Hi
We're experiencing issues with our PC. It randomly starts lagging/stuttering, this can happen right after it was started or after an hour of being used.
Here you can see the issue. It's the same problem, tested with two different graphics cards in two different PCIe slots:
View: https://imgur.com/a/AIk0APC
What you can't hear is a static buzzing in the audio, whenever the lagging occurs. In the recording, the audio cuts out briefly. The GPU has a high load even when only moving the mouse or playing a single YT video, 15 to 40%, RTX2070 Super. That's why we assumed the video card is the culprit but the exact same thing happens with a brand new replacement card (GT710).
What we've tried so far:
Specs:
Gigabyte X470 Aorus Gaming 5 WiFi (AM4, AMD X470, ATX)
MSI GeForce RTX 2070S VENTUS OC (8GB)
Seasonic Focus Plus Gold (750W)
Samsung 970 EVO Plus (500GB, M.2 2280) SYSTEM
Samsung 970 EVO Plus (1000GB, M.2 2280) with Icy Box IB-M2HS-701 GAMES
AMD Ryzen 7 2700X (AM4, 3.70GHz, 8-Core)
2TB HDD for files
We're at a loss here. Any help is greatly appreciated! If you need more info, please don't hesitate to ask.
We're experiencing issues with our PC. It randomly starts lagging/stuttering, this can happen right after it was started or after an hour of being used.
Here you can see the issue. It's the same problem, tested with two different graphics cards in two different PCIe slots:
View: https://imgur.com/a/AIk0APC
What you can't hear is a static buzzing in the audio, whenever the lagging occurs. In the recording, the audio cuts out briefly. The GPU has a high load even when only moving the mouse or playing a single YT video, 15 to 40%, RTX2070 Super. That's why we assumed the video card is the culprit but the exact same thing happens with a brand new replacement card (GT710).
What we've tried so far:
- Clean re-install of Windows 10 (problem persists, that's why we're assuming it's a hardware problem)
- CHKDSK & sfc /scannow
- Stress test with OCCT, no error but 100% load on GPU even when only testing with 70% load
- Full check with OCCT, no errors found
- Windows Memory Diagnostic, no errors found
- Switched RAM slots (correct amount of RAM being recognized by the system)
- Got rid of dust inside the computer with compressed air
- Unplugged PC, pressed the power button for 20 seconds and restarted
- Uninstalled drivers (same problem)
- Re-installed drivers (same problem) and updated where necessary
- Unplugged all USB devices, plugged them back in one after the other with restarting in between each of them
- BIOS is up-to-date
- Windows Defender Offline check and Malwarebyte, no threats found
- Tried two different GPUs on two different PCI slots
- Nothing is overheating
Specs:
Gigabyte X470 Aorus Gaming 5 WiFi (AM4, AMD X470, ATX)
MSI GeForce RTX 2070S VENTUS OC (8GB)
Seasonic Focus Plus Gold (750W)
Samsung 970 EVO Plus (500GB, M.2 2280) SYSTEM
Samsung 970 EVO Plus (1000GB, M.2 2280) with Icy Box IB-M2HS-701 GAMES
AMD Ryzen 7 2700X (AM4, 3.70GHz, 8-Core)
2TB HDD for files
We're at a loss here. Any help is greatly appreciated! If you need more info, please don't hesitate to ask.