Question PC Keeps getting a BSoD or getting a black screen with buzzing noise.

Oct 9, 2019
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Hello all,

PC Keeps getting a BSoD or getting a black screen with buzzing noise when playing certain games (Bloodstained: Curse of the Moon, and Destiny 2)

I've been trying to play this game, Bloodstained: Curse of the Moon, a very simple to run 8bit game on my gaming computer. I shouldn't be having any issues running this game, and at first I thought it was because of my overclock that it was crashing, but after resetting everything to default, it still happens. Within an hour of playing this game, my computer will either crash completely giving me a black screen with the GPU fans revving up loudly until I close the PC and open it back again, or it will give me a Blue Screen of Death, of which I have attached the crashlogs.

I'm at a loss as to what to do. I've run Prime95 for an hour without any issues, I've run Furmark for an hour without the temperature exceeding 65 degrees, I've run MemTest86 without there being any issues, I dusted the insides of the case and added new thermal paste, but when I try to play this game, all it does is crash within less than an hour. If anyone has any suggestions, please tell me what to do!

SPECS
CPU: AMD Ryen 7 2700 @4.1 GHz, 1.375 volts
CPU Cooler: Noctua NG-D15
Motherboard: MSI B450 Tomahawk
Memory: Corsair Vengeance LPX 2x 8GB DDR4 @3466MHz 18-20-20-20-38 timings (I think, would have to check again)
Storage: -SSD: Samsung 860 Evo 500gb
-HDD: Seagate Barracuda 2TB 7200RPM
GPU: MSI Radeon RX Vega 56 8GB Air Boost @ State 5: 1602 MHz, 1030mV, State 6: 1652 MHz, 1080 mV (typically stays around 1620-1630 at full force)
Case: Fractal Design Define R6 USB-C
PSU: BitFenix Whisper M 850 W 80+ Gold
OS: Windows 7 Home Premium

.dmp and .xml files link: https://drive.google.com/open?id=1Va7-u-VzdbosK45Bu9F9pkmjyKNDf_V2

Let me know if there is a better place to post this please. Thank you!
 
Last edited by a moderator:

gardenman

Admirable
Herald
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/QdXE.html
File information:100919-18220-01.dmp (Oct 9 2019 - 10:32:41)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgmms1.sys (Process: System)
Uptime:0 Day(s), 9 Hour(s), 13 Min(s), and 52 Sec(s)

File information:100919-17035-01.dmp (Oct 9 2019 - 16:59:47)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgmms1.sys (Process: System)
Uptime:0 Day(s), 3 Hour(s), 56 Min(s), and 26 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/B450-TOMAHAWK
There are BIOS updates available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

While you wait for more answers, you may want to try a clean reinstall of your GPU driver. More info here: https://forums.tomshardware.com/threads/how-to-perform-a-clean-install-of-your-video-card-drivers.3526772/

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

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