pc random crashing

[avenstin]

anyone have any ideas as to what else I can try and do from random pc crashes in game. When the crash happens, screen doesn't go black, it just freezes whatever i'm playing as if the game was paused and sometimes I can hear background music in game sometimes I don't hear any audio when the crash happens. When the pc crashes, keyboard and mouse don't work so only hard reset to end crash. Crashes happen mostly on the game Black Desert because that's what I been playing mostly but has crash a little in other games. i'll list off pc specs and some stuff I already tried so u can spare me some noob questions.

PC SPEC:
cpu - i7 7700k (no custom overclock)
cpu cooler - deepcool captain ex 240mm rad
motherboard - asrock fatality z270 k6
gpu - evga gtx 970 sc (using factory oc only)
ram - G skill trident z rgb 8gb (x2)
ssd - Western Digital 500gb
psu - seasonic focus plus 750watt gold (psu 3 month old)
OS - windows 10 pro x64
monitor - LG ultrawide 25" 60hz 2560x1080

* note - there is "NO" heat problems with anything been monitoring for a month now

Fail attempts -
- power option set to high performance
- clean reinstallation of windows 10 pro x64
- virus scan, cc cleaner, optimizer etc.
- used older display driver
- RMA graphic card, replacement card still crash (so problem may not be gpu)
- tested pc with new corsair rm650x psu but still crash
- RMA motherboard had less crashes but still "crashes in-game"
- uninstall GeForce experience, steam, afterburner, riva tuner, etc.
- tested with older hardwares including old hdd, different monitor, tested with another gtx 970 (used to sli), tested with spare cables hdmi, power, psu cables etc to rule out possible of faulty cables
- tested pc with intelburn test passed, also test with prime95 temp spike temporarily to 80 c but came back down to high 60s after 2 and half hour stress test with no errors
- mounted graphic card to next available slot but games still crashes
- test ram with memory diagnose test with no errors
- test ram with memtest 86 "twice" no errors all pass
- switch both rams to slot 1 and 3 (had them on slot 2 and 4)
- reset bios (have latest bios) to default so "xmp disable" less crash but still crashes at least once a day
- updated everything gpu, os, intel driver,etc.

* just tested ram modules separately but still crash

 

[Loose1eaf]

I recently went through this exact issue and the same results in tests. Nothing was showing up as a clear indicator. Mine turned out to be PSU so far as I have replaced it and have had good luck. Have you checked your event viewer? If not, search on the start menu "Event Viewer" then on the left hand side drop down Custom Views and select Administrative Events. Now you'll most likely see a bunch of errors and warnings, don't mind those and sort the list by Date and Time. You're looking for the labels Critical. Those should appear right before your crashes. When you find one if it reads Kernal-Power as it's source and its Event ID is 41 then you are most likely looking at a PSU fault. I've been dealing with this for about a month as well and I haven't had a crash since I changed the psu and all the reading I have done only points to a bad power supply. I hope this helps in any way possible :/

 

[avenstin]

I recently went through this exact issue and the same results in tests. Nothing was showing up as a clear indicator. Mine turned out to be PSU so far as I have replaced it and have had good luck. Have you checked your event viewer? If not, search on the start menu "Event Viewer" then on the left hand side drop down Custom Views and select Administrative Events. Now you'll most likely see a bunch of errors and warnings, don't mind those and sort the list by Date and Time. You're looking for the labels Critical. Those should appear right before your crashes. When you find one if it reads Kernal-Power as it's source and its Event ID is 41 then you are most likely looking at a PSU fault. I've been dealing with this for about a month as well and I haven't had a crash since I changed the psu and all the reading I have done only points to a bad power supply. I hope this helps in any way possible :/

just check for all of those stuff u mentioned but nothing like that has appeared so may not be psu. Also right after crashes, I still have power to just about everything I can see in pc like leds to motherboard still on, water pump led on, all fans still spinning, gpu fans still spinning, ram module leds still cycling, etc. all still on right after crash, but getting black screen only and repeated audio when pc crash. already tried 3 different monitors but still crash

 

[Loose1eaf]

Hmm, well the monitors shouldn't change anything. Mine would crash in the same way, frozen screen, audio still playing (sometimes glitchy sounding). But if there are no loss of power errors then I don't know what could be causing such crashes. Do you remember do anything before the crashes that could have caused them? Updating windows or drivers or any software downloads that may be causing this? Updating everything to the newest version isn't always the best thing you can do.

 

[avenstin]

Hmm, well the monitors shouldn't change anything. Mine would crash in the same way, frozen screen, audio still playing (sometimes glitchy sounding). But if there are no loss of power errors then I don't know what could be causing such crashes. Do you remember do anything before the crashes that could have caused them? Updating windows or drivers or any software downloads that may be causing this? Updating everything to the newest version isn't always the best thing you can do.

nothing I can think of, thought it might be os but then did a clean install and play without any updates but still crashed. tried older gpu drivers but still crash. But one thing I didn't mention too was that when I bought the motherboard, the issue was same but much worst, I couldn't play any game for more then 2mins before it crashed. But I RMA the motherboard cuz I mounted graphic card to second pci slot and it stop crashing so the one I have right now is the replacement motherboard Newegg sent me. The crashes has decreased significantly but still occurs after like 1-3 hours of gaming. so RMAing the motherboard was the only "improvement" to these random game crashes but still not a permanent fix. thinking about RMAing motherboard again or just getting a new diffrerent brand motherboard to see if it'll fix this problem.