Question PC hard freezes, mostly but not exclusively when gaming ?

[bossy69]

Hi, I’ve been encountering an issue where my PC hard freezes mostly when gaming but 2-4 times after restarting it froze when normal web surfing (It doesnt auto restart I have to do it manually). Sometime got inaccessible boot device and kernal trap BSOD, I have tried several solution but none worked. Sometime it sought off hangs on windows logo when booting up.Please help
Audio when pc crashes

My rig
MSI B550 PRO VDH WIFI
RYZEN 5600X
3060 Ti
1x 16gb ram 2666mhz (3200)
DeepCool GAMMAXX L240 ARGB CPU Liquid Cooler

Things I have tried
Updating BIOS & Chipset driver
Stress test with the help OCCT didnt crashed a single time when doing the test (done individually and whole pc stress test)
Temps were fine in both cases no overheating ~85c for gpu around ~66c for cpu (48-46c and 40-41c respectively when idle)
2x Memtest - passed both time
Removed XMP
Reseted PC
Clean Install Windows
Updated/checked drivers with multiple software (sdio/driver easy and ofc windows update)
Update few driver myself like communication ports etc (still crashed)
Cleared TPM
Used DDU for both audio and gpu drivers
Tested main SDD and HDD

System Info

Event Viewer when my crashes:
(couldnt provide old ones as i just did windows clean install but its always same, used to be around 5-10 mins after distributedCOM and sometime certificate)

)

 

[Lutfij]

Updating BIOS & Chipset driver
You have one more BIOS update pending, i.e, 7C95v2L>7C95v2M1(Beta version)

You forgot to mention the make and model of your PSU and it's age.

Updated/checked drivers with multiple software (sdio/driver easy and ofc windows update)
You shouldn't use third party app's to tell you if your platform is pending any driver or BIOS updates. In fact you should cross reference the motherboard's/GPU's/storage's support site for the version that's on their site, with the one that you've installed on your platform.

Speaking of installations;
Clean Install Windows
Did you recreate the bootable USB installer for your OS, removing all drives except for the one you wished to install the OS onto, reinstalled the OS in offline mode, then manually installed all drivers with the latest versions while in offline mode?

What does your Toshiba 2.5" 250GB HDD do in your build?

 

[bossy69]

I wanted to avoid to Beta version but after you saying will try

3 years old CORSAIR CV Series CV550 550 Watt 80 Plus Bronze Certified PSU

i do accept that i shouldnt use any third party software but isnt sdio one of the most recommeneded one

i did create a bootable usb installer but i didnt removed other external usb drive, I can still reinstall as I still have to usb device and how do i install drivers in offline mode?
downloading all drivers and installing without wifi?

its my old HDD even without it connected is crashes

one ques my other hdd 1tb one is set as Disk 0 and my main sdd with windows install is set to disk1 can this cause issues?


just to add: after 1-3 crashes pc does run normally like playing games without crashing for 4-6 hrs

 

[bossy69]

Just updated bios but still pc crash after 5-10 min running game

 

[JayGau]

According to the error you get in Event Viewer, it's a problem with TPM. The motherboard is supposed to authenticate with its certificate but either the url it's trying to use is wrong or it can't communicate with the server, making TPM crashing (so the PC either freezes or bluescreen).

According to other forums, the only solutions that seem to be working are to either replace the motherboard or install a discret TPM module to replace the integrated one. A reddit user also said that removing and reinstalling his CPU fixed the problem (it cost nothing to try but I don't think it's gonna work).

 

[bossy69]

ohh thanks for the info will check if its tpm realted issue, but here is my Hwinfo log csv file till it crashed link can you tell me if there is any unusual thing? just to be sure

 

[bossy69]

 

[JayGau]

Can you upload it to Google drive? I don't trust filebin. But if it's really a TPM problem, everything in HWInfo will likely look normal.

 

[bossy69]

here

 

[astyr]

PC is crashing? Is it blue screening?

Can you use BlueScreenView by Nir to see the what caused the crash?

Download BlueScreenView

BlueScreenView is a fantastic, free, portable application that allows you to easily view minidump files that are created when Windows stops and displays a

www.bleepingcomputer.com

 

[bossy69]

Hi thanks for the response well BSODs error weren’t something used to happen every time most of the time pc just straight away hard freezes and remains switched on until I manually restart it I don’t have old dump files as I done clean windows install but some of the BSODs error because of ntoskrnl.exe and some were from nvidia driver

 

[bossy69]

got a bsod error here is the dump file
Edit: second crash dumb

 

[astyr]

OK both of those dump files are suggesting Nvidia Graphics Driver was running calling a function when the system crashed.

Firstly,

Have you checked for RAM issues? If not, you can do a memtest86.

Next port of call for me would be running Driver Verifier. You should do a system restore point first though.

This will stress test the drivers and cause a crash. Send the .dmp files of those crashes. It will likely show the exact driver responsible.