This will be a long one. Recently, about a few month ago, my friend's PC started shutting down. This happened about a week after he got a new 2K monitor.
-ISSUE- Computer randomly black-screens, however fans and LEDS still run properly. The problem is not consistent, some times it will run for days with no issue and normal gaming amounts,
-TESTS/ STEPS TAKEN-
Intel 9700k
Asus Z390 / Asrock Phantom Gaming 4
MSI 2070
ADATA XPG 2x 8GB
ThermalTake 850w
Western Digital SSD 1TB
WD NVME 1TB
Sea Gate HDD 72k
I'm at a total loss. The only things that haven't been totally replaced has been the CPU, and the drives, although we isolated and tested each drive with a fresh install of windows, and it happened across all 3 drives. However, when we ran CPU stress tests, it didn't cause the issue. It seems to be totally random, and not related to whether the system is under load or not. So if anyone could help me diagnose the issue, that would be great. Thank you.
-ISSUE- Computer randomly black-screens, however fans and LEDS still run properly. The problem is not consistent, some times it will run for days with no issue and normal gaming amounts,
-TESTS/ STEPS TAKEN-
- New PSU
- New GC
- Swapped with different ram
- New MOBO
- Reinstalled windows MULTIPLE times.
- New fans
- All Temps checked- no issues
- Reinstalled windows and ran on only one drive at a time, tried with NVME, SSD and HDD, issue still persists even if all drives except boot are totally disconnected.
- Ran various benchmarking software, such as Prime 95, and no crashes, however, sometimes on GPU benchmarks, like 3dmark, it happens, but again, not consistent.
- Ran various drive tests, like DSCMGT, and all drives are showing no bad sectors or errors.
Intel 9700k
Asus Z390 / Asrock Phantom Gaming 4
MSI 2070
ADATA XPG 2x 8GB
ThermalTake 850w
Western Digital SSD 1TB
WD NVME 1TB
Sea Gate HDD 72k
I'm at a total loss. The only things that haven't been totally replaced has been the CPU, and the drives, although we isolated and tested each drive with a fresh install of windows, and it happened across all 3 drives. However, when we ran CPU stress tests, it didn't cause the issue. It seems to be totally random, and not related to whether the system is under load or not. So if anyone could help me diagnose the issue, that would be great. Thank you.