[SOLVED] PC keeps shutting off after new gpu installed PLEASE HELP!!!

[hernandezemanuel678]

I recently upgraded my gpu from a gtx 1070 to a rtx 2080 ti and ever since my pc keeps shutting of after a couple of minutes while playing black ops 4.

Pc specs: CPU: Ryzen 7 2700X GPU: RTX 2080ti Motherboard: MSI b350

 

[ChumP]

List your full specs.
What Power Supply have you got?

 

[ChumP]

That's a great quality unit(he deleted his post, but he has a TT Toughpower Grand RGB 850W psu).
If the PC is powering off completely I suspect either the Motherboard or the Power Supply to be the issue ... can you test your PC with another PSU?

 

[hernandezemanuel678]

That's a great quality unit.
If the PC is powering off completely I suspect either the Motherboard or the Power Supply to be the issue ... can you test your PC with another PSU?

I only a another 500w psu but not sure if that would work

 

[ChumP]

Do you still have warranty on that Thermaltake power supply?
You should RMA it.

 

[hernandezemanuel678]

Do you still have warranty on that Thermaltake power supply?
You should RMA it.

no i dont have warranty. My pc is working right now it only shuts off when I play a couple of minutes of Black ops 4

 

[ChumP]

Well, when you're just browsing the internet you're not consuming a lot of power.
In gaming that rig should draw close to 400W(even a little bit more if you OCed)... so that's why you're encountering the problem there.

I'm guessing you bought the PSU used... so that would be the first to troubleshoot.
You'll need to try another adequate power supply(650W, decent unit) to test.

 

[hernandezemanuel678]

This problem started a day after I upgraded my GPU before that everything was working perfectly

 

[ChumP]

This problem started a day after I upgraded my GPU before that everything was working perfectly

That's maybe because your new GPU draws 100W+ more power.

 

[hernandezemanuel678]

Well, when you're just browsing the internet you're not consuming a lot of power.
In gaming that rig should draw close to 400W(even a little bit more if you OCed)... so that's why you're encountering the problem there.

I'm guessing you bought the PSU used... so that would be the first to troubleshoot.
You'll need to try another adequate power supply(650W, decent unit) to test.

None of my parts are used. I bought them all new this pc is about 11 months old and the psu is about 7 months old

 

[hernandezemanuel678]

This problem started a day after I upgraded my GPU before that everything was working perfectly

That's maybe because your new GPU draws 100W+ more power.

So do you recommend purchasing a new psu, if so any suggestions?

 

[ChumP]

Well, when you're just browsing the internet you're not consuming a lot of power.
In gaming that rig should draw close to 400W(even a little bit more if you OCed)... so that's why you're encountering the problem there.

I'm guessing you bought the PSU used... so that would be the first to troubleshoot.
You'll need to try another adequate power supply(650W, decent unit) to test.

None of my parts are used. I bought them all new this pc is about 11 months old and the psu is about 7 months old

Well from the Thermaltake website your PSU has 10 years of warranty.... I don't get how you don't have warranty when you bought it new and it's only 7 months old.

 

[ChumP]

Well, when you're just browsing the internet you're not consuming a lot of power.
In gaming that rig should draw close to 400W(even a little bit more if you OCed)... so that's why you're encountering the problem there.

I'm guessing you bought the PSU used... so that would be the first to troubleshoot.
You'll need to try another adequate power supply(650W, decent unit) to test.

None of my parts are used. I bought them all new this pc is about 11 months old and the psu is about 7 months old

Well from the Thermaltake website your PSU has 10 years of warranty.... I don't get how you don't have warranty when you bought it new and it's only 7 months old.

Does it matter if I bought it on amazon?

Well, no if you bought it new... you should contact Thermaltake.

 

[hernandezemanuel678]

Well, when you're just browsing the internet you're not consuming a lot of power.
In gaming that rig should draw close to 400W(even a little bit more if you OCed)... so that's why you're encountering the problem there.

I'm guessing you bought the PSU used... so that would be the first to troubleshoot.
You'll need to try another adequate power supply(650W, decent unit) to test.

None of my parts are used. I bought them all new this pc is about 11 months old and the psu is about 7 months old

Well from the Thermaltake website your PSU has 10 years of warranty.... I don't get how you don't have warranty when you bought it new and it's only 7 months old.

Should I ask for a new one?

 

[ChumP]

Describe your problem and ask for a replacement.

 

[hernandezemanuel678]

Im not even sure if its my psu because I can play other games like rainbow 6 and it works but as soon as i play some cod for a couple minutes thats when it shuts off

 

[ChumP]

Try the Aida64 stability test(on CPU and GPU) and see if that does the same thing.
Also check your temps while you're doing the test... you can do that from aida or with another program like hwinfo.

 

[hernandezemanuel678]

Try the Aida64 stability test(on CPU and GPU) and see if that does the same thing.
Also check your temps while you're doing the test... you can do that from aida or with another program like hwinfo.

So I did the stability test for like 20 mins and my average temps where around 48c and nothing happened

 

[hernandezemanuel678]

I played black ops and my average temps where cpu:53c gpu:83

 

[ChumP]

That's a really strange issue... only happening in one game.
My advice would be to RMA the new card, because YOUR problem started prior to updating your GPU.