[SOLVED] PC restarts with black screen randomly and PC fans go crazy, no blue screen/BSOD. Windows 10

[vrishank49]

Specs are : Ryzen 5 2600, Kingston DDR4-2133 8GB of RAM, 500W Thermaltake PSU, Gigabyte B450 DS3H mobo, RX570 8GB. I'm using Windows 10 Home

Here is a video I caught of the problem: https://youtu.be/CzYYIGNWhDQ

I've talked to Windows support 4 times, Samsung support and Memory Express support and nobody has helped me. I don't know why the problem is occuring at all, just that it usually happens under loads like video games or rendering a video in Hitfilm but it doesn't happen all the time just randomly. I DO know that the fans only go crazy when the computer restarts like this, they stay normal when I manually restart the computer.

The temps are completely fine when gaming (CPU stays arount 60 and GPU the same I'm pretty sure from last time, haven't checked again because I don't want to reinstall MSI afterburner).

I've reinstalled Windows 10, repaired the new installation and downloaded new GPU drivers. I also upgraded bios in attempt to fix the issue but to no avail. I'm still not sure if this is a hardware or software issue.

 

[smorizio]

your error is the power supply not holding. download hardware info set it to logging and sensor and watch the 12v rail. your power supply brand and wattage was not a good chose. if you can return it to get a better unit do it or contact the power supply vendor to get your money back. go with a seasonic 650w focus unit.

 

[vrishank49]

your error is the power supply not holding. download hardware info set it to logging and sensor and watch the 12v rail. your power supply brand and wattage was not a good chose. if you can return it to get a better unit do it or contact the power supply vendor to get your money back. go with a seasonic 650w focus unit.

I understand that the power supply is not the greatest but that was the only one they had in stock and I assume that it can run my parts because pcpartpicker said it was fine. I bought it 2 years ago as I was just upgrading.

 

[Dark Lord of Tech]

You need to replace the PSU , it's terrible quality and tend to be unstable.

 

[iliekos]

This sounds like the CPU o ram maybe o the video card try to run aida 64 stability test that will tell you if something is wrong good luck hope this helps you

 

[outofthesky]

TAKE OUT AND CLEAN THE CONTACTS OF RAM first then test, make sure they are seated, then i would suspect the PSU