Question PC get freeze as soon as I connect my phone, works normal again after disconnecting.

[Apcoolboy]

As mentioned in title, I'm facing weird issue. I'm on windows 10 (recently fresh installed) and when I connect my "Redme note 3" pc gets freeze instantly. Like cant move cursor, keyboard not working and monitor shows still picture. It works again as soon as I disconnect my phone. I tried to remove all USB drivers also MTP drivers but none works. I tried booting pc in safe mode and connecting phone shows nothing. Pc works fine in safe mode but phone not showing up. I tried other 2 phones oneplus 6 and redmi note 4 both connect perfectly and shows as Android devices in windows. Is it because phone that is not showing up (redmi note 3) is on custom rom and other two are on company OS ?

After few attempt the only workaround I find is connecting phone before PC starts up. then only my phone shows up. It shows as "KEYBOARD AND MOUSE" instead of Android. And in windows settings > devices it shows as "MTP" with keyboard icon.

Any solution would be appreciated.

My PC-
Win 10 (latest updated)
8 GB RAM
AMD FX6100 processor

Phone:-
Redmi note 3 32GB
3 GB RAM
Android 8.1.0 (Custom ROM)

 

[viveknayyar007]

Hello

The custom ROM might be the culprit as you suggested. Is it possible to flash the stock ROM and see if it allows the connection between your phone and the computer?

Your PC works in Safe Mode because any additional service that is needed to connect the phone is kept disabled.

Please try the original ROM method, and report back if the solutions doesn't help, and you need further assistance in this.

Cheers!!

 

[Apcoolboy]

Hello

The custom ROM might be the culprit as you suggested. Is it possible to flash the stock ROM and see if it allows the connection between your phone and the computer?

Your PC works in Safe Mode because any additional service that is needed to connect the phone is kept disabled.

Please try the original ROM method, and report back if the solutions doesn't help, and you need further assistance in this.

Cheers!!

Thanks for response.

I tried my phone in another PC. Connects normally (win 10)
Also flashed original ROM and tried, Still same problem.
I clean install windows 10 and connect my phone works normal.

Then I install all my all software one by one, and tried connect my phone after each install. Every time works fine except when I find culprit software.
It's "NETBALANCER" which use for monitoring my internet trafic activity. After installing netbalancer, my problem starts again.

Uninstalled netbalancer via iobit uninstaller free, and restart pc and then connect my phone, still same problem. This time it's not going after unistalling culprit software.

Tried install and uninstall diffrent versions of the software, still same problem. Don't know what to do. any idea? (I've mailed same to netbalancer and waiting for their response)