PC stuck in EFI shell...

[hannahleisem]

*I'm really sorry if this is in the wrong category*
Hi,
Last week I bought a zoostorm PC and when I turned it on it would get stuck in EFI shell. Fast boot was not enabled. I know that's a common problem.
I stupidly started fiddling with settings in BIOS, and one which I think was "Windows 8 features" or something I disabled without thinking, and now I have this screen.

I'm not that great with computers, so please bear with me. Thank you.

 

[Ironsounds]

Hello... that's why we are here... Could you post digital img of the screen for us? ...are you comfortable with touching computer parts and MB's B /

 

[hannahleisem]

Hello... that's why we are here... Could you post digital img of the screen for us? ...are you comfortable with touching computer parts and MB's B /

Not that comfortable, but if it's simple I'll try. What do you mean by digital image of the screen?

 

[Ironsounds]

Hello... digital camera shot... img poster? a picture is worth a thousand words to me with these Screen messages and problems... B D

 

[hannahleisem]

Hello... digital camera shot... img poster? a picture is worth a thousand words to me with these Screen messages and problems... B D

Sorry, I'm guessing there was a problem with the photo I posted?

There's nothing else on the screen besides that.

 

[Ironsounds]

Hello... Thx beautiful pic... B )
Your MB Bio's completed proper Boot and can not find a Bootable device as programed to look for... You BOOT OS Hardrive is not talking to your BIO's... how old is it?

 

[hannahleisem]

Hello... Thx beautiful pic... B )
Your MB Bio's completed proper Boot and can not find a Bootable device as programed to look for... You BOOT OS Hardrive is not talking to your BIO's... how old is it?

Oh. I tapped the different possible buttons and got into BIOS. Legacy was enabled. I disabled it, and I'm back to the EFI shell problem. This whole computer is brand new by the way.

Here's the EFI problem.

 

[Ironsounds]

Hello... if you think you have a BAD setting, for some reason... typically a CMOS clear will be needed... is this recommended from you who bought it from?

 

[hannahleisem]

Hello... if you think you have a BAD setting, for some reason... typically a CMOS clear will be needed... is this recommended from you who bought it from?

That means to reset BIOS settings to default, right? I've done that and I still have the problem.

 

[Ironsounds]

Hello... is this the procedure you followed?
Let's try a proper "battery removal" AND CMOS reset Clear to the MB ...ok? B /
Take your time here and be slow and careful to your MB... look in your MB manual/Pdf for pictures and location of the pins. B )
1) un-plug PS from wall.
2) remove MB battery
3) place jumper pins/switch on MB to clear the capacitors... for ~3 mins
4) remove Jumper/switch
5) re-install battery
6) plug monitor into the MB video output OR Video card for a BOOT display
8) plug in PS to wall
9) Boot computer.

 

[hannahleisem]

Hello... is this the procedure you followed?
Let's try a proper "battery removal" AND CMOS reset Clear to the MB ...ok? B /
Take your time here and be slow and careful to your MB... look in your MB manual/Pdf for pictures and location of the pins. B )
1) un-plug PS from wall.
2) remove MB battery
3) place jumper pins/switch on MB to clear the capacitors... for ~3 mins
4) remove Jumper/switch
5) re-install battery
6) plug monitor into the MB video output OR Video card for a BOOT display
8) plug in PS to wall
9) Boot computer.

I went into BIOS ---> Reset to defaults ---> Saved the configuration.

I don't want to void the warranty if I damage the motherboard. Is there anything else I can try? I'll call technical support tomorrow if not and see if the manufacturer will cover the problem.

 

[Ironsounds]

Hello... if you comfortable in the BIO's all you need to check is the communication port setting there, for the HD... snap me pic of that area. B )

 

[hannahleisem]

Hello... if you comfortable in the BIO's all you need to check is the communication port setting there, for the HD... snap me pic of that area. B )

How do I find that?

 

[Ironsounds]

Hello... it's in your System manual/pdf