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Question PC is Shutting off and restarting at random

Jul 24, 2021
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Hi,

I built this gaming computer February 2020. Here are the specs:

Windows 10 Home
AMD Ryzen 7 3700X
EVGA RTX 2070 Super
MSI MPG X570 GAMING PLUS
Corsair Vengeance RGB PRO 16GB
Corsair RM 750x
Samsung 850 EVO 500 GB SSD
Crucial MX500 2TB

My PC has been abruptly shutting off and restarting randomly. This would occur while gaming ,browsing and even at idle with no applications open. I've updated my bios, reinstalled, uninstalled drivers, clean installed windows 10, physically checked for any loose connections on my components and regularly keep windows up to date. What I find very odd about this issue is that it would crash randomly 4-5 times in 1 month and then for the next few months the crashes would go away. This situation has happened 3 times since the PC was built. GPU and CPU temps look normal when gaming and idling .

Also, I have a dmp file that I put through WinDbg with, I'm not able to read it myself so I'm going to put it put it here incase it helps. Sorry for the long thread, I'm not sure what to do anymore and I appreciate any help that is offered thanks.

Microsoft (R) Windows Debugger Version 10.0.21349.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\LiveKernelReports\PoW32kWatchdog-20210715-2036.dmp]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


* Path validation summary **
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19043 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff8046ca00000 PsLoadedModuleList = 0xfffff8046d62a1d0
Debug session time: Thu Jul 15 20:36:42.767 2021 (UTC - 7:00)
System Uptime: 0 days 0:01:03.397
Loading Kernel Symbols
...............................................................
...Page 40a4d7 not present in the dump file. Type ".hh dbgerr004" for details
.............................................................
.......................
Loading User Symbols
PEB is paged out (Peb.Ldr = 0000003bf0c02018). Type ".hh dbgerr001" for details
Loading unloaded module list
.......
For analysis of this file, run !analyze -v
nt!IopLiveDumpEndMirroringCallback+0xb4:
fffff804
6d3aa2f4 498d8e00010000 lea rcx,[r14+100h]
0: kd> !analyze -v
***
  • *
  • Bugcheck Analysis *
  • *
***

WIN32K_CALLOUT_WATCHDOG_LIVEDUMP (1a1)
A callout to Win32k did not return promptly.
WIN32K_CALLOUT_WATCHDOG_BugCheck (0x1A2)
PARAMETERS
1 - Thread blocking prompt return from a Win32k callout.
2 - Reserved.
3 - Reserved.
4 - Reserved.
DESCRIPTION
A callout to Win32k did not return promptly.
Arguments:
Arg1: ffffa089e3ac6040, Thread blocking prompt return from a Win32k callout.
Arg2: 0000000000000000, Reserved.
Arg3: 0000000000000000, Reserved.
Arg4: 0000000000000000, Reserved.

