Question PC Randomly Reboots

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jackgreat

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Jun 26, 2006
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Hello Everyone,

I had build a new PC in April 2024. The PC was working fine so far.

A few weeks ago I had updated the bios to the latest version. However off late once a day my PC randomly restarts. Today suddenly it rebooted and bios setup window opened. I am sharing screenshots.

My MB is Gigabyte Z790 UD AC. Earlier gigabyte perf drives were on by default but after latest update they were disabled (by default) so as to protect the processor.

OS: Windows 11 (up to date)
CPU: Intel i7-14700K
RAM: 32 GB
MB: Z790 UD AC
GPU: RTX 4070 super
PSU: MSI MAG A750GL PCIE5 ... new one bought in April.

SFC/Scannow states there are no problems. Windows as such runs fine.

I am attaching system info and bios screenshots in this post. I chose load optimized defaults and reboot when incorrect bios settings screen opened.

Request anyone to please advice as to what should I do.

Thank you

Jack




 
First check if the Ram is fine. Follow instructions on how to run Memtest86

https://www.tomshardware.com/how-to/how-to-test-ram

If Ram isn't the problem, then check if the Bios is running fine or if it crashes. If not, then maybe you should try to reinstall Windows and see if that fixes it.

If that does not fix the issue, then its narrowed down to either the GPU, CPU or the PSU. To check if the GPU is the issue, Remove the video cable from the GPU and insert it to the CPU. Unfortunately to check if the CPU is the issue, you need to remove the CPU and find another spare one unless someone here can tell if there is a better way to check an issue with CPU.

The same can be said for the PSU as well. In anycase can you let us know the make and model of the PSU?
 
Seconding @KingLoki.

Check Event Viewer.

However, I suggest starting with Reliability History/Monitor. Much more end user friendly and the time line format may reveal some pattern even though the restarts appear random. You can veiw entries by Days or Weeks.

Event Viewer requires a bit more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Both tools provide the means to obtain more detailed information about any given entry. The details may or may not be helpful.
 
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Reactions: KingLoki
Thank you for your reply guys.

1) PSU is fine and its not under-powered.
2) I ran program to check RAM and it did not give errors. I ran a program called HCI Memtest.
3) I think this maybe has to do with bios settings

WrongRookie wrote "If Ram isn't the problem, then check if the Bios is running fine or if it crashes.". How to check if bios is running fine or if it crashes?

I am pasting event log and related information

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/24/2024 08:15:14 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4391, time stamp: 0x75ef7fcd
Exception code: 0xc000041d
Fault offset: 0x0014b342
Faulting process id: 0x0x3be4
Faulting application start time: 0x0x1db25bbd1ca1cbe
Faulting application path: C:\Users\Saurabh \Documents\Visual Studio 2008\Projects\TA\TA\bin\Debug\TA.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ece05ebd-37a7-4685-8a4a-09f1c86b08cf
Faulting package full name:
Faulting package-relative application ID:

Error: (10/24/2024 08:15:11 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4391, time stamp: 0x75ef7fcd
Exception code: 0xe0434f4d
Fault offset: 0x0014b342
Faulting process id: 0x0x3be4
Faulting application start time: 0x0x1db25bbd1ca1cbe
Faulting application path: C:\Users\Saurabh \Documents\Visual Studio 2008\Projects\TA\TA\bin\Debug\TA.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4cb71984-9eb9-473f-97c6-26c361e9f1da
Faulting package full name:
Faulting package-relative application ID:

Error: (10/21/2024 09:26:47 AM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program PhoneExperienceHost.exe version 1.24091.88.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (10/16/2024 04:02:56 PM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: AdobeCollabSync.exe, version: 24.3.20180.0, time stamp: 0x66fc3ae8
Faulting module name: AdobeCollabSync.exe, version: 24.3.20180.0, time stamp: 0x66fc3ae8
Exception code: 0xc0000409
Fault offset: 0x00000000005220a9
Faulting process id: 0x0x11f8
Faulting application start time: 0x0x1db1e111c132ae8
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
Report Id: 120d58c1-f13f-46ff-8b18-82d7dae05ff3
Faulting package full name:
Faulting package-relative application ID:

Error: (10/15/2024 08:17:52 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4317, time stamp: 0x9b6f2fe8
Exception code: 0xc000041d
Fault offset: 0x0014b282
Faulting process id: 0x0x332c
Faulting application start time: 0x0x1db1eac747a8aa0
Faulting application path: C:\Users\Saurabh \Documents\Visual Studio 2008\Projects\TA\TA\bin\Debug\TA.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 5f7453c0-2748-4f32-bb84-e3e141111dbd
Faulting package full name:
Faulting package-relative application ID:

Error: (10/15/2024 08:17:49 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4317, time stamp: 0x9b6f2fe8
Exception code: 0xe0434f4d
Fault offset: 0x0014b282
Faulting process id: 0x0x332c
Faulting application start time: 0x0x1db1eac747a8aa0
Faulting application path: C:\Users\Saurabh \Documents\Visual Studio 2008\Projects\TA\TA\bin\Debug\TA.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 945bea0f-2e40-4079-9c88-45ec8a7172ae
Faulting package full name:
Faulting package-relative application ID:

