[SOLVED] PC hard crashes during gaming

[menenkel]

Hi @ all,

Specs:

OS: Win 10 1903
MoBo: Asus Sabertooth FX990 2.0
CPU: AMD FX-9370
GPU: MSI R9 390
RAM: 4x4 GB

During Gaming (BF5) PC is crashing without Bluescrren -> Shown Kernel 41 (63) Event
Also i play BF5 on low and get max. 60 FPS (normally i should get more right ?)

PSU 830W replaced.
GPU FuMark-Stresstest passed without any issues
CPU Prime95 Stresstest passed without any issues
RAM Test passed without any issues
All drivers are up to date
Temperature is OK
tried everything using DDU to clear, CMOS reset, Bios flash erverything with no success.
Does anyone know hat can be the reason for my crashes ?

Many Thanks
Max

 

[hftvhftv]

Is your motherboard set to "Auto OC" or normal? I know when I had my 8350 in that board set to auto OC it would crash.

 

[j121]

reinstall windows? how long have you had the problem?

 

[jay32267]

I would check the PSU voltages. Make sure they remain within 5% of the nominal values of +5, +12 and + 3.3V under load and at idle.
You can generally use HWInfo to do this.

 

[menenkel]

reinstall windows? how long have you had the problem?

already done, i have this problem since approx 4 weeks, reinstall windows was the first step on my list. no changes.

 

[menenkel]

I would check the PSU voltages. Make sure they remain within 5% of the nominal values of +5, +12 and + 3.3V under load and at idle.
You can generally use HWInfo to do this.

PSU should be not the issue, i checked it twice and also try 2 more PSUs to be shure to 100%

 

[j121]

have you tried removing any of the ram sticks? try combinations of 2 x 4 gb in all ram spots. see if it make a difference.

 

[menenkel]

have you tried removing any of the ram sticks? try combinations of 2 x 4 gb in all ram spots. see if it make a difference.

yes, try 4x4GB and also 2x4GB and also 1x8GB, no difference

 

[hftvhftv]

Is your motherboard set to "Auto OC" or normal? I know when I had my 8350 in that board set to auto OC it would crash.

 

[j121]

any other Graphics card to test with?

 

[menenkel]

Is your motherboard set to "Auto OC" or normal? I know when I had my 8350 in that board set to auto OC it would crash.

This is really the only thing i didnt try till yet. I will respond as soon as possible

 

[hftvhftv]

This is really the only thing i didnt try till yet. I will respond as soon as possible

Even on the latest BIOS (2901 if I remember right) it didn't work properly.

 

[Ketchup79]

Curious what power supplies you have tested with? 830 is an odd capacity.

 

[j121]

is battlefield v the only game that crash or others to?

 

[menenkel]

This is really the only thing i didnt try till yet. I will respond as soon as possible

PC ist still crashing. Auto OC is disabled

 

[menenkel]

is battlefield v the only game that crash or others to?

CoD MW Open Beta was also crashing

 

[j121]

so not all games are crashing? battlefield v is a cpu intensive game which could mean more heat. are yo usure temp is ok?

 

[menenkel]

so not all games are crashing? battlefield v is a cpu intensive game which could mean more heat. are yo usure temp is ok?

I checking it right now. CPU is on 85 degrees when PC ist crashing. To much right ?

 

[j121]

yes that is possibly the reason why you are crashing it is to high. it could be other problem but my guess is that heat is the problem.
are you using stock cooler?
From what i can see 61 c is max temperature for this cpu, intel cpu usually can go up to 75 without problem but amd got lower limit.
Seems like you need a better cooler.

 

[NightHawkRMX]

85c for an FX chip is way to high.

Cooler make and model? Pump failure?

Have you tried underclocking the CPU?

 

[scout_03]

you crash are made of high temp on cpu and it cut off repaste cooler and check if fan on it work as temp raise up if it is on liquid cooling made sure pump is working .

 

[Calvin7]

reason for crashes

1) 9000 Series AM3+ CPU require robust liquid cooling system and air flowing over components surrounding CPU socket

2) no memory part number listed or link to memory
RAM: 4x4 GB could be anything

3) no power supply model or part number listed
Generic no-name power supplies are not recommended

 

[Ketchup79]

85C is too high, however, if you do some searching many people have stated over the years that the FX series chips do not provide accurate temperature readings in pretty much any program outside of AMD overdrive. So I would check with that program first to make sure you are getting correct numbers.
https://www.amd.com/en/technologies/amd-overdrive

 

[j121]

you can try underclocking it by going in to Power settings advanced settings and set maximum processor state to between 85-90 percent . see if it still crash if your doing that.

 

[menenkel]

Problem Solved:

I checked CPU OC on Mainboard. Asus UEFI Bios is really confusing.
I set all preferences from Auto to "Regular".
Also i used a different cooler... now temp is on approx. 50 degrees.
Many thanks for your support