[SOLVED] pc not giving any output when installing new rx 580.

[jessecarturan]

i just bought a new rx 580 and installed it into my computer. then when i turn it on nothing happens. my keyboard and mouse doesn't even light up like it usually does and the PC just sits there with the fans running.the GPU also has a light indicating that its plugged in properly and still nothing.

PC specs:
(copy and pasted from steam including old current gpu.)
Computer Information:
Manufacturer: MEDION
Model: MS-7667
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3392 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 570
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.9135
DirectX Driver Version: 23.21.13.9135
Driver Date: 3 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 570
VendorID: 0x10de
DeviceID: 0x1086
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1280 MB
Supported MSAA Modes: 2x 4x 8x

Memory:
RAM: 8173 Mb

 

[cbrocks06]

what power supply do you have?

 

[jessecarturan]

uh. i am not certain but i know its 700 watt and has the necessary 6 + 2 connector cables.

update: its a cgr b2-700

 

[saalv]

hi,

i've encountered the same problem while installing a RX580 last month. The solution i found is uninstalling the card from the mobo, then update the bios of the motherboard with the last version. Then reinstall the RX580. It worked right away.

Hope it helps you!

 

[jessecarturan]

hi,

i've encountered the same problem while installing a RX580 last month. The solution i found is uninstalling the card from the mobo, then update the bios of the motherboard with the last version. Then reinstall the RX580. It worked right away.

Hope it helps you!

thanks but i think its on the latest version already. :/ ill check though and if it works ill let you know.
update: just checked if the bios is the latest version. (it is) bummer

 

[alejafinado]

HellO! Sorry for my english....

I am waitting today the RX580, you solved the problem?

THANKS!

 

[jessecarturan]

turns out i just needed a new motherboard