News PC makers take different approaches to honoring Intel's extended warranty for CPU crashing issues — survey shows disparity between warranty periods

[Admin]

These are the companies that will provide extended warranty on Intel 13th- and 14th-gen chips that weren't sold as Boxed Processors.

PC makers take different approaches to honoring Intel's extended warranty for CPU crashing issues — survey shows disparity between warranty periods : Read more

 

[-Fran-]

Shocker. Some will not extend their warranties. Who could have seen this coming?

I hope people now learns the value of good warranty reputation when purchasing something. It's easy to forget how important it is for Companies to be good at selling good products, but excel when you need RMAs.

As I always say: it doesn't matter how good you are normally, but when something bad happens.

At least, Asus seems to have learned... I think...

Regards.

 

[JRStern]

My buddy's year old laptop just failed. He took it to a local shop he says has a great record for wizardry - Best Buy just wanted him to send it back to the manufacturer (Lenovo). IMHO the shop gave him a bogus diagnosis, that failed, and now they just say "It's da motherboard". I have told buddy about these Raptor Crash issues, but it seems a bit beyond him.

As far as I can tell the symptoms are that it just went dark and now won't boot.
Does that fit the mode?
He doesn't do anything heavy on it, afaik, he was using it for a zoom yoga lesson when it failed.

 

[derekullo]

CyberPowerPC: You are confusing us with a company that cares!

 

[Alvar "Miles" Udell]

Why do I foresee a round of high scoring overclocked Intel chips now that people can just claim they burned out due to Intel and not manual overclocking?

 

[das_stig]

Not surprised some companies not extending, it's all about costs and profits and can you blame them. Intel screwed up not them, Intel dropped the ball on communication, so it should be Intel that takes all the financial hit with dealing with RMA's.

 

[KyaraM]

My buddy's year old laptop just failed. He took it to a local shop he says has a great record for wizardry - Best Buy just wanted him to send it back to the manufacturer (Lenovo). IMHO the shop gave him a bogus diagnosis, that failed, and now they just say "It's da motherboard". I have told buddy about these Raptor Crash issues, but it seems a bit beyond him.

As far as I can tell the symptoms are that it just went dark and now won't boot.
Does that fit the mode?
He doesn't do anything heavy on it, afaik, he was using it for a zoom yoga lesson when it failed.

No, it doesn't, because affected chips still boot; they crash when there is load on them, but they do in fact boot, and if this is the first issue, well...

Also, did he try to get into BIOS at least?

Actually does sound like a dead motherboard in your case and frankly, yes, send it back to Lenovo and let them deal with their problem. Not everything that goes wrong right now is this issue dude. And even if it is, what else should he do than send it in?

 

[JRStern]

Actually does sound like a dead motherboard in your case and frankly, yes, send it back to Lenovo and let them deal with their problem. Not everything that goes wrong right now is this issue dude. And even if it is, what else should he do than send it in?

What turned him off was they said there was a four-week turnaound.
I thought there might be expedited service available, but he didn't look for it, he really trusts this local shop.
I doubt it, but it's his problem.

 

[KyaraM]

What turned him off was they said there was a four-week turnaound.
I thought there might be expedited service available, but he didn't look for it, he really trusts this local shop.
I doubt it, but it's his problem.

Warranty claims take as long as they do. What would you have done differently anyway? What do you mean by expedited service anyway?

 

[KyaraM]

What turned him off was they said there was a four-week turnaound.
I thought there might be expedited service available, but he didn't look for it, he really trusts this local shop.
I doubt it, but it's his problem.

I have another question. Is your friend's laptop, by chance, a Lenovo LOQ? Asking because the Intel version of that laptop has pretty bad motherboard issues, as I found out a few minutes ago.

 

[JRStern]

I have another question. Is your friend's laptop, by chance, a Lenovo LOQ? Asking because the Intel version of that laptop has pretty bad motherboard issues, as I found out a few minutes ago.

Don't know, I'll ask. Thanks.
Anything more specific on those issues?

 

[JRStern]

Warranty claims take as long as they do. What would you have done differently anyway? What do you mean by expedited service anyway?

Well, pay for one-day delivery for starters, and for some $$ fee one day turnaround, jump to the head of the line.