- Aug 7, 2023
- 2
- 0
- 10
System specs (not overclocked):
AMD Ryzen 3600 CPU
MSI B550 A-PRO Motherboard
HyperX Fury 2x 8Gb sticks
Nvidia GTX 1060 3Gb Graphics card
Corsair TX650M Power Supply
I also have one 2tb hard drive and one 500gb SSD
Desktop PC keeps randomly rebooting, have checked Event Viewer, and every time it gives me one error event and one critical event, the critical event always comes first:
Kernel power, Event ID 41, Task Category : 63.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
This is followed seconds later by this error:
WHEA-Logger, Event ID 18, Tast Category : None.
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8
The details view of this entry contains further information.
The reboots seem to mainly occur when I am idle (browsing on chrome, listening to music) but they have previously happened once or twice whilst gaming also. The reboots seem to occur less frequently when my power plan is set to Power Saver, as opposed to Balanced, or AMD Ryzen Balanced. The screen just turns off randomly, no colour just goes black and audio continues usually in a distorted fashion for a second or so.
Solutions tried:
Please help!
AMD Ryzen 3600 CPU
MSI B550 A-PRO Motherboard
HyperX Fury 2x 8Gb sticks
Nvidia GTX 1060 3Gb Graphics card
Corsair TX650M Power Supply
I also have one 2tb hard drive and one 500gb SSD
Desktop PC keeps randomly rebooting, have checked Event Viewer, and every time it gives me one error event and one critical event, the critical event always comes first:
Kernel power, Event ID 41, Task Category : 63.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
This is followed seconds later by this error:
WHEA-Logger, Event ID 18, Tast Category : None.
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8
The details view of this entry contains further information.
The reboots seem to mainly occur when I am idle (browsing on chrome, listening to music) but they have previously happened once or twice whilst gaming also. The reboots seem to occur less frequently when my power plan is set to Power Saver, as opposed to Balanced, or AMD Ryzen Balanced. The screen just turns off randomly, no colour just goes black and audio continues usually in a distorted fashion for a second or so.
Solutions tried:
- Updating BIOS
- Updating drivers
- Have run memory tests multiple times, and GPU intensive tests
- Run Windows system file checkers
- Changed options of power plans such as when my hard disk and display go to sleep etc.
Please help!
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