[SOLVED] PC randomly restarts ?

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thiagoh92

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Sep 28, 2017
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My PC has been randomly black-screening and restarting.
In the Event Viewer I keep getting a Kernel-Power 41 (63) error — it happened 11 times this week.

Sometimes the screen just flashes black for a second but the PC keeps running fine.
Very rarely, it actually restarts but doesn’t boot into Windows, so I have to manually turn it back on. When that happens, I get a black screen with "99" on it.
This NEVER happens when gaming or running stress tests (tried Heaven Benchmark and AIDA64). It only happens when the PC is idle/downloading or when I’m just browsing the web.
Everything is up to date and the build is brand new.

Last 3 minidump:
https://www.mediafire.com/file/54lwspfa2yb6h00/072525-12437-01.dmp/file
https://www.mediafire.com/file/8fb5u6aaocc10jb/072025-11687-01.dmp/file
https://www.mediafire.com/file/hzbx1cwymdstwmg/072225-10531-01.dmp/file

CPU: AMD Ryzen5 9600X
CPU cooler: Thermalright AXP 120-X67
Motherboard: JGINYUE B650I NIGHT DEVIL (BIOS version: Agesa 1.2.0.3E)
Ram: Crucial PRO 32GB DDR5-5600
SSD/HDD: Crucial P3 Plus
GPU: MSI INSPIRE RTX 5070
PSU: FSP DAGGER PRO 850W GOLD
Chassis: Pccooler Hummingbird 3 - K101 Mesh 12L
OS: Windows 11 Home 24H2 26100.4652
Monitor: I use it with 2 TVs HDMI 2.1 compatible, but mainly a 13" display through a mini HDMI port — the issue still happens even when I connect it to my TV through HDMI. I do not own a display with DisplayPort.
 
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AMD Ryzen5 9600X
MSI INSPIRE RTX 5070
Crucial PRO 32GB DDR5-5600
FSP DAGGER PRO 850W GOLD
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Everything is up to date and the build is brand new.
When installing the OS, did you install said OS in offline mode?

Disable the iGPU in BIOS, then try and use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.
 
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Hey there,

Kernal power 41, means the PC's power was interrupted. It typically points to a PSU issue, but not all of the time. Your PSU is pretty good. So that may not be it.

It's worth checking all internal cables are correctly installed, and connected as they should be.

What bios are you running on the PC?
 
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Lutfij said:
AMD Ryzen5 9600X
MSI INSPIRE RTX 5070
Crucial PRO 32GB DDR5-5600
FSP DAGGER PRO 850W GOLD
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Everything is up to date and the build is brand new.
When installing the OS, did you install said OS in offline mode?

Disable the iGPU in BIOS, then try and use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.
Click to expand...
CPU: AMD Ryzen5 9600X
CPU cooler: Thermalright AXP 120-X67
Motherboard: JGINYUE B650I NIGHT DEVIL (BIOS version: Agesa 1.2.0.3E)
Ram: Crucial PRO 32GB DDR5-5600
SSD/HDD: Crucial P3 Plus
GPU: MSI INSPIRE RTX 5070
PSU: FSP DAGGER PRO 850W GOLD ATX 3.0(PCIe5.0)
Chassis: Pccooler Hummingbird 3 - K101 Mesh 12L
OS: Windows 11 Home 24H2 26100.4652
Monitor: I use it with 2 TVs HDMI 2.1 compatible, but mainly a 13" display through a mini HDMI port — the issue still happens even when I connect it to my TV through HDMI. I do not own a display with DisplayPort.

I don’t know the year of my PSU, but it’s an ATX 3.0 (PCIe 5.0) FSP DAGGER PRO.

I installed the OS with my PC connected to Wi-Fi, if that’s what you mean by "offline mode."

I only removed the Nvidia drivers using DDU in Safe Mode, but after that my PC wouldn’t boot into Windows. I had to unplug the HDMI from the GPU and plug it into the motherboard. I reinstalled the Nvidia drivers, but the PC still wouldn’t boot into Windows. Now I’ve disabled the iGPU in the BIOS, and it’s working with the HDMI plugged into the GPU.
Roland Of Gilead said:
Hey there,

Kernal power 41, means the PC's power was interrupted. It typically points to a PSU issue, but not all of the time. Your PSU is pretty good. So that may not be it.

