Question PC is rebooting randomly.

Jan 5, 2023
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PC Specs:

CASE: Lian Li Lancool 216 (with additional fans [7 in total])
OS: Windows 10 Pro
CPU: Ryzen 5 5600x
MOBO: MSI B550 Pro-A
GPU: PowerColor AMD RX 5700 XT
RAM: Corsair (2) 16gb 3600mhz
STORAGE: Samsung 980 PRO 1TB
PSU: Evga 750w bronze

All parts are less than 7 months old

Describing the issue:

When playing games the PC will restart randomly and bring me back to the sign in screen.

(9/10 times its when im playing a game)

Errors from Event Viewer are:

Event ID: 1010 (Autopilot.dll Error)

Things ive tried doing to fix the random reboots:

Reinstalling Windows (Did it 5 times)

Reseatted the Ram

Reformatted the SSD

Reinstalled GPU driver (Several times)

Deep cleaned the PC

PSU Troubleshooting:
Replaced the PSU with a new one.

Tested the PC with multiple Extentsion cords

Tested the PC with multiple different healthy power outlets


SIDE NOTE: Temperatures are around 35C (Idle) and 50C to 75C (when playing)


Fan Configuration Pictures:
PC Side View: The Fans on the right are 160mm Intake fans. The one on the bottom is a 140mm Intake fan. The one on the left is a 120mm Exaust fan. (All Lian Li fans)

PC Top View: The Top three fans are really cheap old 120mm PC case fans all of them have really poor air pull compared to the other ones in the case.
View: https://imgur.com/a/K2EtqRq
 
Last edited:

Ralston18

Titan
Moderator
Also look in Reliability History/Monitor for any error codes, warnings, and even informational events that are captured just before or at the time of the restarts.

Reliability Monitor is much more end user friendly than Event Viewer.

Plus the time line format may reveal some pattern to the restarts.

Take another look at the fan configuration. More fans is not necessarily better when, at peak power/temperature spikes, the air flows are insufficient to carry away heat.

If possible take a couple of photographs showing the current case and fan layout and note the airflows by fan.

Post the photographs here via imgur (www.imgur.com).

Someone may spot something amiss.
 
Jan 5, 2023
6
1
10
Also look in Reliability History/Monitor for any error codes, warnings, and even informational events that are captured just before or at the time of the restarts.

Reliability Monitor is much more end user friendly than Event Viewer.

Plus the time line format may reveal some pattern to the restarts.

Take another look at the fan configuration. More fans is not necessarily better when, at peak power/temperature spikes, the air flows are insufficient to carry away heat.

If possible take a couple of photographs showing the current case and fan layout and note the airflows by fan.

Post the photographs here via imgur (www.imgur.com).

Someone may spot something amiss.
The Reliability Monitor just shows that the PC has shut down improperly and doesnt give any details to why. but other than that there are no critcal errors along with those reports.

Ive attached a imgur link for the fan configuration to the main thread if you'd like to take a look. :)
 

Ralston18

Titan
Moderator
In Reliability Monitor take a look at the Technical details. Especially for any named apps or processes.

Likewise for Event Viewer.

Objective being to discover what error codes etc. are most frequent and can be mapped to a reboot.

Warnings and informational events count as well.

= = = =

As for the fans and case I am wondering about the airflows; both volume and directions.

My overall thinking being that during intense/peak play the cooling is not able to keep up and and something gets too hot, even if very briefly, and leads to the reboots.

Some combination of fans and speeds causing a local loss of cooling airflow. Dead spot perhaps.

I will defer to others regarding the current fan placements, cfm, and airflow directions. Someone else may offer other ideas and suggestions regarding case, fans, and configuration.

= = = =

And even a new (7 months old) PSU can have problems. Especially if there is some defect or fault involved. However, a second PSU plus the same problems makes the PSU a less likely suspect. Barring the PSU (either one) being underpowered for the system's peak demands while gaming.

Take another look at the system's wattage requirement with all component wattages at the peak end values.

= = = =

This (not sure which model) GPU?

https://www.powercolor.com/products?id=1492658578&type=1565161116

I noted that the GPU's minimal power requirement per specs is 700W.
 

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