Hi folks! Mind helping me with some troubleshooting sleuthing? This issue has been going on for over 6 months, and it seems to be worsening.
System:
Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 5 3600X 62 °C (7/2/21: User "Skrybe" noted concerns that this temp is high for an idling computer. Currently using stock CPU cooler. Ordered Noctua CPU cooler on 7/2/21.)
RAM
16.0GB Dual-Channel Unknown @ 1499MHz (16-17-17-35)
Motherboard
ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) (AM4) 32 °C (7/1/21: User "artk2219" advised checking for motherboard BIOS updates. Found BIOS firmware was almost 2 years outdated. Updated BIOS from version 8/1/2019 to version 6/15/2021.)
Graphics
HP 24yh (1920x1080@60Hz)
ASUS VN248 (1920x1080@60Hz)
8192MB ATI Radeon RX 580 Series (Unknown) 35 °C
PSU
EVGA SuperNOVA 120-GP-0650-X1, 650 G+, 80 Plus Gold 650W
Audio
Realtek High Definition Audio
Issue: My custom-built AMD PC constantly does the following almost daily. Sometimes multiple times in a day.
System:
Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 5 3600X 62 °C (7/2/21: User "Skrybe" noted concerns that this temp is high for an idling computer. Currently using stock CPU cooler. Ordered Noctua CPU cooler on 7/2/21.)
RAM
16.0GB Dual-Channel Unknown @ 1499MHz (16-17-17-35)
Motherboard
ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) (AM4) 32 °C (7/1/21: User "artk2219" advised checking for motherboard BIOS updates. Found BIOS firmware was almost 2 years outdated. Updated BIOS from version 8/1/2019 to version 6/15/2021.)
Graphics
HP 24yh (1920x1080@60Hz)
ASUS VN248 (1920x1080@60Hz)
8192MB ATI Radeon RX 580 Series (Unknown) 35 °C
PSU
EVGA SuperNOVA 120-GP-0650-X1, 650 G+, 80 Plus Gold 650W
Audio
Realtek High Definition Audio
Issue: My custom-built AMD PC constantly does the following almost daily. Sometimes multiple times in a day.
- Computer crashes and shuts itself down. No indication of overheating according to temp monitoring software. No BSOD. No error codes.
- Computer boots back up. Only the computer tower lights up—attached peripherals are unresponsive and do not light up (backlit Razer keyboard, Anker mouse with color-changing lights, etc.)
- Monitor powers on but only show black. System doesn't even make it to the BIOS after crash+reboot.
- Replaced PSU.
- Updated AMD drivers.
- Rolled back AMD drivers.
- Integrity-checked all hard drives with Hard Disk Sentinel. All HDs showing no errors or bad sectors.
- Reseated RAM.
- Tried running MemTest86 twice. Computer did the crash+reboot+black screen routine during both tries.
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