[SOLVED] PC goes black and unresponsive.

[the_blackfish88]

My PC keeps getting a black screen and become unresponsive while I'm gaming (Has not happened any other time) at random intervals. I have not seen my CPU get above 37C or my gpu above 60C. This started after I got a new MOBO and CPU off a friend. All drivers are up to date.

I have an intel core I7-4820K cpu
MSI GTX980 TI
ASUS sabertooth x79 motherboard
32GB of Kingston ram
an SSD and HD
750 supernova power supply

 

[CountMike]

Could be power trouble too.

 

[DSzymborski]

PCs suddenly turning off without a blue screen at load points to either the temperatures or the power supply. Given your temperatures I fine, I suspect the latter, but I'd have a better idea if you would provide a complete list of your specs; just like a new doctor wants to know all your pre-existing conditions and the medications you're currently taking, leaving this crucial information out results in us flying blind.

 

[the_blackfish88]

I updated the specs. sorry about that.

 

[DSzymborski]

I updated the specs. sorry about that.

Assuming that's not a G1 power supply, you have a quality one. But given the symptoms, I'd try another power supply.

Also, did you do a full wipe and reinstall when swapping in the motherboard and CPU?

 

[the_blackfish88]

Its a G2. And i made sure all motherboard drivers were installed correctly if that is what you mean.

 

[SgtScream]

What version number is your graphics drivers?

 

[the_blackfish88]

391.01

 

[SgtScream]

Sounds like you have a low quality cable going from your monitor to your graphics card. What is it?

 

[the_blackfish88]

HDMI, and that was my inital thought but when it happens everything drops out peripherally. PC looks normal but my keyboard RGB's stop changing color and after a moment sound cuts out.

 

[SgtScream]

HDMI, and that was my inital thought but when it happens everything drops out peripherally. PC looks normal but my keyboard RGB's stop changing color and after a moment sound cuts out.

Definitely skeptical of the power supply. You can run out to a local store and temporary test with one. Make use of the return policy if it doesn't work out.

 

[the_blackfish88]

Sounds like you have a low quality cable going from your monitor to your graphics card. What is it?

HDMI, and that was my inital thought but when it happens everything drops out peripherally. PC looks normal but my keyboard RGB's stop changing color and after a moment sound cuts out.

Definitely skeptical of the power supply. You can run out to a local store and temporary test with one. Make use of the return policy if it doesn't work out.

Ill ask to use my buddys for testing and get back with you guys after this snowstorm is over. Any other ideas?

 

[the_blackfish88]

Just for my benefit why do you guys think its the power supply?

 

[the_blackfish88]

Also might help it only happens after I have been gaming for an hour.

 

[DSzymborski]

Just for my benefit why do you guys think its the power supply?

From what you describe, heat and power supply are the two most likely (and easiest to resolve) issues based on the symptoms. As you appear to have ruled out heat, then power supply is the next thing to look at, even if it's a solid one.

Since you say it takes an hour, a Windows problem is less likely. That is why I asked if you did a full wipe - a lot of people skip the step of doing a full wipe and reinstall when they make platform changes and improperly just stuff their old OS drives in there, which can cause a myriad of annoying, nagging problems for a long time.

If not one of these, then the troubleshooting becomes a little more difficult in that something like a motherboard issue comes into play. And it may very well be given that it happened with a new MB/CPU, but it always makes sense to exhaust the sunnier possibilities first.

 

[the_blackfish88]

Just for my benefit why do you guys think its the power supply?

From what you describe, heat and power supply are the two most likely (and easiest to resolve) issues based on the symptoms. As you appear to have ruled out heat, then power supply is the next thing to look at, even if it's a solid one.

Since you say it takes an hour, a Windows problem is less likely. That is why I asked if you did a full wipe - a lot of people skip the step of doing a full wipe and reinstall when they make platform changes and improperly just stuff their old OS drives in there, which can cause a myriad of annoying, nagging problems for a long time.

If not one of these, then the troubleshooting becomes a little more difficult in that something like a motherboard issue comes into play. And it may very well be given that it happened with a new MB/CPU, but it always makes sense to exhaust the sunnier possibilities first.

That makes sense. Also i told yall the wrong power supply. I have a G3 850 supernova (old one was a G2 750) I have been leaning toward thinking it was the MOBO/CPU for awhile but since you guys no your stuff i'll try that first.

 

[DSzymborski]

Just for my benefit why do you guys think its the power supply?

From what you describe, heat and power supply are the two most likely (and easiest to resolve) issues based on the symptoms. As you appear to have ruled out heat, then power supply is the next thing to look at, even if it's a solid one.

Since you say it takes an hour, a Windows problem is less likely. That is why I asked if you did a full wipe - a lot of people skip the step of doing a full wipe and reinstall when they make platform changes and improperly just stuff their old OS drives in there, which can cause a myriad of annoying, nagging problems for a long time.

If not one of these, then the troubleshooting becomes a little more difficult in that something like a motherboard issue comes into play. And it may very well be given that it happened with a new MB/CPU, but it always makes sense to exhaust the sunnier possibilities first.

That makes sense. Also i told yall the wrong power supply. I have a G3 850 supernova (old one was a G2 750) I have been leaning toward thinking it was the MOBO/CPU for awhile but since you guys no your stuff i'll try that first.

What happened to your old power supply? Both of these are excellent power supplies and it would be surprising if *both* failed with this hardware. You made excellent choices with these power supplies, so if it turns out to be a power supply issue, you at least get a moral victory in that it wasn't your selection that was at fault (you should see some of the garbage off which people try to run expensive components!)

 

[the_blackfish88]

Just for my benefit why do you guys think its the power supply?

From what you describe, heat and power supply are the two most likely (and easiest to resolve) issues based on the symptoms. As you appear to have ruled out heat, then power supply is the next thing to look at, even if it's a solid one.

Since you say it takes an hour, a Windows problem is less likely. That is why I asked if you did a full wipe - a lot of people skip the step of doing a full wipe and reinstall when they make platform changes and improperly just stuff their old OS drives in there, which can cause a myriad of annoying, nagging problems for a long time.

If not one of these, then the troubleshooting becomes a little more difficult in that something like a motherboard issue comes into play. And it may very well be given that it happened with a new MB/CPU, but it always makes sense to exhaust the sunnier possibilities first.

That makes sense. Also i told yall the wrong power supply. I have a G3 850 supernova (old one was a G2 750) I have been leaning toward thinking it was the MOBO/CPU for awhile but since you guys no your stuff i'll try that first.

What happened to your old power supply? Both of these are excellent power supplies and it would be surprising if *both* failed with this hardware. You made excellent choices with these power supplies, so if it turns out to be a power supply issue, you at least get a moral victory in that it wasn't your selection that was at fault (you should see some of the garbage off which people try to run expensive components!)

I put the old one in a gaming rig I gave to my little brother. And I thought it was a pretty good one.