Question PC is fine for 30 minute - a few hours intervals then gets BSOD with a reference by pointer error.

[Colif]

where are they in device manager?
can you share screenshots? I will look at it in morning
I won't have an answer before i look.

 

[Machu101]

Scratch that, I found them under services in Auto runs and have unchecked them. Yes I ill share screen shots for you. When is morning for you btw? How many hours?

 

[Machu101]

https://files.catbox.moe/slwxmz.JPG

There is where I see the Drivers, even though I have uninstalled them on Autoruns and deleted the dell vault file.

 

[Colif]

did you do this bit?

Go to C:\Program Files\Dell\DellDataVault and delete the Dell Data Vault and Dell Data Vault Wizard applications or move them someplace in case you want them back. Then go to task manager:services and stop them.

as that should stop it.

its part of Dell Support Assistant. Should have been removed when you took it off.

Just Disable it. Start Task Manager, go to Services tab, find and right click on DDVDataCollector, then click (Open) Services, find & right click Dell Data Vault Collector, go to Properties and change Start Up Type to Disabled.

https://www.dell.com/community/Windows-General/How-do-you-uninstall-the-Data-Vault/td-p/4775645/page/2

 

[Vic 40]

Can't he just remove those from the device manager as well? Reboot, see if they return.

 

[Colif]

I am not sure if he has already tried that - https://www.lifewire.com/how-do-i-disable-a-device-in-device-manager-in-windows-2619212
I think i go to sleep.

 

[johnbl]

looked at the most current bugcheck.
verifier is on and detected a pool leak in the game driver for
vgk.sys
Timestamp: Fri Jun 3 09:55:28 2022

you will need to exclude this driver from verifier testing if you want to continue looking for driver bugs.

verifier.exe /standard /all /driver.exclude vgk.sys
verifier.exe /reset
(will turn off all verifier testing)

this will skip vgk.sys driver from testing since it never passes the tests
Driver Verifier Command Syntax - Windows drivers | Microsoft Docs

the older bugchecks looked like a device was being removed by plug and play. For this bugcheck you should change the memory dump type to kernel and provide the kernel dump
c:\windows\memory.dmp file.
this will include the info from the plug and play subsystem so it can be debugged. memory tag just indicated the driver was pnpi
(plug and play internal function)

note: the most current bugcheck where the system was running for 17 seconds looked very good in terms of drivers.

the older bugchecks with plug and play issues run much longer but 3 core windows files were modified and had the checksums removed so they can not be checked for changes. This would mean something was making changes to the files in memory after they were loaded from disk.
files:
win32kbase
win32k
win32kfull

 

[Vic 40]

I am not sure if he has already tried that - https://www.lifewire.com/how-do-i-disable-a-device-in-device-manager-in-windows-2619212
I think i go to sleep.

Why just disable and not delete?

Sleep well, hope the headache wil be gone.

 

[Machu101]

Why just disable and not delete?

Sleep well, hope the headache wil be gone.

I already deleted this file : C:\Program Files\Dell\DellDataVault as well as deleted them off of autoruns. Was playing escape from tarkov for maybe 20 min and it crashed again. Same error, Reference by Pointer. I don't think ETF is the problem tho as this has been happening when just using chrome as well.

 

[Vic 40]

https://files.catbox.moe/slwxmz.JPG

This is afaik taken from the device manager i am not talking about "C: Program Files", so open device manager, rightclick the "Dell data controll device" and choose delete. If you feel more comfortable with the option of disable is that up to you.

 

[Machu101]

This is afaik taken from the device manager i am not talking about "C: Program Files", so open device manager, rightclick the "Dell data controll device" and choose delete. If you feel more comfortable with the option of disable is that up to you.

Every time I do try to delete it I just get another BSOD with a reference to pointer error.

 

[Vic 40]

And set to "disable" as Colif suggested? What does that do?

 

[Machu101]

I can disable them just fine, actually they are disabled right now. As I went to try to delete the drivers again I got ANOTHER BSOD, but this time with a different error code.

https://files.catbox.moe/cm4kpm.zip

Are you able to read this and see what the problem is?

 

[Colif]

do you need kernel dumps @johnbl or are the ones he is giving enough? I don't know when Gardenman will be in again so if you can help, it would be appreciated

 

[johnbl]

do you need kernel dumps @johnbl or are the ones he is giving enough? I don't know when Gardenman will be in again so if you can help, it would be appreciated

kernel dump would show what device is being ejected. it will also have the internal logs. The info is not saved in a minidump

 

[Colif]

@Machu101
Setting up kernel dumps is pretty much same process as setting up minidumps
follow option 1 here - https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html
then scroll down to Have windows create a Kernel dump on BSOD

 

[Machu101]

@Machu101
Setting up kernel dumps is pretty much same process as setting up minidumps
follow option 1 here - https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html
then scroll down to Have windows create a Kernel dump on BSOD

Hey guys, thanks for all youre help, i wound up fixing the crashes through deleting the drivers and phymem64.sys, however i went to play tarkov and i think i deleted en essential file to play the game while deleting stuff in auto run💀. So i had to end up reinstalling windows entirely. No more crashes and i am good. I appreciate youre help!

 

[Colif]

clean install is one way to fix BSOD. Its just not the way I normally take.

Hope its fixed now

 

[Machu101]

clean install is one way to fix BSOD. Its just not the way I normally take.

Hope its fixed now

Haha me either, it was a last resort for me so thankfully it worked. Again I appreciate your help!