Pc freezing while gaming /random bsod win 10

Jan 24, 2019
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I had to start a new thread because the last thread got ignored after a while.

https://forums.tomshardware.com/threads/pc-random-crashing-bsod-freeze.3440054/#post-20926105

parts:

https://pcpartpicker.com/list/2zyynH

I've been dealing with bsods since January, but after some members helped me with removing drivers I stopped getting bsod's but now I'm getting more PC freezes,

My freezes are the same as this video:

View: https://www.youtube.com/watch?v=8U6SfL7fiWQ


It doesn't turn off unless I hard-reset my PC.

BSOD's are rare compared to these crashes, I do have some dumps for the bsod. I also tried stresstesting with hwinfo prime 95 and furmark at the same time.

Dump 1:
https://uploadfiles.io/uoo8k

Dump 2:
https://uploadfiles.io/inuh3

Stresstest results:

This one crashed in 3mins
https://nofile.io/f/qXh3EAGP6wE/techsupport.CSV

These 2 ones were more stable than the first one.
https://nofile.io/f/jA0CDkvWEEw/techsupport2.CSV



I've tried memtest a bit longer than an hour with no errors.
Not sure if this one is important but after going to the older drivers my PC feels a bit more stable, instead pc freezes every 10min I get them every 2 hour now.
 
Last edited:

Colif

Titan
Moderator
its not that they got ignored, we swapped forum software half way through last month, and any post started before that date doesn't notify the people in it of a new reply, or I would have asked @gardenman to look at the dumps you provided.

Sorry about that :)

that sound you mentioned is common when drivers are stuck in a freeze.

atikmdag.sys is part of the Radeon drivers for AMD GPU.
 
Jan 24, 2019
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its not that they got ignored, we swapped forum software half way through last month, and any post started before that date doesn't notify the people in it of a new reply, or I would have asked @gardenman to look at the dumps you provided.

Sorry about that :)

that sound you mentioned is common when drivers are stuck in a freeze.

atikmdag.sys is part of the Radeon drivers for AMD GPU.
I started to play with power options in windows 10. It was set to Balanced, after putting it to High performance I haven't had any proper freeze/bsod..
I'm not sure if this fixed it or if it's just a temporary fix. Does the dump files give any other clue(s) ? Maybe it's something else, I don't know.
 

gardenman

Reputable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/pdAL.html

File information:031619-8093-01.dmp (Mar 16 2019 - 11:24:30)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:memory_corruption (Process: RocketLeague.exe)
Uptime:0 Day(s), 0 Hour(s), 09 Min(s), and 34 Sec(s)

File information:031419-7515-01.dmp (Mar 14 2019 - 10:03:05)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 20 Min(s), and 45 Sec(s)

Possible Motherboard page: https://www.asrock.com/mb/AMD/Fatal1ty AB350 Gaming-ITXac/index.asp
Your BIOS is up to date.

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
Jan 24, 2019
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if changing power plan isn't enough to fix it, try running DDU and instead of getting latest drivers from AMD, run windows update and see what it finds instead.
Well, this sucks. Power plan worked for a while but now I'm seeing those crashes again. It's usually when you do stuff too fast in game, like opening the menu fast and quitting the game. The screen doesn't change, it's just total lockup/freeze with an annoying buzz sound from the speakers.
 

Colif

Titan
Moderator
buzzing is caused by drivers, its sort of odd but normal as well.

Did you run DDU and try running the drivers WIndows Update can provide? See if it is any better. Screen freezes might indicate its not just drivers but unless you can test GPU in another PC, its difficult to know.
 
Jan 24, 2019
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buzzing is caused by drivers, its sort of odd but normal as well.

Did you run DDU and try running the drivers WIndows Update can provide? See if it is any better. Screen freezes might indicate its not just drivers but unless you can test GPU in another PC, its difficult to know.
Yep, nothing changed. Just now after restarting my PC I had a bluescreen giving me stopcode: page fault in nonpaged area. It's been like that for 15 minutes, it didn't even restart on its own. After a hard reset it wouldn't even get past the windows logo, it was just stuck. The same happened again after restarting. After the second time it just worked for no reason. I didn't get any dumpfile because I had to reset on my own. By the way I didn't hear any buzz noise this time.
 
Jan 24, 2019
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Alright, so my PC just randomly restarted. No error, no freeze, no warning. I'm thinking it's either PSU or RAM. What do you guys think?
 

Colif

Titan
Moderator
What were you doing when it restarted? playing a game?

I would be tempted to get it looked at by a repair store that has spare parts they can swap in (that they know work) to see if they can narrow down cause, rather than guess its Ram or GPU. Given all the AMD errors you get, it could be anything... GPU, motherboard, PSU... it is an expensive guessing game so it is why I suggest a repair shop.
 
Jan 24, 2019
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What were you doing when it restarted? playing a game?

I would be tempted to get it looked at by a repair store that has spare parts they can swap in (that they know work) to see if they can narrow down cause, rather than guess its Ram or GPU. Given all the AMD errors you get, it could be anything... GPU, motherboard, PSU... it is an expensive guessing game so it is why I suggest a repair shop.
So, this just happened. My PC was very smooth these couple of weeks, almost 2 months actually. I wanted to get some business files from my external harddrive which was connected all the time when I had my issues of random bluescreens, but these weeks/month(s). I tried using my PC without this external harddrive. After a while I stopped getting random bluescreens/crashes etc. After using the external harddrive again my PC crashed couple of hours later when I still had it connected while gaming, no dumpfile.

Next day; No external harddrive this time, after 5 minutes or so my PC suddenly got BSOD. I do have a dumpfile this time, whocrashed says;

This was probably caused by the following module: ntoskrnl.exe (nt+0x1B3EF0)
Error: KMODE_EXCEPTION_NOT_HANDLED
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I'll try to upload the dumpfile as soon as I can.
 

Colif

Titan
Moderator
I guess I asked you to install Asrock App Store last time, have you run it to check you have latest drivers still? https://www.asrock.com/mb/AMD/Fatal1ty AB350 Gaming-ITXac/index.asp#Download

Is external hdd attached via USB? The only AMD driver I expect that has anything to do with that is the AMD All in 1 driver, the last update of which was a week before your last post in April.

it could be these
Mar 14 2016 amdgpio3.sys AMD GPIO Controller Driver from Advanced Micro Devices http://support.amd.com/
Aug 09 2016 amdgpio2.sys AMD GPIO Controller Driver from Advanced Micro Devices http://support.amd.com/
but I am not 100% sure what a gpio device is. the more I read, the less I know :)

GPIO stands for General Purpose Input/Output. It’s a standard interface used to connect microcontrollers to other electronic devices. For example, it can be used with sensors, diodes, displays, and System-on-Chip modules.
link

Gardenman is sick so take your time with dumps though there are others here who can read them too now.
 

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