset driver first using Internet Download Manager or Microsoft Edge since chrome wont work somehow).
  
  
• Install the latest nvidia driver, and then connect to internet.
  
  *do this all offline until reboot after installing chipset driver, put ram on slot A2 and B2 (slot 2 and 4), also you may reboot to bios after all of this to set the XMP (and previous settings you did). Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• Run cmd as admin, then do chkdsk /x /f /r, after that do sfc /scannow (reboot might required)
  
  
• And check windows update if there is any and install them (except optional update).
  
  
• Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:
  
  

 

[Unreal234]

Try Changing HDMI Cable. even if its a new one. Worked for me.