Question PC Restarts when running games with easyanticheat and watching Amazon Prime Video

Feb 13, 2021
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Hi I have recently built a new pc and have ran into a odd recurring issue as listed in the title, which I haven't been able to fix with my own troubleshooting. Therefore if anyone has ran into this issue and knows of a fix, or if anyone knows of other troubleshooting methods I could try that would be very helpful. Thanks for any help you can provide


PC Specs
MotherBoard: AsRock b550 Extremem 4
CPU: Ryzen 5600x
RAM: Corsair Vengeance 2X16GB 3200MHz
GPU: Gigabyte Gaming OC 3070
Storage: Samsung 970 evo Plus
Power Supply: Corsair RM750x


Trouble Shooting methods tried

General Methods:
ran stress tests against cpu and gpu for 2hrs no crash, CPU max temp 78°C, GPU max temp 60°C
Tried different wall socket

Motherboard:
Tried different bios
Tried different power cables


CPU:
undervolt CPU in case of overvoltage
Lowered clock speed of CPU
Tried different power cables

GPU:
Tried older drivers and reinstalled drivers
Tried different GPU, Nvidia 970
Tried different power cables

RAM
Tried different slots
Ran memory test which had no issues
turned off XMP
Tried lower and Higher Ram Speeds

Power Supply
Tried in a different pc with no problems
Tried an alternative power supply
 

Ralston18

Titan
Moderator
Look in Reliability History and Event Viewer for error codes, warnings, or even informational events that correspond with the occurring restarts.

Start with Reliability History. Much more user friendly and the timeline format can be very helpful.

Event Viewer take more effort to understand and apply so take the time to figure it out some.

Look for patterns and errors.

In either case, you can right click any given error for more information and details. However the presented information can be cryptic and/or confusing.

Google any given error codes but do not immediately start applying some offered "fixes" such as downloads, utilities, etc..

Some such things will appear no matter what problem(s) you are researching.
 
Reactions: ChimiChungo
Feb 13, 2021
2
0
10
0
Look in Reliability History and Event Viewer for error codes, warnings, or even informational events that correspond with the occurring restarts.

Start with Reliability History. Much more user friendly and the timeline format can be very helpful.

Event Viewer take more effort to understand and apply so take the time to figure it out some.

Look for patterns and errors.

In either case, you can right click any given error for more information and details. However the presented information can be cryptic and/or confusing.

Google any given error codes but do not immediately start applying some offered "fixes" such as downloads, utilities, etc..

Some such things will appear no matter what problem(s) you are researching.
Hi thanks so much for the resposne, I have viewed event viewer and Reliability Monitor and i have found Event LOG 6008 the previous system shutdown was unexpected which doesnt provide much information, and I have found a WHEA-Logger Event ID 18 error, which occurs around 30 seconds before the shutdown report error which has the following text.
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.


Details View:
-System

-Provider
[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID18

Version0

Level2

Task0

Opcode0

Keywords0x8000000000000000

-TimeCreated
[ SystemTime] 2021-02-13T18:41:24.4784991Z

EventRecordID4515

-Correlation
[ ActivityID] {9f69849d-f9ec-411e-bb90-d4061266575b}

-Execution
[ ProcessID] 3840
[ ThreadID] 4356

ChannelSystem

ComputerDESKTOP-U40D99B

-Security
[ UserID] S-1-5-19

-EventData

ErrorSource3

ApicId4

MCABank1

MciStat0xbaa00000060e0809

MciAddr0x0

MciMisc0xd01a0ffe00000000

ErrorType10

TransactionType256

Participation0

RequestType0

MemorIO2

MemHierarchyLvl1

Timeout0

OperationType256

Channel256

Length936

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

From Searching this error it seems to report as a problem between the communication of the processer and the motherboard. Do you know of any way I could possibly test to see which part is at fault or would I need a spare motherboard or CPU to properly diagnose what part is at fault and needs to be returned. Thanks again for the reply and any help you can offer or anyone else is greatly appreciated
 

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