Question PC Shuts Down Only in Particular Games

VirtualGod

Commendable
May 19, 2019
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1,530
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Hello, pc shuts down(sound stutters for a bit, screens go black, and I have to restart) while playing particular games. And they're not even demanding games, I play Warzone and it doesn't crash, ever.

I tried several things, and I will list them so you won't need to ask me.

|SOFTWARE SIDE|

•Checked Event Viewer, found some problems right before pc crashed, those were;
The driver detected an internal driver error on \Device\VBoxNetLwf
So I figured Oracle VirtualBox was the culprit, even though it was never running, I uninstalled it.

•Event ID: 219
Source: Kernel-PnP
The driver \Driver\WudfRd failed to load for the device ROOT\DISPLAY\0003 (and 0000, 0002 variations as well)
So I figured that was caused by the Virtual Display driver I installed and wasn't using, I uninstalled that too.

•The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
-So I went ahead and disabled TPM from BIOS all together.

•Figured I haven't updated Windows(10) in ages, and updated 2.5 years worth of update.

•Seeing nothing above solved my problem, I installed a brand new HDD and installed fresh Windows 10, THAT DIDN'T SOLVE IT EITHER.

----------------------------------------

|HARDWARE SIDE|
(And tests I ran)

• Ran HDTune, pc crashed halfway the test
• My 7 year old HDD had some bad sectors, so I installed a new 4TB WD Blue 5400rpm.
Ran FurMark 3D, no problem.
• Ran OCCT CPU test for and hour, no problem.
• Ran OCCT PSU test, pc crashed around 15-25min mark everytime.

• Updated BIOS
After seeing all that, I got a new RAM, and a PSU.
• Tried the new ram seperately and together with my old ram, problem still persists.
• Tried the new PSU, problem still persists.


|Games That Crash|

•Rocket League (after playing a while)
• Secret Pie (after playing just a bit)
• PC Building Sim (ironic lol, after playing for a while)



My specs are:

-Sapphire RX570 Pulse 8GB OC
-Ryzen 5 2600
-MSI B450M Bazooka v2
-Adata Gammix D30 8GB 3000mhz (old ram)
-Corsair Vengeance 16GB 3200mhz (new ram)
-WD Blue 1TB 7200rpm (old hdd)
-WD Blue 4TB 5400rpm (new hdd)
-Cooler Master G750M 750w 80+ Bronze (old psu)
-EVGA BQ 650W 80+ Bronze (new psu)


Im tired of trial and error at this point, I guess its the MOBO, but theres no way I can be sure.
~Sorry if my English sucks, not my first language.
 
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Lutfij

Titan
Moderator
Im tired of trial and error at this point,
Welcome to the wonderful world of troubleshooting.

Updated BIOS
Please mention the BIOS version at the time of writing.

Tried the new ram seperately and together with my old ram, problem still persists
That doesn't rule out anything. Mixing and matching rams can lead to instability issues. Which slots are you populating with your ram(kits?)? Since you're on Windows 10, what version(not edition) of the OS are you on? Might want to also state where you sourced the OS installer from.

How old is the Coolermaster PSU?
 

VirtualGod

Commendable
May 19, 2019
28
0
1,530
0
Im tired of trial and error at this point,
Welcome to the wonderful world of troubleshooting.

Updated BIOS
Please mention the BIOS version at the time of writing.

Tried the new ram seperately and together with my old ram, problem still persists
That doesn't rule out anything. Mixing and matching rams can lead to instability issues. Which slots are you populating with your ram(kits?)? Since you're on Windows 10, what version(not edition) of the OS are you on? Might want to also state where you sourced the OS installer from.

How old is the Coolermaster PSU?
Windows 10 Pro - 10019042 Build 19042 20H2
Bios - E7A38AMS.PE4

Ram slots are: 2-4

Windows Media Creation Tool

Cooler Master PSU is around 5~ years old, if not more.
But like I said, i installed a new one just 5 days ago.
 
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