pc shuts off under load

[gokitty199]

i helped my friend set his pc up over skype, and to see if it was performing correctly i had him launch heaven benchmark to see his score, however near scene 20 his pc shuts off and reboots itself and he hears a tatatata noise coming from his headset(audio), he thinks thats benchmark sound(like the audio being stuck in a loop for about ten seconds). his gpu/cpu are not overheating.

i5 4690
msi z97-g45
evga supernova 650g
evga gtx 970
PNY 2x4gb sticks ddr3

 

[pkd123]

Look at the connections rightly. Is the graphics card overclocked and i think the SMPS may not be able to take the load and that's why it shuts down

 

[MakoRuu]

Could be a CRC Error with the hard drive.

It would be literally impossible to properly diagnose it over the internet without a massive input of information from this person.

Dump registers and error logs.

 

[gokitty199]

Look at the connections rightly. Is the graphics card overclocked and i think the SMPS may not be able to take the load and that's why it shuts down

by connections, do you mean the power connectors like the 6+2? also no, nothing is overclocked nor will they be on his system.

 

[gokitty199]

Could be a CRC Error with the hard drive.

It would be literally impossible to properly diagnose it over the internet without a massive input of information from this person.

Dump registers and error logs.

alrighty. ill have him play a few of his usual games over a few days and see if the problem still happens, if so ill get some more information

 

[pkd123]

Look at the connections rightly. Is the graphics card overclocked and i think the SMPS may not be able to take the load and that's why it shuts down

by connections, do you mean the power connectors like the 6+2? also no, nothing is overclocked nor will they be on his system.

If the hard disk is new then definitely its the SMPS ....

 

[gokitty199]

Look at the connections rightly. Is the graphics card overclocked and i think the SMPS may not be able to take the load and that's why it shuts down

by connections, do you mean the power connectors like the 6+2? also no, nothing is overclocked nor will they be on his system.

If the hard disk is new then definitely its the SMPS ....

yes everything is brand new and a day old from amazon. so have him try a new power supply?
had him run prime95 for 10 minuts, cpu got to 70C and ran as usual, hes running furmark to see if stressing the gpu causes it. so far his gpu is running at a solid 75C for longer than the heaven benchmark and it did just fine. also found out he was running two pc's off of the same power strip -_- so were having him plug it into the wall and run heaven again.

 

[gokitty199]

he ran heaven benchmark again and this time it happened a few seconds after launching it, he also bluescreened he said. furmark and prime 95 test went just fine, seems to be just heaven, not sure why.

 

[dominirican3351]

Have him run msi kumbuster and see if it happens there, if it does have him downclock the 970 and run again

 

[gokitty199]

Have him run msi kumbuster and see if it happens there, if it does have him downclock the 970 and run again

i read about that, someone had to lower their evga SC(same card as his) by 100mhz clock speed and it fixxed the issue

 

[gokitty199]

now windows bluescreens shortly after booting to desktop.

 

[rcald2000]

An overclocked GTX 970 could actually cause a 650 watt PSU to trip? Really? <legit question, not sarcasm>

 

[gokitty199]

An overclocked GTX 970 could actually cause a 650 watt PSU to trip? Really? <legit question, not sarcasm>

not unless its a very poor quality 650w psu.

heres the bluescreen

 

[dominirican3351]

have your friend reset their bios. The 650 should be enough for that setup. What card was in his system before?

 

[rcald2000]

Wait. There's a BSOD?!? Pull the mini dump file to find out why.

http://www.nirsoft.net/utils/blue_screen_view.html

 

[rcald2000]

The utility I linked to is safe. Nirsoft is very well known in IT circles.

 

[gokitty199]

have your friend reset their bios. The 650 should be enough for that setup. What card was in his system before?

i already had him reset cmos, hes reinstalling windows to see if it was a possible driver issue. ill reply back and see if he still gets a blue screen and have him dump it.

 

[rcald2000]

Ah cool. I see that you have it under control. Since the blue screen lists WDC01000.sys, it would be cool if he updated Windows immediately after the install to make sure that it's not related to .NET Framework. I assume you guys already ripped out the video drivers and reinstalled, so if mini dump is inconclusive, then I'd start considering that it could be a corrupted memory stick or possibly the drive; I think someone already mentioned the hard drive angle. Sorry that I chimed in earlier without fully reading the thread. I've been sick this past week, so it's added to my laziness.

 

[gokitty199]

Ah cool. I see that you have it under control. Since the blue screen lists WDC01000.sys, it would be cool if he updated Windows immediately after the install to make sure that it's not related to .NET Framework. I assume you guys already ripped out the video drivers and reinstalled, so if mini dump is inconclusive, then I'd start considering that it could be a corrupted memory stick or possibly the drive; I think someone already mentioned the hard drive angle. Sorry that I chimed in earlier without fully reading the thread. I've been sick this past week, so it's added to my laziness.

yea he went ahead and reinstalled windows, used the motherboard(MSI) disk for his chipset/audio and such drivers instead of the msi website, and geforce experience for the video card drivers and now everything seems to be working ok, just need for him to get home so he can stress test and see if the issue persists. if so ill have him try just one stick of memory, the hdd is flat in the hard drive bay. and any input is helpful so dont feel lazy lol

 

[gokitty199]

well the problem still happens, having him take out and only use one stick to see if the odd chance that its ram related.

EDIT: same problem consists where it jsut shuts off. would you recommend him taking it to a local pc shop and have them diegnost(idk how to spell that) it?

 

[pkd123]

update the drivers as soon as you can as there seems to be a problem of drivers not working correctly