Question PC restarting after shutdown - GPU/MB problem

Dec 3, 2021
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I bought PC 1 week ago, I build it by myself. I tried every solution from Windows settings to restart CMOS, changing power supply. I've installed newest drivers to motherboard and my GPU. Nothing helped. I changed the GPU to old gpu and wow, PC turned off.
Gigabyte B560M D3H
Intel Core i5-10400
MSI Radeon RX 6600 mech 2X 8gb
What should i do? Should I complain the GPU in the store?
 

Ralston18

Titan
Moderator
With the new GPU installed boot the PC and try shutting down again.

After two or three restarts (where the PC did not shut down) open Reliability History and take a look at any errors, warnings, or even informational events that may have been captured.

Then reinstall the old GPU changing nothing else. Conduct two or three shutdowns where the PC successfully turned off.

Look in Reliability History again. Do you see anything different between new and old GPU?
 

--SID--

Respectable
Jan 23, 2021
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I bought PC 1 week ago, I build it by myself. I tried every solution from Windows settings to restart CMOS, changing power supply. I've installed newest drivers to motherboard and my GPU. Nothing helped. I changed the GPU to old gpu and wow, PC turned off.
Gigabyte B560M D3H
Intel Core i5-10400
MSI Radeon RX 6600 mech 2X 8gb
What should i do? Should I complain the GPU in the store?
Brand and model PSU?
Brand and model RAM?
Version of the motherboard BIOS?
 
Dec 5, 2021
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Hey,
Got the same spec and the same problem :(
Also works with the old GPU
PSU is SilentiumPC Vero L3 600W 80 Plus Bronze
RAM DDR4 Corsair 2X 16 GB 3600 MHz CL 18 Vengeance RGB PRO SL
MOBO Bios v. F3
I have seen there are also other people with similiar spec (RX 6600 or RX 6600 XT, B560M D3H or DS3H) having same issue, but no idea still how ti fix it :(
The restarts happen even if no display is connected to the GPU, they stop if I disconnect GPU from power though.
 

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