- Apr 10, 2018
- 2
- 0
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Hey there,
I would really appreciate it, if you could spend some of your time reading my post! At the moment my PC randomly freezes while I'm playing games. Never in idle, while streaming something, or programming/building/compiling. It's a hard freeze where everything just stops, only the fans are still spinning (every fan). There is no bluescreen. I can't find anything about it in the windows event logs, as it seems the logs from right before the crash can't be saved. There is about half an hour gap between the last log where it worked and the restart. (Last night I got logs from 23:50 and then again from 00:36, the crash happened around 00:35) It happens after a random amount of time. Usually after 2-3 hours. Last night I played 'Divinity' for about 2 hours without a crash, then my PC froze in the second round of 'Dead By Daylight' I played about half an hour after I closed 'Divinity'.
Temperatures seem to be fine, while playing I don't go over 50°C on my CPU and only about 70°C on the GPU, which only starts cooling at 60°C. It happened in Games like 'Sea of Thieves', 'Divinity Original Sin 2' and 'Dead by Daylight'. All of them are Games, where you won't have too much stress on the GPU, as you don't frequently load new textures or other stuff. I ran Prime and the Intel Diagnostics tool already, and it doesn't seem to be the CPU (I don't really know if my prime test was enough). I also ran some Gaming Benchmarks for an extended period of time.
I made a windows system scan which told me my Windows 10 installation is fine. My System is up to date. I Updated my SSD Firmware as I heard there could be some Issues with using SSDs on Windows 10. I changed some power saving settings which was recommended on the internet. (Turned of PCI Express power saving) I still get the freezes. I updated my Audio, LAN, GPU, USB and Chipset drivers.
I had this problem before and I sent my PC to repair. They assured me, my Hardware is fine (CPU, RAM, HDD, GPU etc...) but they couldn't reproduce the error anyway. As a result of that I also updated the drivers of my peripherals, as they didn't have them while testing.
The error was gone away for a while, now it started happening again. The last time was around the time of the Anniversary Update. The Windows 10 Reliability Monitor tells me it seemed to start at the 17.03.1. But I don't remember the first freeze exactly. From the Monitor i can read, that it should be the 25.03. which was recently after I installed 'Sea of Thieves' and it updated some stuff in Windows as I used the Shop for the first time.
There is only one Windows update in the history,which could be the culprit as it was installed at the 14.03 (KB4088776 ).
The 'bad_module_info' are all the same:
The Windows reports on the 25. are simple "Didn't shut down correctly" reports. The Diagnostic Tool caused my pc to freeze directly after testing directly after a freeze occured and I rebooted. After that I ran it again from time to time but it never happened again. This is the Diagnostic Too freeze Info:
Specs:
GPU - Asus Strix GTX 970
CPU - I7 6700K
RAM: 2 x 8GB Crucial Ballistix Sport LT DDR4-2400 DIMM CL16-16-16 Single
MOBO: Asus Z170-A
PSU: Corsair RM 550
As I have crawled through many threads here, I'm not sure what to do anymore. I can't seem to find anything. I appreciate the help.
Thank you for your Time!
I would really appreciate it, if you could spend some of your time reading my post! At the moment my PC randomly freezes while I'm playing games. Never in idle, while streaming something, or programming/building/compiling. It's a hard freeze where everything just stops, only the fans are still spinning (every fan). There is no bluescreen. I can't find anything about it in the windows event logs, as it seems the logs from right before the crash can't be saved. There is about half an hour gap between the last log where it worked and the restart. (Last night I got logs from 23:50 and then again from 00:36, the crash happened around 00:35) It happens after a random amount of time. Usually after 2-3 hours. Last night I played 'Divinity' for about 2 hours without a crash, then my PC froze in the second round of 'Dead By Daylight' I played about half an hour after I closed 'Divinity'.
Temperatures seem to be fine, while playing I don't go over 50°C on my CPU and only about 70°C on the GPU, which only starts cooling at 60°C. It happened in Games like 'Sea of Thieves', 'Divinity Original Sin 2' and 'Dead by Daylight'. All of them are Games, where you won't have too much stress on the GPU, as you don't frequently load new textures or other stuff. I ran Prime and the Intel Diagnostics tool already, and it doesn't seem to be the CPU (I don't really know if my prime test was enough). I also ran some Gaming Benchmarks for an extended period of time.
I made a windows system scan which told me my Windows 10 installation is fine. My System is up to date. I Updated my SSD Firmware as I heard there could be some Issues with using SSDs on Windows 10. I changed some power saving settings which was recommended on the internet. (Turned of PCI Express power saving) I still get the freezes. I updated my Audio, LAN, GPU, USB and Chipset drivers.
I had this problem before and I sent my PC to repair. They assured me, my Hardware is fine (CPU, RAM, HDD, GPU etc...) but they couldn't reproduce the error anyway. As a result of that I also updated the drivers of my peripherals, as they didn't have them while testing.
The error was gone away for a while, now it started happening again. The last time was around the time of the Anniversary Update. The Windows 10 Reliability Monitor tells me it seemed to start at the 17.03.1. But I don't remember the first freeze exactly. From the Monitor i can read, that it should be the 25.03. which was recently after I installed 'Sea of Thieves' and it updated some stuff in Windows as I used the Shop for the first time.
There is only one Windows update in the history,which could be the culprit as it was installed at the 14.03 (KB4088776 ).
The 'bad_module_info' are all the same:
The Windows reports on the 25. are simple "Didn't shut down correctly" reports. The Diagnostic Tool caused my pc to freeze directly after testing directly after a freeze occured and I rebooted. After that I ran it again from time to time but it never happened again. This is the Diagnostic Too freeze Info:
Specs:
GPU - Asus Strix GTX 970
CPU - I7 6700K
RAM: 2 x 8GB Crucial Ballistix Sport LT DDR4-2400 DIMM CL16-16-16 Single
MOBO: Asus Z170-A
PSU: Corsair RM 550
As I have crawled through many threads here, I'm not sure what to do anymore. I can't seem to find anything. I appreciate the help.
Thank you for your Time!
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