761983

Honorable
Sep 30, 2015
8
0
10,510
0
Hi everyone,

I've run into a bit of a strange issue here. I recently put together a new PC with the following parts:
Ryzen 5 5600X with Noctua NH-L12s
MSI MPG B550I Gaming Edge WiFi
MSI RTX 3080 Ventus 3X OC LHR
Klevv Bolt X 32 GB (2x 16 GB) 3200 Mhz CL16
Antec High Current Gamer 850W Gold (2021 Model)
Seagate Barracuda 510 1 TB + WD Blue SN550 1 TB

I first built this PC with an EVGA SuperNOVA GA 750W power supply, but had constant crashing issues when gaming or even browsing the web, so I decided to switch it out to the Antec, which is a Tier A PSU on https://linustechtips.com/topic/1116640-psu-tier-list/

This generally fixed the issue but the one scenario where I still get regular crashes/instability is when I restart the PC, or shutdown and power on soon after. The PC either reboots at the motherboard splash screen (Windows spinning animation), or it makes it to the lock screen and is quite unstable and reboots a short while later.

I found the solution for this to be to switch off the power supply and press the power button, thereby draining excess charge in the capacitors. Once this is done, the PC boots up normally and everything works without a hitch. Similarly, if I let the PC sit for 15+ minutes, it will boot up normally as well - further supporting the theory of a charge drain issue.
Does anyone have any recommended solutions? I'm not sure if I will be successful in returning my components as defective as the issue seems to be oddly specific.

Any help would be appreciated.
 

Bob.B

Respectable
Feb 8, 2021
1,984
235
1,890
81
Hi everyone,

I've run into a bit of a strange issue here. I recently put together a new PC with the following parts:
Ryzen 5 5600X with Noctua NH-L12s
MSI MPG B550I Gaming Edge WiFi
MSI RTX 3080 Ventus 3X OC LHR
Klevv Bolt X 32 GB (2x 16 GB) 3200 Mhz CL16
Antec High Current Gamer 850W Gold (2021 Model)
Seagate Barracuda 510 1 TB + WD Blue SN550 1 TB

I first built this PC with an EVGA SuperNOVA GA 750W power supply, but had constant crashing issues when gaming or even browsing the web, so I decided to switch it out to the Antec, which is a Tier A PSU on https://linustechtips.com/topic/1116640-psu-tier-list/

This generally fixed the issue but the one scenario where I still get regular crashes/instability is when I restart the PC, or shutdown and power on soon after. The PC either reboots at the motherboard splash screen (Windows spinning animation), or it makes it to the lock screen and is quite unstable and reboots a short while later.

I found the solution for this to be to switch off the power supply and press the power button, thereby draining excess charge in the capacitors. Once this is done, the PC boots up normally and everything works without a hitch. Similarly, if I let the PC sit for 15+ minutes, it will boot up normally as well - further supporting the theory of a charge drain issue.
Does anyone have any recommended solutions? I'm not sure if I will be successful in returning my components as defective as the issue seems to be oddly specific.

Any help would be appreciated.
Test with one stick of ram in the proper slot.
If no help try the other stick of ram.
 

maikutech

Distinguished
Hmm if you tried evga super nova, then you tried antec "which is still a great psu" I am willing to bet the problem falls right back to the msi mobo.
Just to be sure it is the mobo's fault, we will need a crash dump file, that way me or someone else who gets can make sense of the errors.

While you do that, go ahead and call msi technical support early tomorrow, one other issue I see is that you have a msi rtx 3080.
https://www.google.com/search?q=msi+technical+support+number&oq=msi+technical+support+number&aqs=chrome..69i57.10904j0j7&sourceid=chrome&ie=UTF-8

If no one has told you already, even on tomshardware discord server, you want to have a psu at 1000watts
So that way you don't accidently cook your new computer parts and you will need to spend more money to rebuild it correctly
https://www.amazon.com/EVGA-Modular-Warranty-Supply-210-GQ-1000-V1/dp/B017ICWP82/ref=asc_df_B017ICWP82/?tag=hyprod-20&linkCode=df0&hvadid=309773039951&hvpos=&hvnetw=g&hvrand=1497176135940283534&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9011163&hvtargid=pla-383201215911&psc=1
 

761983

Honorable
Sep 30, 2015
8
0
10,510
0
Hmm if you tried evga super nova, then you tried antec "which is still a great psu" I am willing to bet the problem falls right back to the msi mobo.
Just to be sure it is the mobo's fault, we will need a crash dump file, that way me or someone else who gets can make sense of the errors.

While you do that, go ahead and call msi technical support early tomorrow, one other issue I see is that you have a msi rtx 3080.
https://www.google.com/search?q=msi+technical+support+number&oq=msi+technical+support+number&aqs=chrome..69i57.10904j0j7&sourceid=chrome&ie=UTF-8

If no one has told you already, even on tomshardware discord server, you want to have a psu at 1000watts
So that way you don't accidently cook your new computer parts and you will need to spend more money to rebuild it correctly
https://www.amazon.com/EVGA-Modular-Warranty-Supply-210-GQ-1000-V1/dp/B017ICWP82/ref=asc_df_B017ICWP82/?tag=hyprod-20&linkCode=df0&hvadid=309773039951&hvpos=&hvnetw=g&hvrand=1497176135940283534&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9011163&hvtargid=pla-383201215911&psc=1
Thanks for this, I will contact MSI tomorrow. Looking at the MEMORY.DMP file using WinDbg it looks like it's display driver issue. Bugcheck analysis comes up with the following:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffab079e4e3010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80291b19b3c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

So it looks like the GPU is struggling to come back on after a restart? Possibly related to the capacitor charge issue... I will run memtest86 overnight to double check there are no memory issues. I guess it could still be a PSU issue where it can't deliver enough power at boot up.
 

maikutech

Distinguished
Gpu driver problem based on the errors, let me know what msi has to say about the issues.
Also not sure which nvidia driver set you got but go for the newest driver set:
Also use gpu-z to monitor your gpu stats with hwmonitor:
https://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.44.exe
 

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