Error: (10/13/2024 09:58:38 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: mmc.exe, version: 10.0.22621.4317, time stamp: 0x7393a548
Faulting module name: dmdskmgr.DLL_unloaded, version: 10.0.22621.1, time stamp: 0x38601065
Exception code: 0xc0000005
Fault offset: 0x000000000001499a
Faulting process id: 0x0x3220
Faulting application start time: 0x0x1db1d282957c646
Faulting application path: C:\Windows\system32\mmc.exe
Faulting module path: dmdskmgr.DLL
Report Id: 41ed8c12-69cd-415b-b6c8-6336fddc91c5
Faulting package full name:
Faulting package-relative application ID:

Error: (10/12/2024 04:46:46 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/12/2024 04:46:46 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/12/2024 04:46:46 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]


System errors:
=============
Error: (10/31/2024 06:45:47 PM) (Source: LsaSrv) (EventID: 6041) (User: )
Description: A CredSSP authentication to TERMSRV/ec2-35-154-2-186.ap-south-1.compute.amazonaws.com failed to negotiate a common protocol version. The remote host offered version 4 which is not permitted by Encryption Oracle Remediation.

See https://go.microsoft.com/fwlink/?linkid=866660 for more information.

Error: (10/31/2024 09:18:41 AM) (Source: LsaSrv) (EventID: 6041) (User: )
Description: A CredSSP authentication to TERMSRV/ec2-35-154-2-186.ap-south-1.compute.amazonaws.com failed to negotiate a common protocol version. The remote host offered version 4 which is not permitted by Encryption Oracle Remediation.

See https://go.microsoft.com/fwlink/?linkid=866660 for more information.

Error: (10/31/2024 08:02:39 AM) (Source: NetBT) (EventID: 4307) (User: )
Description: Initialization failed because the transport refused to open initial addresses.

Error: (10/31/2024 08:02:34 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 9:57:58 PM on ‎10/‎30/‎2024 was unexpected.

Error: (10/30/2024 09:15:22 PM) (Source: LsaSrv) (EventID: 6041) (User: )
Description: A CredSSP authentication to TERMSRV/ec2-35-154-2-186.ap-south-1.compute.amazonaws.com failed to negotiate a common protocol version. The remote host offered version 4 which is not permitted by Encryption Oracle Remediation.

See https://go.microsoft.com/fwlink/?linkid=866660 for more information.

Error: (10/29/2024 08:00:49 PM) (Source: DCOM) (EventID: 10010) (User: SAURABH-PC)
Description: Event-ID 10010

Error: (10/26/2024 10:36:32 AM) (Source: DCOM) (EventID: 10010) (User: SAURABH-PC)
Description: Event-ID 10010

Error: (10/26/2024 09:41:48 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80073d029MSSGKG348SP-MicrosoftWindows.Client.WebExperience{cc1fc009-27c0-4ca8-90a9-385062de49ff}1{855e8a7c-ecb4-4ca3-b045-1dfa50104289}

Error: (10/25/2024 07:32:21 PM) (Source: LsaSrv) (EventID: 6041) (User: )
Description: A CredSSP authentication to TERMSRV/ec2-35-154-2-186.ap-south-1.compute.amazonaws.com failed to negotiate a common protocol version. The remote host offered version 4 which is not permitted by Encryption Oracle Remediation.

See https://go.microsoft.com/fwlink/?linkid=866660 for more information.

Error: (10/25/2024 02:42:46 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 2:18:41 PM on ‎10/‎25/‎2024 was unexpected.


Windows Defender:
================
Date: 2024-10-30 11:32:15
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-29 13:00:56
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-28 10:24:44
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-27 10:20:37
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-25 10:28:10
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]

Date: 2024-10-09 09:33:19
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.419.413.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.24080.9
Error code: 0x80072ee2
Error description: The operation timed out

CodeIntegrity Errors:
====================
Date: 2024-06-26 17:16:33
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\fcon.dll because the set of per-page image hashes could not be found on the system.
 
Harmless? Perhaps but it is causing errors.

Application errors:
==================
Error: (10/24/2024 08:15:14 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c

Or causing some sort of domino effect that in turn causes errors.

There are also error references to Amazon.

And I would be very concerned about the Windows Defender being constantly stopped.

What exactly is that TA.exe program doing or supposed to be doing?
 
Ralston18 said:
Harmless? Perhaps but it is causing errors.

Application errors:
==================
Error: (10/24/2024 08:15:14 AM) (Source: Application Error) (EventID: 1000) (User: SAURABH-PC)
Description: Faulting application name: TA.exe, version: 2.9.5.0, time stamp: 0x65c2e79c

Or causing some sort of domino effect that in turn causes errors.

There are also error references to Amazon.

And I would be very concerned about the Windows Defender being constantly stopped.

