[SOLVED] PC restarts itself ?

[INexusz]

I have a problem with my pc, it restarts randomly, the temperature is ok, cleaned of dust, drivers - windows upToDate I have not downloaded third party driver software through Windows everything updated, viruses - malware, etc. no, I reinstalled the pc, tested ram with memtest86, each one placed separately on separate slots, no problems, I made a benchmark on the cpu, gpu has no problem, I tried only with the mouse and only the keyboard, I thought some of the slots would not be a problem but no. Now I use one ram because when I use both restarts it does much more often even as soon as I turn on the pc, on windows events it gives me a kernel 41 critical error. I probably think it is the power supply, I have a cooler master mwe gold 650 modular, but could be motherboard i really don't know someone told me could be memory frequency on bios or updating bios etc. When pc is off for 18-20 hours runs few hours but once restart will restart at least 5 times in next 10 min.

Here is speccy link for my specs and full details. Maybe sites block links
http:// speccy.piriform. com/results/ fYNLgVvfGiUu5hWPipCWZSp

http://speccy.piriform.com/results/

 

[rgd1101]

look like your link is wrong

 

[INexusz]

look like your link is wrong

http:// speccy.piriform. com/results/ fYNLgVvfGiUu5hWPipCWZSp this is the correct link

 

[rgd1101]

still wrong.

type it. and include brand and model of the psu

 

[INexusz]

still wrong.

type it. and include brand and model of the psu

Configuration
Gpu - 1070 8 gb g1 gamig
Cpu - intelcore i5 9400f
Psu - cooler master mwe gold full modular 650 w
Ram - gskill ripjaws v16 gb ddr4
3000 cl 16
Motherboard - Gigabyte B365M H

There was space left between in previous link but link probably expired will try to upload new link
Here is speccy link for my specs and full details. Maybe sites block links
http://speccy.piriform.com/results/fYNLgVvfGiUu5hWPipCWZSp

 

[Satan-IR]

Test RAM modules with memtest intrusctions here. Just note to test each RAM stick separately, one at a time, not both together.

Is there another power supply available or one you can borrow with which you can run the system and see it restarts happen again?

 

[INexusz]

still wrong.

type it. and include brand and model of the psu

http://speccy.piriform.com/results/54qbBZRmpmHreTZAlMPtpu0

Configuration
Gpu - 1070 8 gb g1 gamig
Cpu - intelcore i5 9400f
Psu - cooler master mwe gold full modular 650 w
Ram - gskill ripjaws v16 gb ddr4
3000 cl 16
Motherboard - Gigabyte B365M H

 

[INexusz]

Test RAM modules with memtest intrusctions here. Just note to test each RAM stick separately, one at a time, not both together.

Is there another power supply available or one you can borrow with which you can run the system and see it restarts happen again?

Tested ram both separately with windows test no errors and with memtest86 tool run on usb one ram at a time no errors even with memtest86 every piece of hardware works perfectly on my pc except for motherboard and psu are my prediction to be faulty i will try to borrow psu from my friend to test it on my pc if still restart then its motherboard 100 % if don't restart its psu which i have 1.5 y warranty left.

 

[INexusz]

Speccy infos are with single ram not with both if i put both rams restart happens more often, like restarts in few seconds yesterday i didn't turn on pc until now once restart will restart in 10 min 5 times that's why i had luck to open speccy and open public snapshot

 

[Satan-IR]

The motherboard is a micro ATX for factor, right? With only 2 RAM slots?

When restarts happens with both RAM in motherboard slots it's probably one of the RAM sticks. Regardless of no error in memtest. Also maybe one of the slots on board.

Have looked inside the RAM slots? Any dust or rebris of any kind? Try cleaning them with a cool air blower. Do the RAM sticks properly go into the slot?

Also what is exact model of the RAM sticks? Can you take a photo of the stickers on them with part number and upload ro imgur.com and post a link here?

 

[INexusz]

The motherboard is a micro ATX for factor, right? With only 2 RAM slots?

When restarts happens with both RAM in motherboard slots it's probably one of the RAM sticks. Regardless of no error in memtest. Also maybe one of the slots on board.

Have looked inside the RAM slots? Any dust or rebris of any kind? Try cleaning them with a cool air blower. Do the RAM sticks properly go into the slot?

Also what is exact model of the RAM sticks? Can you take a photo of the stickers on them with part number and upload ro imgur.com and post a link here?

Im not quite sure but i think it's micro atx from factor with 2 slots in speccy says 4 slots 1 occupied, i cleaned everything no dust and yes sticks go into the slots properly

https://imgur.com/a/PUBZbAz

View: https://imgur.com/a/PUBZbAz

 

[Satan-IR]

Please verify if this is actually your motherboard?
https://www.gigabyte.com/Motherboard/B365M-H-rev-10#kf
It's Manual is here.