It's worth checking all internal cables are correctly installed, and connected as they should be.

What bios are you running on the PC?
Click to expand...
I also have a Corsair SF850L ATX 3.0 850W from my old PC that I could test if you think it might be a PSU problem.
BIOS version is Agesa 1.2.0.3E.
 
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thiagoh92 said:
CPU: AMD Ryzen5 9600X
CPU cooler: Thermalright AXP 120-X67
Motherboard: JGINYUE B650I NIGHT DEVIL (BIOS version: Agesa 1.2.0.3E)
Ram: Crucial PRO 32GB DDR5-5600
SSD/HDD: Crucial P3 Plus
GPU: MSI INSPIRE RTX 5070
PSU: FSP DAGGER PRO 850W GOLD ATX 3.0(PCIe5.0)
Chassis: Pccooler Hummingbird 3 - K101 Mesh 12L
OS: Windows 11 Home 24H2 26100.4652
Monitor: I use it with 2 TVs HDMI 2.1 compatible, but mainly a 13" display through a mini HDMI port — the issue still happens even when I connect it to my TV through HDMI. I do not own a display with DisplayPort.

I don’t know the year of my PSU, but it’s an ATX 3.0 (PCIe 5.0) FSP DAGGER PRO.

I installed the OS with my PC connected to Wi-Fi, if that’s what you mean by "offline mode."

I only removed the Nvidia drivers using DDU in Safe Mode, but after that my PC wouldn’t boot into Windows. I had to unplug the HDMI from the GPU and plug it into the motherboard. I reinstalled the Nvidia drivers, but the PC still wouldn’t boot into Windows. Now I’ve disabled the iGPU in the BIOS, and it’s working with the HDMI plugged into the GPU.

I also have a Corsair SF850L ATX 3.0 850W from my old PC that I could test if you think it might be a PSU problem.
BIOS version is Agesa 1.2.0.3E.
Click to expand...
That's definitely worth a shot. You can then rule out the psu being the issue.
 
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Roland Of Gilead said:
Your PSU is pretty good. So that may not be it.
Click to expand...
How? :??: PSU is complete crap.
Malfunctioning OCP and OPP on +12V rail (voltage out of spec), poor transient response on minor rails, failed to meet 80+ Gold rating.

Tier F
PSU Tier list: https://docs.google.com/spreadsheet...YfLDcaSpZRB6Xt6JWkc/edit?pli=1&gid=1973454078

thiagoh92 said:
In the Event Viewer I keep getting a Kernel-Power 41 (63) error — it happened 11 times this week.
Click to expand...
New PSU is a MUST. Replace ASAP.

For good/great quality SFX PSU, look towards: Corsair SF-series, Cooler Master V (Vanguard) Gold, Asus Rog Loki Platinum (SFX-L), Fractal Design ION SFX (SFX-L), Seasonic Focus SGX SFX-L.
Like the one you already have.
thiagoh92 said:
Corsair SF850L ATX 3.0 850W
Click to expand...
Once you have new, good quality PSU running, then we can go from there.
 
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Roland Of Gilead said:
Also, I've never heard of that board partner before: JGINYUE B650I NIGHT DEVIL

Definitely a new one for me. Seems it's Chinese I wonder if the quality of the board is up to scratch. It's literally the cheapest B650 you can buy.

View: https://www.youtube.com/watch?v=zRj2BlW1NQI
Click to expand...
This is my second system with this board, and it costs almost half the price of the Gigabyte A620i — and about one-third of the cheapest B650i here in Japan.
The only downside when buying it was that it has no warranty apart from the 90 days provided by AliExpress.
But if everything else fails, I’ll just buy a new motherboard.
 
