PC Keeps Freezing Very Frequently Then Requires Hard Reboot, Sometimes BSOD's

[ollyhdysie]

Hi,
I recently built a gaming PC, and at first it wouldn't post so nothing came up on the screen. But for some reason the next morning it did. When I tried to install Windows 10 from USB, it kept freezing which could only be solved by a hard reboot. I then updated the BIOS and that seemed to work as it installed first time. After it loaded into Windows, I tried to download Steam, and half way through installing I got a BSOD. Every time I try and do anything eventually Windows will freeze, with a hard reboot being the only option to get back to Windows. Sometimes I get a BSOD, but the error message changes and sometimes there isn't an error message at all.
I have run Windows Memory Diagnostic twice and it came up with no problems both times, and my temps are not high at all, about 30-40°C (86-104°F). I updated Windows 10 to what I assume is the latest version and Windows Update also updated my drivers for my GPU. I re-installed Windows 10 multiple times as well and all of the installs had the same problem with the freezing. I tried to run Ubuntu off a USB and that worked fine for ages as I had it sitting on hardware monitor. Then I tried to install a program and it froze. It then came back about 15 seconds later and did this a couple of times. Eventually it just froze and then I hard rebooted into Windows after 15 mins of waiting. After I formatted my Hard Drive, the storage devices seem to work when copying files between them.
In hardware manager there are error symbols next to the H115i as well as two unknown devices. Windows can't find drivers for the H115i online when I searched. One of the unknown devices is part of Intel Smart Connect Technology which Windows can't find drivers for, but I don't think I need anyway. When i tried to update the drivers of the second unknown device through the internet, it said that it couldn't find any drivers for it, but Windows told me that it was my GTX 1080. Maybe that's the problem, I'm not sure??? When I looked at device manager a few days ago on a different fresh install, I don't think i had those unknown devices but i'm not 100% sure.

System Specs (All Brand New):
Processor: I7-6800k
CPU Cooler: Corsair H115i
Motherboard: MSI X99A SLI PLUS
RAM: G.Skill Ripjaws V Series 16GB (1x16GB) DDR4-3200
SSD: Samsung 950 PRO 512GB
Hard Drive: Seagate 2TB Desktop SSHD
Graphics Card: Zotac Geforce GTX 1080 AMP! Edition
Case: Inwin 805
Monitor: Acer XB271HK

I don't have any anti-virus software other than Windows Defender but I doubt there is any viruses as Windows has just been freshly installed.

I've tried a few things and I don't know what to do next. I'd greatly appreciate any suggestions for fixes.

Thanks

 

[Ironsounds]

Hello... 1) Do you have any RED or yellow marks in your Control panel-Device manager?
2) kernel 41 errors mean the OS was not properly shut down... either by You OR the hardware.

Here is the Windows event debug screen... We need to solve the APPs, then Windows file errors first in that order... if they are all Kernel 41 errors then we need to find the hardware device or devices causing a Power/Communications problem/loss.

You NEED to be logged on as administrator to the OS...

let's see what the OS is reporting as the error... Right click computer-manage-System Tools-Windows logs-system.... Click on the "RED" errors, for more information... and files/drivers/Apps, comments/suggestions/information associated with them B )

Posting screen images from here will help me, help you faster... But copy and posting text will work too B )

 

[ollyhdysie]

Thanks for the quick response and the interest, I'll look when I get back from work and I'll send screenshots this time. Thanks again

 

[ollyhdysie]

Thanks again for the quick response.
I'm not sure what you mean about red or yellow marks in my control panel so I don't know about that.
Here are some screenshots of the event viewer log for a kernel power critical error:

Hopefully this helps, if you need anymore info i can provide it

 

[Ironsounds]

Hello... THX for images...
1b) Do you have any RED or yellow marks in your Control panel-Device manager?
2b) Do you have any other "red" critical errors, other than Kernel 41's, in the debug screens?

 

[ollyhdysie]

There are three devices with yellow marks in my device manager, none have red marks:

There is my H115i CPU Cooler, which Windows can't find any drivers for:

There is the first unknown device, which turns out to be my GTX 1080, which Windows also can't find any drivers for, which is very weird:

There is the second unknown device, which after some research i think is part of Intel Smart Connect Technology, which can be disabled in BIOS and I don't need anywhay, which again Windows can't find any drivers for:

All the red critical errors in event viewer are Kernel 41's, but there are lots of red non-critical errors of many different sorts. These are not all of the red non-critical errors, there are a huge amount more:

Thanks again!

 

[Ironsounds]

Hello... 1c) Thx for images... Ok... We need to get your Hardware and the drivers for them all Happy in your Device manager. Everything you will need for the MB hardware and the OS version can be found at the MB WEBsite/page https://us.msi.com/Motherboard/support/X99A-SLI-PLUS.html#down-driver
Don't go to Microsoft for the drivers, go to the maker of the hardware for them.

1d) intel CHIPSET
1e) intel management engine
1f) intel network
1g) intel turbo boost tech
1h) ASmedia usb30
1i) Realtek audio
1j) Your Video Card will need two drivers... a HD audio and Video drivers.. use the ones provided with your GPU.

 

[ollyhdysie]

Thanks, I'll try and install the drivers now

 

[ollyhdysie]

I tried to update the drivers but most of them failed due to various errors or the computer crashed or BSOD during installation. Therefore i have only installed 1 driver of those 5 so far. I am going on holiday for 1 week starting today, so i will be unable to fix any problems. Thanks

 

[Ironsounds]

Hello... Some of drivers are already loaded... and the install software will report this and not re-install them... I wanted to show the list of what is needed for your MB and GPU... you need to fix all the driver errors first, in the device manager, for your System.

 

[ollyhdysie]

I'm now back for holiday, again thanks for the responses.
After trying to install the drivers i decided to check the hardware. I took my H115i waterblock off my CPU and then took the CPU out of the socket and it looks like there are a few pins on the left that are bent:

Hopefully the pictures are clear enough. I was wondering whether this could be the cause of the problem?
Thanks!

 

[Ironsounds]

Hello... Some look broken off too... B / Where did this MB come from? Anyway that could explain the Kernel 41 errors due to hardware communication B /

 

[ollyhdysie]

The mb came new from CCL Computers