PC spontaneously turns off

physicsdude99

Prominent
Apr 9, 2017
2
0
510
Below is a lengthy description, but if you’ll bear with me, I hope to have obviated most follow up questions by simply being thorough up front.

System: My PC consists of the following: AMD FX-9590, Corsair H60 Liquid Cooler, Gigabyte 990-FXA UD3, 16GB DDR3, Radeon HD 6970, 1x 3.5” HDD, 1x SSD, Thermaltake mid-tower case with all fans connected. At the time my problem started I had a Corsair GS700 PSU. The MB/RAM/CPU and PSU were installed circa 2015. The original build was around 2008, but the case is the only remaining original piece.

Situation: My computer shut off one day for no apparent reason; I believe I was surfing the web at the time. A few weeks went by, and then it happened again. Over the subsequent two weeks the frequency of shut-down increased until eventually about 10 minutes was the maximum it would stay on before spontaneous shutdown (not a reboot…just poof, computer is no longer on). It did this while surfing the web, playing games, sitting there doing nothing, and even a couple times before Windows even booted up. I was living in an apartment and the computer was the sole electronic device plugged into a power strip, plugged into a 15A circuit.

After I moved (again in an apartment, different state) I tried the computer again and the exact same problem occurred after exactly 3 hours of running, only this time it tripped the breaker. Subsequently it was right back to 10-15 minutes before shut down, each time tripping the breaker, and not at all dependent on what programs were running from what I could tell. This is likewise a 15A circuit; the computer/monitor is the only device plugged into the circuit...yes, I turned off or unplugged all other lights, air purifiers, printer, etc. that are on my master bedroom circuit. I took the computer to a repair shop and they claimed to have run a complete system diagnostic, and run it for 3 days straight with no issues, while running Prime95 and Heaven 4.0 for several hours. I have no real reason not to believe them. Yet, I got it back and immediately had the same old problem. Frustrated, I bought an EVGA 850W PSU and swapped it in for the Corsair. The computer now runs fine for a few days instead of 10-15 minutes. But, it will still spontaneously shut off and trip the breaker, only now it seems to be only when I’m playing a game (which coincidentally happens once every few days, hence, I would surmise, the few days in between shut-downs). HWinfo64 has not thrown up any red flags throughout all this that I can tell.

(Aside: except for the temp labeled “VRM”. Gigabyte insists that this cannot actually be the voltage regulator temp as the voltage regulator on my MB has no temperature sensor. However, the text I saw from a Gigabyte response to a customer was in terrible first-grade level English, and seemed to have come from an employee reading off a flowchart who really didn’t know what they were saying. Point: Maybe that temperature indicates an issue, but it seems more likely it’s a ghost temp, especially since someone with similar numbers used an infrared thermometer on the voltage regulator and all over the MB, and nowhere got near the 100+ that HWinfo indicates.)

Final notes: I now have the power strip plugged into a power monitor in the wall outlet. On average my system pulls 200-270W, and maxes out around 510W when I’m running benchmark software. When I turn my laser printer on and print something, it pulls around 8-9 Amps, and the overhead light sometimes flickers just slightly, but the breaker never trips…makes sense on a 15A circuit. Unfortunately the monitor does not store point data, only averages, so the instant the screen would perhaps be displaying some type of surge, the breaker trips and I’m left with no specific data.

Thoughts? I have not been able to arrive at any solution that accounts for all the data.
 


Averages while gaming are below, in °C:

CPU: 32
MB: 33
NB: 40
VR T1: 62
VR T2: 62
HDD: 21
SSD: 28
GPU: 60
GPU VRM: 26

I did not bring the power cable to the repair shop, however before taking it to them I did test the system with the Corsair PSU using a different cable and it made no difference. With the new EVGA PSU I have yet another cable, and I'm still having the issue. I should also mention I swapped out the power strip for a brand new one early in my diagnostic process.