Yes it has 2 RAM slots and speccy is wrong saying it has 4.

The motherboard manual says"
Support for Extreme Memory Profile (XMP) memory modules To support 2666 MHz or XMP memory, you must install a 9th or 8th Generation Intel® Core™ i9/i7/i5 processor. Which you have, the Core i5 9400F is a 9th genration CPU. But in your motherboards memroy QVL I only see the maximum speed G.Skill RAM they tested is 2133 and 2400. No 3000 which is your RAM kit was tested. Although this doesn't mean you RAM is incompatible.

Anyway the RAM being 3000 should work on this board if you enable XMP in BIOS and it should downclock to 2666 and work or without XMP it should work at 2400 or 2133. Do you have the latest BIOS for the motherboard?

Also on G.SKill site here they have their own QVL and for Gigabyte the lowest chipset they report as working with this RAM is Z270.

Also I noticed in pictures the 8-pin CPU ATX_12V_2X4 cable is not plugged in near the CPU. Did you unplug it now to take photos?

 

[INexusz]

Please verify if this is actually your motherboard?
https://www.gigabyte.com/Motherboard/B365M-H-rev-10#kf
It's Manual is here.

Yes it has 2 RAM slots and speccy is wrong saying it has 4.

The motherboard manual says"
Support for Extreme Memory Profile (XMP) memory modules To support 2666 MHz or XMP memory, you must install a 9th or 8th Generation Intel® Core™ i9/i7/i5 processor. Which you have, the Core i5 9400F is a 9th genration CPU. But in your motherboards memroy QVL I only see the maximum speed G.Skill RAM they tested is 2133 and 2400. No 3000 which is your RAM kit was tested. Although this doesn't mean you RAM is incompatible.

Anyway the RAM being 3000 should work on this board if you enable XMP in BIOS and it should downclock to 2666 and work or without XMP it should work at 2400 or 2133. Do you have the latest BIOS for the motherboard?

Also on G.SKill site here they have their own QVL and for Gigabyte the lowest chipset they report as working with this RAM is Z270.

Also I noticed in pictures the 8-pin CPU ATX_12V_2X4 cable is not plugged in near the CPU. Did you unplug it now to take photos?

Yes that is my motherboard, i know the bios version but don't know how to check if there is newer version yes i unplugged it for clearly view of motherboard

https://imgur.com/a/QC56h7N

View: https://imgur.com/a/QC56h7N

 

[Satan-IR]

In the middle shot you have BIOS version, date and ID. You can check with the motherboard page I linked above and look in the support section/tab to see if there are any updates.

Before updating BIOS (which is a bit risky because if anythign goes wrong you might brick your motherboard) you can reset BIOS to default and save and exit and see system boots normally into Windows and there are no restarts. If it was stable then you can try enabling the XMP profile in BIOS and see if the RAM would run at 2666 or not.

You can check that with either RAM stick one at a time and after that together. If suring the process of woing one at a time for default and XMP speed there's restarts or other prolem might mean that RAM stick is faulty.

 

[INexusz]

In the middle shot you have BIOS version, date and ID. You can check with the motherboard page I linked above and look in the support section/tab to see if there are any updates.

Before updating BIOS (which is a bit risky because if anythign goes wrong you might brick your motherboard) you can reset BIOS to default and save and exit and see system boots normally into Windows and there are no restarts. If it was stable then you can try enabling the XMP profile in BIOS and see if the RAM would run at 2666 or not.

You can check that with either RAM stick one at a time and after that together. If suring the process of woing one at a time for default and XMP speed there's restarts or other prolem might mean that RAM stick is faulty.

I just enabled XMP and restart immediately i click save and exit i joined bios again and saw it enabled but restarts much much often than disabled XMP, so i disabled it. I found the bios update and have new version like 3 months ago says that its strongly recommended updating to this version and that can't reverse to previous version, i downloaded it on my laptop lattest bios update so i watched some videos how to update bios with q flash button and normal update with bios screen q flash utility i want to try with q flash button without any hardware attached because if pc restart during normal update things can be quite messy so I can't risk it.

 

[Satan-IR]

I just enabled XMP and restart immediately i click save and exit i joined bios again and saw it enabled but restarts much much often than disabled XMP, so i disabled it. I found the bios update and have new version like 3 months ago says that its strongly recommended updating to this version and that can't reverse to previous version, i downloaded it on my laptop lattest bios update so i watched some videos how to update bios with q flash button and normal update with bios screen q flash utility i want to try with q flash button without any hardware attached because if pc restart during normal update things can be quite messy so I can't risk it.

