Question PC Suddenly Powering OFF

[Jessica Marins]

Hi there,

A few months ago, I bought the following hardware:

• Mobo: ASRock H310CM-HG4
• Power Supply: Corsair VS 500
• RAM: 2x 8GB Kingstom DDR4 2666 Mhz
• Processor: Intel I5-9400F
• GPU: NVIDIA GeForce GTX 1660

After setting all up. I've used it perfectly for a week, when it started to suddenly power off.

As someone with 2 IT degrees, computer enthusiast and etc, I did some tests:

• Tried a new power supply: Still powering off.
• Tried a new Mobo: Still powering off.
• Tried different RAM, swaped slots, changed clock: Still powering off.
• Temperature: It's pretty normal, nothing to concern. And the pc power offs just standing, no apps running. Sometimes it just power offs while it's starting. I dont think it's temperature too.

Now, I'm very confused, because I was sure that it was one of these above...
The only thing that I can see now is changing processor, besides never seeing a processor power off a computer like this.
What u guys think? Zero overclock applied, I assembled and disassembled the computer a lot of times. Still randomly powering off.

Thank you very much.

 

[rgd1101]

what the new psu brand and model?

 

[carocuore]

When it powers off does it freeze first?
And after it does can you instantly turn it back on?

Is it grounded? check the power cable, a strip if it's plugged into one or the outlet, those are my basics

 

[Jessica Marins]

what the new psu brand and model?

Its a Corsair VS 500

 

[Jessica Marins]

When it powers off does it freeze first?
And after it does can you instantly turn it back on?

Is it grounded? check the power cable, a strip if it's plugged into one or the outlet, those are my basics

Usualy just turn off, no freezing. What changes is that sometimes it takes too long to turn it back on, but sometimes it’s regular fast.

And yes, its grounded. I already check that. That CPU already goes to 3 different houses for tests, so I guess isn't that.

 

[Jacozeelie]

Is your cpu cooler properly seated? It will cause sudden freezes and random restarts for no appearent reason

 

[rgd1101]

test with a better Corsair model than the VS series?

 

[Jessica Marins]

Is your cpu cooler properly seated? It will cause sudden freezes and random restarts for no appearent reason

Yeah it is

 

[Jessica Marins]

test with a better Corsair model than the VS series?

I don't have one here, but I'll try to find with someone...

 

[carocuore]

If you can do what rgd1101 said and try with a better PSU. The VS should be enough for those parts though

sometimes it takes too long to turn it back on

What takes too long? the power up, POST, to load the OS? if it's the first then it's most likely because the OTP was tripped on the power supply.
Get OCCT 4.5.1 (this version in particular is the best) and run the power supply test, if it fails after a while then you'll know what the problem is.

 

[wardmatt]

If you can do what rgd1101 said and try with a better PSU. The VS should be enough for those parts though



What takes too long? the power up, POST, to load the OS? if it's the first then it's most likely because the OTP was tripped on the power supply.
Get OCCT 4.5.1 (this version in particular is the best) and run the power supply test, if it fails after a while then you'll know what the problem is.

Hi there,

A few months ago, I bought the following hardware:

• Mobo: ASRock H310CM-HG4
• Power Supply: Corsair VS 500
• RAM: 2x 8GB Kingstom DDR4 2666 Mhz
• Processor: Intel I5-9400F
• GPU: NVIDIA GeForce GTX 1660

After setting all up. I've used it perfectly for a week, when it started to suddenly power off.

As someone with 2 IT degrees, computer enthusiast and etc, I did some tests:

• Tried a new power supply: Still powering off.
• Tried a new Mobo: Still powering off.
• Tried different RAM, swaped slots, changed clock: Still powering off.
• Temperature: It's pretty normal, nothing to concern. And the pc power offs just standing, no apps running. Sometimes it just power offs while it's starting. I dont think it's temperature too.

Now, I'm very confused, because I was sure that it was one of these above...
The only thing that I can see now is changing processor, besides never seeing a processor power off a computer like this.
What u guys think? Zero overclock applied, I assembled and disassembled the computer a lot of times. Still randomly powering off.

Thank you very much.

Hey Jessica

i have the same problem. Did you find a resolution?

matt