What exactly is that TA.exe program doing or supposed to be doing?
Click to expand...
TA.exe : It is a stock market charting software which I had written in .net. It is an old program developed a decade ago. It reads data and shows charts.

I have been using this program for a long time now and never had system random reboots because of this. Plus in most cases this program was not even running when pc rebooted.
 
ubuysa said:
A random PSU calculator specifies a minimum of 553W just for the CPU and graphics card. WIth a standard overhead of 20% you're looking at 664W before you even add in the power draw of all the other components.
Click to expand...
My PC has been running fine with this PSU since April - mid Oct. Plus when system rebooted randomly no games were on and just a few programs were running. I don't think it was drawing too much power.
 
jackgreat said:
My PC has been running fine with this PSU since April - mid Oct. Plus when system rebooted randomly no games were on and just a few programs were running. I don't think it was drawing too much power.
Click to expand...
It's your call of course, but when you're getting BSODs or restarts that it's hard to explain it's never wise to just assume that stuff must be working OK. Components fail and they become unstable, and whilst that 750W PSU might be capable of powering the PC it's certainly been working at the higher end of it's rated spec. When I build a PC I calculate the expected power draw and then double it to size the PSU - I'd have a 1000W quality PSU in there.
 
Multiple suspects - including the PSU.

It may not be just a single component, app, etc. - it may be some "perfect storm" of events that lead to the BSODs or restarts/reboots.

And it is good that TA.exe has run for so long. And hopefully can continue to do so. However, keep in mind that other changes may be in play and now cause problems for TA.exe. You may need to take another look at your code to ensure that all is up-to-date and that some deprecation is not involved.

Works fine for the most part unless something "X" is present....

Looking back at the posted log entries I see references to Adobe and Visual Studio. Graphics related?

Graphics certainly impact the GPU's power demands on the PSU.

= = = =

Take a closer look at Reliability History/Monitor and Event Viewer.

Clicking any given entry will provide more details. The details may or may not be helpful.

What you are looking for are error codes, warnings, and even informational events just before or at the time of the reboots. Likely some pattern involved. Look up (google) the error codes being provided.

You know your system and you know your code. Some error code may lead to additional insight leading to the culprit(s).
 
ubuysa said:
It's your call of course, but when you're getting BSODs or restarts that it's hard to explain it's never wise to just assume that stuff must be working OK. Components fail and they become unstable, and whilst that 750W PSU might be capable of powering the PC it's certainly been working at the higher end of it's rated spec. When I build a PC I calculate the expected power draw and then double it to size the PSU - I'd have a 1000W quality PSU in there.
Click to expand...
I appreciate your feedback. However as mentioned earlier at idle (with just windows and browser tabs only) my PC does not draw power even close to what my PSU is capable of giving. I had done computations before I had bought that PSU. Plus my PC did not have problems earlier. A couple of months ago I was playing a PC game at high graphics settings and even with that load my PC worked okay. So I may not blame the PSU at the moment.
 
Ralston18 said:
Multiple suspects - including the PSU.

It may not be just a single component, app, etc. - it may be some "perfect storm" of events that lead to the BSODs or restarts/reboots.

And it is good that TA.exe has run for so long. And hopefully can continue to do so. However, keep in mind that other changes may be in play and now cause problems for TA.exe. You may need to take another look at your code to ensure that all is up-to-date and that some deprecation is not involved.

Works fine for the most part unless something "X" is present....

Looking back at the posted log entries I see references to Adobe and Visual Studio. Graphics related?

Graphics certainly impact the GPU's power demands on the PSU.

= = = =

Take a closer look at Reliability History/Monitor and Event Viewer.

Clicking any given entry will provide more details. The details may or may not be helpful.

What you are looking for are error codes, warnings, and even informational events just before or at the time of the reboots. Likely some pattern involved. Look up (google) the error codes being provided.

You know your system and you know your code. Some error code may lead to additional insight leading to the culprit(s).
Click to expand...
TA.exe does not run the whole time and it is a .net application that does not interfere with the hardware directly. It is a decade old app used by many folks and has never resulted in a major issue in a PC ever.

Adobe would be for PDF reading and Visual Studio is for coding in .net. Not graphics related.

Whenever system rebooted automatically earlier GPU was at idle as no such programs were running. I think it would be a BIOS issue as this started after I upgraded bios to latest version. Thus I have downgraded bios now and lets see if this helps or not.
 
shelbyshy said:
It seems that you are having problems configuring the BIOS after choosing to load the optimized default settings. If you can attach the screenshots of your system and BIOS information, the community or technical experts can help you identify specific settings or steps to follow. For now, make sure that the boot priority is correct, manually reapply the custom settings if necessary, consider a BIOS update if a newer version is available, and check the system stability after rebooting for possible problems.
Click to expand...
I downgraded bios yesterday as this whole problem started after I updated bios to the latest version. Should I share bios images to ensure the settings are all optimal for my hardware? Since you cannot do printscreen in bios I need to take photos from my phone. Right?
 
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