That's why I said it's a bit risky especially in a PC that restarts. Although if you just connect PSU to board and CPU and one RAM stick and unplug drives the update/flashing might be OK. So far you have been able to boot to BIOS and you didn't say anything about it restarting when in BIOS.

If the later verions of BIOS are intended to improve system recognition of RAM and performance of RAM might help, which maybe your case here. Also if the pronlem is because of the RAM modules (both or one of them) being faulty a BIOS update won't resolve that.

Again BIOS flashing is potentially risky, yes. It's recommended when current version of BIOS is giving your trouble/problems. Is this restarts a RAM issue which is BIOS-related? Possibly, maybe not. I wouldn't risk it.

If you have no experience with updating BIOS maybe you can take it to a shop or center where trained technicians can do this for you?

As I said before use just one RAM stick and let the system boot and use it for a while (few hours) and see if it restarts. If it does or does not do the same with other RAM stick. This way you can dinf out if one of them is faulty.

You can try with different RAM if available to see if system works properly or not. Maybe borrow from same friend as the PSU?

Also maybe changing CMOS battery wouldn't be a bad idea. If you don't have experience mabye if you take it to a shop ask them to do that. I think most probably you'd have to take graphics card out of the PCIE slot. Battery is usually on the motherboard and most of the time the graphics card is over it.

 

[Satan-IR]

Yes the battery is just under the graphics card. The shroud/cooler is probably covering more than half of it. To change the battery card has to come out.

https://imgur.com/aWzSDbT

View: https://imgur.com/aWzSDbT

 

[INexusz]

That's why I said it's a bit risky especially in a PC that restarts. Although if you just connect PSU to board and CPU and one RAM stick and unplug drives the update/flashing might be OK. So far you have been able to boot to BIOS and you didn't say anything about it restarting when in BIOS.

If the later verions of BIOS are intended to improve system recognition of RAM and performance of RAM might help, which maybe your case here. Also if the pronlem is because of the RAM modules (both or one of them) being faulty a BIOS update won't resolve that.

Again BIOS flashing is potentially risky, yes. It's recommended when current version of BIOS is giving your trouble/problems. Is this restarts a RAM issue which is BIOS-related? Possibly, maybe not. I wouldn't risk it.

If you have no experience with updating BIOS maybe you can take it to a shop or center where trained technicians can do this for you?

As I said before use just one RAM stick and let the system boot and use it for a while (few hours) and see if it restarts. If it does or does not do the same with other RAM stick. This way you can dinf out if one of them is faulty.

You can try with different RAM if available to see if system works properly or not. Maybe borrow from same friend as the PSU?

Also maybe changing CMOS battery wouldn't be a bad idea. If you don't have experience mabye if you take it to a shop ask them to do that. I think most probably you'd have to take graphics card out of the PCIE slot. Battery is usually on the motherboard and most of the time the graphics card is over it.

Yes pc restart also when in bios screen , i never updated bios before but i watched some videos and its easy but the problem is that can shutdown during updating process don't know how long the update will take, no chance to use it for few hours now restart more often even with one stick tried both sticks on both slots differently nothing works, but there is a chance if is off for 1-2 days will not restart for 1-2 hours or longer or when the room is cold also pc stay longer on without restarting. Also changed the cmos battery no help as i said tried everything except bios update and to try to borrow psu rams from friend.

 

[INexusz]

That's why I said it's a bit risky especially in a PC that restarts. Although if you just connect PSU to board and CPU and one RAM stick and unplug drives the update/flashing might be OK. So far you have been able to boot to BIOS and you didn't say anything about it restarting when in BIOS.

If the later verions of BIOS are intended to improve system recognition of RAM and performance of RAM might help, which maybe your case here. Also if the pronlem is because of the RAM modules (both or one of them) being faulty a BIOS update won't resolve that.

Again BIOS flashing is potentially risky, yes. It's recommended when current version of BIOS is giving your trouble/problems. Is this restarts a RAM issue which is BIOS-related? Possibly, maybe not. I wouldn't risk it.

If you have no experience with updating BIOS maybe you can take it to a shop or center where trained technicians can do this for you?

As I said before use just one RAM stick and let the system boot and use it for a while (few hours) and see if it restarts. If it does or does not do the same with other RAM stick. This way you can dinf out if one of them is faulty.

You can try with different RAM if available to see if system works properly or not. Maybe borrow from same friend as the PSU?

Also maybe changing CMOS battery wouldn't be a bad idea. If you don't have experience mabye if you take it to a shop ask them to do that. I think most probably you'd have to take graphics card out of the PCIE slot. Battery is usually on the motherboard and most of the time the graphics card is over it.

I just successfuly updated bios i risked it but luckily took only 2 min to update for now still fine no restart but if this doesn't work will go to pc technician