Question PC randomly black screens on both monitors and needs to be restarted

cherman11

Honorable
Jan 27, 2017
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10,510
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So i have had my pc for a long time and did some upgrades not very long ago adding in a new cpu/motherboard. After doing that no problems came up but then when I added an nvme drive and did a fresh install of windows I started running into this issue. It happens when im sitting watching youtube, in an intensive game, or when im doing anything else. Both monitor screens go black and I can still hear audio for a few seconds afterwards but cannot do anything in any game im playing or on my desktop. I have tried doing a new fresh install of windows and uninstalling/reinstalling multiple different versions of my graphics drivers. After the fresh install of windows the issue subsided for about 3 weeks but has since come back.

Specs:
CPU: Intel i7-9700k
GPU: XFX RX580
RAM: GSKILL DDR4 2400
MOTHERBOARD: MPG Z390 GAMING PLUS (MS-7B51)
STORAGE: 1TB nvme, 2tb wd black 7200rpm
PSU: CORSAIR CX series CX750 750W 80 PLUS BRONZE

if anyone has found a fix that works for them please let me know

edit: sometimes when i reboot after this happens i need to reinstall my graphics drivers as my main display is mirrored instead of a separate monitor
 
Last edited:
So i have had my pc for a long time and did some upgrades not very long ago adding in a new cpu/motherboard. After doing that no problems came up but then when I added an nvme drive and did a fresh install of windows I started running into this issue. It happens when im sitting watching youtube, in an intensive game, or when im doing anything else. Both monitor screens go black and I can still hear audio for a few seconds afterwards but cannot do anything in any game im playing or on my desktop.
That's not a PSU thing.
 

cherman11

Honorable
Jan 27, 2017
4
0
10,510
0
What does Windows Event manager say about the crash?

Motherboard BIOS up to date?
i have tried updating the motherboard bios and event viewer shows the following



System

-Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID41

Version8

Level1

Task63

Opcode0

Keywords0x8000400000000002

-TimeCreated
[ SystemTime] 2022-02-13T22:47:02.3377882Z

EventRecordID4380

Correlation

-Execution
[ ProcessID] 4
[ ThreadID] 8

ChannelSystem

ComputerDESKTOP-DPGD47V

+Security
[ UserID] S-1-5-18

-EventData

BugcheckCode0

BugcheckParameter10x0

BugcheckParameter20x0

BugcheckParameter30x0

BugcheckParameter40x0

SleepInProgress0

PowerButtonTimestamp132892659961085468

BootAppStatus0

Checkpoint0

ConnectedStandbyInProgressfalse

SystemSleepTransitionsToOn5

CsEntryScenarioInstanceId0

BugcheckInfoFromEFIfalse

CheckpointStatus0

CsEntryScenarioInstanceIdV20

LongPowerButtonPressDetectedfalse
 

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