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thiagoh92 said:
and it costs almost half the price of the Gigabyte A620i — and about one-third of the cheapest B650i here in Japan.
The only downside when buying it was that it has no warranty apart from the 90 days provided by AliExpress.
But if everything else fails, I’ll just buy a new motherboard.
Click to expand...
No-name brand with 0 warranty? 🤔

A bit of math;
Let's say MoBo dies within 2 months. You then buy a new no-name one at the same price. New one lasts ~3 months. Again, buy the new no-name one.
By the time you bought 3rd MoBo, it has costed you more than going with B650 off the bat, which comes with a warranty and would last you easy 5 years. Most likely 10 years. Maybe even 15, but no-one isn't keeping MoBo around that long.

As of why it costs more; well system swap, especially MoBo replacement, is the most tedious thing to do. Not to mention CPU repaste, that you have to do every time when taking CPU cooler off. Thermal paste costs something. Isopropyl alcohol (to remove old thermal paste) also costs something. And your own time costs something as well.

In the end, your money and your time.

thiagoh92 said:
but I’ll try the Corsair PSU if something happens.
Click to expand...
Meaning that you'll wait until your FPS junk actually kills something? Solid proof that it IS a junk PSU? Like frying your fancy RTX 5070? 🙄

Since when PSU acts up, MoBo and GPU are 1st ones to go. CPU and RAM are more durable but not invulnerable either. And sudden power loss can cause data corruption, bricking your OS (whereby you need to reinstall Win, perhaps even loose personal data in the process that you haven't backed up).

I guess you have 0 issues buying new RTX 5070 (starting ~90.000 Yen), despite the fact that you love to cheap out on MoBo.
 
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helper800 said:
Although no brand is 100% reliable, a multi year warranty even from companies that are notorious for their warranty support is better than NO warranty....
Click to expand...
With warranty, one has always 2 avenues to explore: the store where the item was bought and the manufacturer themselves.

E.g some brands that have poor customer service, like Asus and maybe MSI too - better to make your warranty claim at the store where you bought it. More chances for successful RMA this way.
While brands with good customer support, you can skip the retail store and contact brand directly. From my personal experience, those are: Corsair, NZXT and Seasonic. (Though with Corsair, i've RMAd stuff via retail store as well since i have a lot of Corsair stuff in use.)

Of course, picking a good retail store also matters. Some have RMA process smooth and fast. But others make you jump through several hoops.
So, when you find a retail store with good customer service, stick with it. I've found mine and have been their customer for the past 10 years or so.
 
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Aeacus said:
With warranty, one has always 2 avenues to explore: the store where the item was bought and the manufacturer themselves.

E.g some brands that have poor customer service, like Asus and maybe MSI too - better to make your warranty claim at the store where you bought it. More chances for successful RMA this way.
While brands with good customer support, you can skip the retail store and contact brand directly. From my personal experience, those are: Corsair, NZXT and Seasonic. (Though with Corsair, i've RMAd stuff via retail store as well since i have a lot of Corsair stuff in use.)

Of course, picking a good retail store also matters. Some have RMA process smooth and fast. But others make you jump through several hoops.
So, when you find a retail store with good customer service, stick with it. I've found mine and have been their customer for the past 10 years or so.
Click to expand...
Warranty claims through retailers past the return period of the item, which is typically 30 days, basically does not exist in the USA so I am completely unfamiliar with such a process. The only recourse in the USA is a return within the retailer return period, or an RMA with the manufacturer. An additional 3rd party warranty can be purchased, usually with great expense, through retailers, though I am not sure if this is what you are referring to.
 
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helper800 said:
Warranty claims through retailers past the return period of the item, which is typically 30 days, basically does not exist in the USA so I am completely unfamiliar with such a process.
Click to expand...
I guess RMA process varies around the world.

Here in Europe, there is EU law that all hardware sold must have minimum of 2 years warranty and a retail store that sells it, must accept warranty claim and process it, within that 2 years. So, i have this convenient option to choose between retail store or manufacturer.
We also have 14 day, full money back guarantee without no questions asked (also due to EU law). Given that the product is unused.

helper800 said:
An additional 3rd party warranty can be purchased, usually with great expense, through retailers, though I am not sure if this is what you are referring to.
Click to expand...
We have that here too, where some retail stores offer it as their own selling point. E.g when normal warranty is 2 years, i can buy the retail store warranty for 1 year, extending the total warranty to 3 years. But this extended warranty isn't cheap here either.
 
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