Hi there!
Recently I bought a new pc and while I'm playing games, sometimes, the computer reboots. Here is what happens:
I'm playing the game, the screen freezes, there is a buzz coming from speakers and after some seconds, the screen goes black while the computer apparen tly reboots. The thing is if I wait some time the screen won't detect the computer (It says no signal). Then when I press the power button, the computer shuts down and when I click again on the button, the computer starts normally. I already searched on the internet about this issue and ussually the problem is hardware. I contacted support to the store I bought the computer from and they said to make stress tests on the gpu and cpu. That is what I did. The problem didn'r reproduced even on high temperatures. The memory is also fine. I noticed in the event viewer that there is a critical error from kernel-power #41 saying the pc rebooted unexpectedly.
The system components are AMD Ryzen 7 2700, MSI RX Vega 56 8 GB and 16 GB ram.
Thank you in advance
Recently I bought a new pc and while I'm playing games, sometimes, the computer reboots. Here is what happens:
I'm playing the game, the screen freezes, there is a buzz coming from speakers and after some seconds, the screen goes black while the computer apparen tly reboots. The thing is if I wait some time the screen won't detect the computer (It says no signal). Then when I press the power button, the computer shuts down and when I click again on the button, the computer starts normally. I already searched on the internet about this issue and ussually the problem is hardware. I contacted support to the store I bought the computer from and they said to make stress tests on the gpu and cpu. That is what I did. The problem didn'r reproduced even on high temperatures. The memory is also fine. I noticed in the event viewer that there is a critical error from kernel-power #41 saying the pc rebooted unexpectedly.
The system components are AMD Ryzen 7 2700, MSI RX Vega 56 8 GB and 16 GB ram.
Thank you in advance