Question PC has been randomly shutting down

Feb 17, 2023
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1
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I built my PC about two years ago and have never had any stability issues like this until about two days ago. My PC will randomly shut off, with the motherboard lights staying on. I don't think it's related to my temps as I've been monitoring them closely and CPU and GPU both idle around 40-50 and hit 60-65 peaks while gaming. The frequency of the crashes seems to be entirely random, with it taking hours between crashes at most and mere minutes at the worst. System viewer hasn't reported anything other than the obvious critical kernel error 41 you get due to an unexpected shutdown.

I looked at my memory dump file with windows debugger, but admittedly I don't know much about what I'm reading so hopefully someone smarter than me could figure it out. I'll attach the analysis below. The most notable points to me were a hash failure id of c89bfe8c-ed39-f658-ef27-f2898997fdbd related to nvlddmkm.sys and VIDEO_TDR_FAILURE (116).

Any help is appreciated.

Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Dump completed successfully, progress percentage: 100

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Machine Name:
Kernel base = 0xfffff80379600000 PsLoadedModuleList = 0xfffff8037a213450
Debug session time: Tue Oct 18 16:26:15.534 2022 (UTC - 8:00)
System Uptime: 0 days 2:57:04.125
Loading Kernel Symbols
...............................................................
................................................................
................................................................
......................
Loading User Symbols

Loading unloaded module list
..........................
For analysis of this file, run !analyze -v
1: kd> !analyze -v
***
  • *
  • Bugcheck Analysis *
  • *
***

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffdc0274b26460, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8039823ac44, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvlddmkm.sys, Win32 error 0n2
Page b70b9 not present in the dump file. Type ".hh dbgerr004" for details
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KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1952

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 26674

Key : Analysis.Init.CPU.mSec
Value: 655

Key : Analysis.Init.Elapsed.mSec
Value: 36232

Key : Analysis.Memory.CommitPeak.Mb
Value: 152

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Timestamp
Value: 2022-05-06T12:50:00Z

Key : WER.OS.Version
Value: 10.0.22621.1


FILE_IN_CAB: MEMORY.DMP

DUMP_FILE_ATTRIBUTES: 0x1000

BUGCHECK_CODE: 116

BUGCHECK_P1: ffffdc0274b26460

BUGCHECK_P2: fffff8039823ac44

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffdc0274b26460
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: System

STACK_TEXT:
ffffb802e33f2828 fffff8038d7cdc0e : 0000000000000116 ffffdc0274b26460 fffff8039823ac44 ffffffffc000009a : nt!KeBugCheckEx
ffffb802e33f2830 fffff8038d77d9e2 : fffff8039823ac44 ffffdc02654d1010 0000000000000080 ffffdc02654d10d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffb802e33f2870 fffff8038d77564d : ffffdc02586f0000 ffffdc0276833040 ffffdc02586f0b50 ffffdc02586f0b50 : dxgkrnl!ADAPTER_RENDER::Reset+0x12a
ffffb802e33f28a0 fffff8038d7cd365 : 0000000000000100 ffffdc0276833040 00000000322478f8 ffffb802e361f8d0 : dxgkrnl!DXGADAPTER::Reset+0x60d
ffffb802e33f2950 fffff8038d7cd4c2 : ffffdc0272eb9470 ffffdc0274af1500 ffffdc0272eb9470 fffff8037a349ac0 : dxgkrnl!TdrResetFromTimeout+0x15
ffffb802e33f2980 fffff80379814f95 : ffffdc0276833040 ffffdc024e91ebb0 fffff80300000000 ffffdc0200000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
ffffb802e33f29c0 fffff803799088b7 : ffffdc0276833040 0000000000000094 ffffdc0276833040 fffff80379814e40 : nt!ExpWorkerThread+0x155
ffffb802e33f2bb0 fffff80379a2c154 : ffff9101b20f4180 ffffdc0276833040 fffff80379908860 0000000000000000 : nt!PspSystemThreadStartup+0x57
ffffb802e33f2c00 0000000000000000 : ffffb802e33f3000 ffffb802e33ec000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME: nvlddmkm+dcac44

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup: MachineOwner
---------