Question Pc issue

[WheeledBuckle3]

Hello, I have a question for anyone that might know what the issue might be I just got a new pc that I bought and it turns on and everything but it

https://imgur.com/a/EZWC2YX

just says no signal. But I can hear like the narrater in the background so the pc is definitely on I also attached a video does this seem like a power supply issue or something else?

 

[punkncat]

Where are you plugging in your video cable? Motherboard or graphics card?

 

[WheeledBuckle3]

Where are you plugging in your video cable? Motherboard or graphics card?

Graphics card.

 

[punkncat]

Is this a new prebuilt system? If so, contact the retailer you got it from and inquire about the issue.

 

[WheeledBuckle3]

yeah, it's a prebuilt and alright I'll do that. do you know what the issue might be though?

 

[punkncat]

Impossible to tell given the information at hand. Has it ever worked?

What are the hardware components?

 

[beyondlogic]

yeah, it's a prebuilt and alright I'll do that. do you know what the issue might be though?

If it's under warranty get the prebuilts company to sort it or tech support.