Debugging Details:
------------------

Page 403d7d not present in the dump file. Type ".hh dbgerr004" for details

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2468

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 2618

Key : Analysis.Init.CPU.mSec
Value: 296

Key : Analysis.Init.Elapsed.mSec
Value: 2535

Key : Analysis.Memory.CommitPeak.Mb
Value: 80

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


DUMP_FILE_ATTRIBUTES: 0x10
Live Generated Dump

BUGCHECK_CODE: 1a1

BUGCHECK_P1: ffffa089e3ac6040

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME: csrss.exe

FAULTING_THREAD: ffffa089e3ac6040

STACK_TEXT:
fffffb8175c19ee0 fffff8046cc0c970 : ffff8b80409d9180 00000000ffffffff 0000000000000000 0000000000000000 : nt!KiSwapContext+0x76
fffffb8175c1a020 fffff8046cc0be9f : 00007fff00000004 000000000000000f fffffb8175c1a1e0 ffffb10500000000 : nt!KiSwapThread+0x500
fffffb8175c1a0d0 fffff8046cc0b743 : 00000000000000d1 0000000000000000 0000000000000000 ffffa089e3ac6180 : nt!KiCommitThreadWait+0x14f
fffffb8175c1a170 fffff8046cc0e61d : fffffb8175c1a358 000000000000001b ffffffff00000000 fffffb8100000000 : nt!KeWaitForSingleObject+0x233
fffffb8175c1a260 fffff8046cc09e20 : ffffa089ec953410 fffffb8175c1a340 0000000000010224 fffff8046cd5fe40 : nt!ExpWaitForResource+0x6d
fffffb8175c1a2e0 fffff8046cc0902c : 0000000000000000 0000000000000000 0000000000000103 0000000000000000 : nt!ExpAcquireResourceExclusiveLite+0x320
fffffb8175c1a3b0 ffffea414604342f : ffffb10538e6f040 fffff8046cff0c24 0000000000000103 0000000000000000 : nt!ExEnterCriticalRegionAndAcquireResourceExclusive+0x3c
fffffb8175c1a3f0 ffffea4146042cc7 : 0000000000000005 00000000c000001c fffffb8175c1ba10 0000000000000000 : win32kbase!UserPowerInfoCallout+0x13b
fffffb8175c1b5d0 ffffea41465410d0 : 00000000c000001c fffff8046d64eb40 0000000000000000 fffffb8175c1ba10 : win32kbase!W32CalloutDispatch+0x667
fffffb8175c1b7e0 fffff8046d0a4bff : 0000000000000000 ffffa089ebb9d120 ffffa089eca94080 ffffffffffffffff : win32k!W32CalloutDispatchThunk+0x30
fffffb8175c1b820 fffff8046d0025a4 : 0000000000000010 0000000000040082 fffffb8175c1b908 0000000000000000 : nt!ExCallSessionCallBack+0xa3
fffffb8175c1b8e0 fffff8046d0a4a6d : ffffa089ed589630 fffffb8175c1b989 0000000000000000 ffffffffffffff01 : nt!PsInvokeWin32Callout+0xd4
fffffb8175c1b910 fffff8046ccdc6f7 : 0000000000000005 fffffb8175c1ba10 0000000000000000 0000000000000000 : nt!PopInvokeWin32Callout+0x14d
fffffb8175c1b9f0 fffff8046d0a5e30 : fffff80400000000 ffff8b8000000000 0000000000000001 0000000000000000 : nt!PopGetConsoleDisplayRequestCount+0x87
fffffb8175c1ba50 fffff8046cd53784 : 0000000000000003 0000000000000000 ffffffffffffffff fffff8046d623b00 : nt!PopPolicySystemIdle+0x50
fffffb8175c1bb30 fffff8046ccb8515 : ffffa08900000003 ffffa089e3ac6040 fffff8046cd536f0 ffffa08900000000 : nt!PopPolicyWorkerThread+0x94
fffffb8175c1bb70 fffff8046cd55875 : ffffa089e3ac6040 0000000000000080 ffffa089e3894040 0000000000000000 : nt!ExpWorkerThread+0x105
fffffb8175c1bc10 fffff8046cdfe578 : ffff8b8040d01180 ffffa089e3ac6040 fffff8046cd55820 0000000000000000 : nt!PspSystemThreadStartup+0x55
fffffb8175c1bc60 0000000000000000 : fffffb8175c1c000 fffffb8175c16000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28


STACK_COMMAND: .thread 0xffffa089e3ac6040 ; kb

SYMBOL_NAME: win32kbase!UserPowerInfoCallout+13b

MODULE_NAME: win32kbase

IMAGE_NAME: win32kbase.sys

BUCKET_ID_FUNC_OFFSET: 13b

FAILURE_BUCKET_ID: LKD_0x1A1_WIN32K_CALLOUT_WATCHDOG_win32kbase!UserPowerInfoCallout

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {6c0c3561-4d71-6bb2-feb6-63d51ef17a17}

Followup: MachineOwner
---------
 
Hi,

I built this gaming computer February 2020. Here are the specs:

Windows 10 Home
AMD Ryzen 7 3700X
EVGA RTX 2070 Super
MSI MPG X570 GAMING PLUS
Corsair Vengeance RGB PRO 16GB
Corsair RM 750x
Samsung 850 EVO 500 GB SSD
Crucial MX500 2TB

My PC has been abruptly shutting off and restarting randomly. This would occur while gaming ,browsing and even at idle with no applications open. I've updated my bios, reinstalled, uninstalled drivers, clean installed windows 10, physically checked for any loose connections on my components and regularly keep windows up to date. What I find very odd about this issue is that it would crash randomly 4-5 times in 1 month and then for the next few months the crashes would go away. This situation has happened 3 times since the PC was built. GPU and CPU temps look normal when gaming and idling .

Also, I have a dmp file that I put through WinDbg with, I'm not able to read it myself so I'm going to put it put it here incase it helps. Sorry for the long thread, I'm not sure what to do anymore and I appreciate any help that is offered thanks.
You could see if the restarting problem happens when the machine is in safe mode.
 

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