Question PC internet speed much slower than laptop and phone


Mar 6, 2017
  • Provide us with the make and model of your router Nighthawk X6 AC3200
  • Provide us with the make and model of your modem SURFboard SB6190
  • Provide us with the exact specifications of your PC (if applicable) including:
- Make and model of motherboard ASUS ROG STRIX Z270E
  • Make and model of power supply EVGA 210-GQ-1000-V1
  • Make and model of USB or PCI Wifi adapter I've tried with a seperate network card and also the built in wifi of my motherboard. They give the same speeds (Im not sure the make and model of my network card)
  • Operating system and driver version Microsoft Windows 10 Pro 10.0.18362 Build 18362

  • You will also need to post your ISP and connection type*. Comcast static IP
  • You will also need to post the exact number of devices connected to your router (this includes tablets, smart phones, laptops, and desktop PCs) as some routers can only handle a specific number of devices at a time. Atleast 3 at most 10
  • Post any and all error messages you are getting from your ISP or Windows itself None
Ive tried both wifi and also ethernet and they give almost the exact same speed. My pc gets around 50mbps while my phone and laptop get 250-300
Thanks in advance