Hello. Starting about two weeks ago my computer has been randomly shutting off, usually but not exclusively while under heavy load. The MOBO remains powered when it cuts off, and after about 10 seconds reboots.
My first thought was power, so I upgraded from a 750W PSU to a 1000W PSU which had no effect, and may have even made it worse. Heat is also a non-issue, with neither the CPU nor the GPU exceeding 60c. Thinking it may be a Windows issue or possibly a failing drive, I even completely reinstalled windows on a different drive. A memory diagnostic also showed no issues.
Oddly, the only thing that did somewhat work was changing the outlet I had it plugged into. This initially fixed the issue completely for about 2 days, then it started doing it again albeit less frequently. I'm honestly at a loss. At this point it has to be either the CPU, the GPU, or the MOBO itself because everything else has been replaced, but I can't find anything suggesting which of those is causing the problem, if any. There's nothing I've noticed that suggests it's about to crash, it just does.
The MOBO, CPU, and RAM are all new, having been purchased in June. The PSU I bought last week and GPU is 14 months old. If it's worth mentioning, it corrupts my Elden Ring saves if it happens while I'm playing.
I feel like I'm losing my mind, has anyone anyone seen an issue like this before and knows what potentially causes it? I'm more than happy to provide any additional information if it helps. Thank you.
My first thought was power, so I upgraded from a 750W PSU to a 1000W PSU which had no effect, and may have even made it worse. Heat is also a non-issue, with neither the CPU nor the GPU exceeding 60c. Thinking it may be a Windows issue or possibly a failing drive, I even completely reinstalled windows on a different drive. A memory diagnostic also showed no issues.
Oddly, the only thing that did somewhat work was changing the outlet I had it plugged into. This initially fixed the issue completely for about 2 days, then it started doing it again albeit less frequently. I'm honestly at a loss. At this point it has to be either the CPU, the GPU, or the MOBO itself because everything else has been replaced, but I can't find anything suggesting which of those is causing the problem, if any. There's nothing I've noticed that suggests it's about to crash, it just does.
The MOBO, CPU, and RAM are all new, having been purchased in June. The PSU I bought last week and GPU is 14 months old. If it's worth mentioning, it corrupts my Elden Ring saves if it happens while I'm playing.
I feel like I'm losing my mind, has anyone anyone seen an issue like this before and knows what potentially causes it? I'm more than happy to provide any additional information if it helps. Thank you.
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System Information
------------------
Time of this report: 9/10/2024, 14:21:46
Machine Id: {F47F3C6E-0DFC-49EB-BB55-25E5163721F6}
Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X670 AORUS ELITE AX
BIOS: FB2 (type: UEFI)
Processor: AMD Ryzen 9 7900X3D 12-Core Processor (24 CPUs), ~4.4GHz
Memory: 32768MB RAM
Available OS Memory: 31862MB RAM
Page File: 9756MB used, 27225MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.6.0
DxDiag Version: 10.00.22621.3527 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2216&SUBSYS_403F1458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 25983 MB
Dedicated Memory: 10053 MB
Shared Memory: 15930 MB
Current Mode: 2560 x 1440 (32 bit) (155Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.645508,0.333984), Green(0.315430,0.625000), Blue(0.139648,0.044922), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: S2719DGF
Monitor Id: DELD0E6
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
System Information
------------------
Time of this report: 9/10/2024, 14:21:46
Machine Id: {F47F3C6E-0DFC-49EB-BB55-25E5163721F6}
Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X670 AORUS ELITE AX
BIOS: FB2 (type: UEFI)
Processor: AMD Ryzen 9 7900X3D 12-Core Processor (24 CPUs), ~4.4GHz
Memory: 32768MB RAM
Available OS Memory: 31862MB RAM
Page File: 9756MB used, 27225MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.6.0
DxDiag Version: 10.00.22621.3527 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2216&SUBSYS_403F1458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 25983 MB
Dedicated Memory: 10053 MB
Shared Memory: 15930 MB
Current Mode: 2560 x 1440 (32 bit) (155Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.645508,0.333984), Green(0.315430,0.625000), Blue(0.139648,0.044922), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: S2719DGF
Monitor Id: DELD0E6
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
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