Question PC randomly crashing to black screen

wes187inc

Honorable
Apr 29, 2015
21
0
10,510
0
While gaming and even sometimes randomly while just idle on the desktop, both monitors will go black and have no signal. All the case lights and fans will remain on, the keyboard, mouse and rgb mouse pad shut off. No inputs turn it back on, the only way to restart the PC is to hold the power button and wait for it to force a restart.

I have checked the event viewer and there is nothing but unexpected shut downs.

We replaced the mobo, cpu, and ram about 8 months ago (we were having the issue before then)
The psu was replaced almost 2 years ago, we can't remember if the issue was there before or after the psu change.
The only hardware that hasn't changed over the years is the hdds, ssd, and gpu.

I am planning on upgrading the GPU here in a few weeks but want to know if this sounds like a PSU issue or a GPU issue.

Below is some info from a dxdiag. I can post the entire thing if needed.
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7B86
BIOS: A.A0 (type: UEFI)
Processor: AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
Memory: 16336MB RAM
Available OS Memory: 16336MB RAM
Page File: 6194MB used, 15261MB available
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
---------------
Display Devices
---------------
Card name: Radeon (TM) RX 480 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_22D01458&REV_C7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16339 MB
Dedicated Memory: 8171 MB
Shared Memory: 8167 MB
---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1750762755445619068, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_ebaa
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_15_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER1 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_ebaa
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_15_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER2 +++:
Fault bucket 2114826622444489367, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: ModernWarfare.exe
P2: 1.0.0.0
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER3 +++:
Fault bucket 1291935713055665396, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3B8D781D
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER4 +++:
Fault bucket 1473964334009984233, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_cce0
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_80_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER5 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_cce0
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_80_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER6 +++:
Fault bucket 1728650616249192585, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_d8b0
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_80_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER7 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 10.0.18362.836
P3: 3b8d781d
P4: StackHash_d8b0
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_80_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER8 +++:
Fault bucket 1675301801535035440, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: NoxVMHandle.exe
P2: 5.1.14.12924
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER9 +++:
Fault bucket 1352077354453624804, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: TESV.exe
P2: 1.9.32.0
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
 
Aug 31, 2020
14
1
15
0
I had a similar issue where I would get some driver error and the screen would go black.

After much researching and countless uninstalling and reinstalling of drivers I decided to replace the PSU.

I also took out the GPU and cleaned off any dust and did some cleaning inside the case as well.

Ever since then it has been smooth sailing for me.
 

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