Question PC suddenly shuts down while playing specific games, even if it's within parameters ?

[Skullwriter]

Hey Everyone! First things first:

MPG B550 GAMING PLUS (MS-7C56) motherboard
24,0GB Dual-Channel DDR4 @ 1065MHz
AMD Radeon RX 6750 XT
AMD Ryzen 5 5600G
Corsair CX750M

So here is the weird thing. I've been gaming for a lil while in my new rig, the Corsair PSU is new, the motherboard is new. So I went through Elden Ring without problems, Dozed through Monster Hunter with three monsters fighting onscreen, no problems. And recently a friend gifted me Baldur's Gate 3 while I purchased Armored Core 6.

I went through half of Armored Core without any issues whatsoever, but then out of nowhere, playing Baldur's Gate, my computer started shutting down out of nowhere. Sometimes it takes hours for the game to suddenly shut down the PC, others its just almost instant as soon as I load the game. At first I thought it could be overheating, but using the AMD overlay, I realized that both the GPU and the CPU temps don't go above 80°C.

What's the problem? What can I do?

 

[Bob.B]

Hey Everyone! First things first:

MPG B550 GAMING PLUS (MS-7C56) motherboard
24,0GB Dual-Channel DDR4 @ 1065MHz
AMD Radeon RX 6750 XT
AMD Ryzen 5 5600G
Corsair CX750M

So here is the weird thing. I've been gaming for a lil while in my new rig, the Corsair is new, the motherboard is new. So I went through Elden Ring without problems, Dozed through Monster Hunter with three monsters fighting onscreen, no problems. And recently a friend gifts me Baldur's gate 3 while I purchased Armored Core 6.
I went through half of Armored Core without any issues whatsoever, but then out of nowhere, playing Baldur's Gate, my computer started shutting down out of nowhere. Sometimes it takes hours for the game to suddenly shut down the PC, others its just almost instant as soon as I load the game. At first I thought it could be overheating, but using the AMD overlay, I realized that both the GPU and the CPU don't get above 80° in heat.

What's the problem? What can I do?

When you added this new mobo did you do a clean install of windows and then installed the proper bios and drivers?

 

[Skullwriter]

When you added this new mobo did you do a clean install of windows and then installed the proper bios and drivers?

Yup, first thing I did.

 

[Bob.B]

Yup, first thing I did.

Remove the gpu and connect to the igp.....test.

 

[Skullwriter]

Remove the gpu and connect to the igp.....test.

That's part of the 'bitch', the IGP (if you mean the integrated graphics processor) wouldn't be able to withstand the game, but I will try.

 

[Skullwriter]

Just an update, lowering the game's graphics didn't help. It still makes the computer shutdown.

 

[Mikrofonko]

Just an update, lowering the game's graphics didn't help. It still makes the computer shutdown.

Did you find a solution? I'm having a similar problem

 

[Phillip Corcoran]

Did you find a solution? I'm having a similar problem

You've already had your first post deleted, and that's for a good reason:

Start your own thread, don't "hijack" an existing one !

 

[Flayed]

When you installed the motherboard did you connect the 8-pin CPU_PWR1 cable?

 

[Mikrofonko]

Just an update, lowering the game's graphics didn't help. It still makes the computer shutdown.

Try swapping the RAM sticks with different ones. Might also be faulty RAM

 

[Skullwriter]

If it was the RAM, the computer would either not start or it would have a memory problem, it simply just shuts down. And yes, I connected the 8pin CPU cable as well.

 

[LinuxDevice]

When it just shuts down, instantly, it is experiencing a "triple hardware exception":
https://en.wikipedia.org/wiki/Triple_fault

Basically, it has nested exceptions, and the interrupt vector table cannot guarantee lack of further corruption, so it shuts down instantly.

A common cause of this is a brown-out power supply issue. Power which is sufficient for most things, but marginal, can eventually cause memory bits to "do the wrong thing". You did say you have a new power supply, so maybe that is it, although I might expect other games to do this as well. Or the house power outlet might have marginal output to an otherwise good supply.

Memory was mentioned, and this can also do it. I would recommend running memtest86+ for at least 24 hours. memtest86+ can run on a thumb drive or DVD, thus it does not need to be installed in the usual sense, but it does essentially work as its own operating system. This means it is independent of any drivers.

And yes, someone also mentioned drivers, and this can also be the case of what causes the problem.

The BIOS itself might need update.

 

[UnknownHost]

This issue at hand from what I understand after reading, does it only happen when you play Baldurs Gate? Or does it happen to all games now?

 

[Skullwriter]

This issue at hand from what I understand after reading, does it only happen when you play Baldurs Gate? Or does it happen to all games now?

Only when I play Baldur's Gate. I played equally heavy games, and even heavier sometimes, and there was no problem whatsoever. Like for example playing Monster Hunter World with three gigantic beasts fighting on the screen at the same time, or Ace Combat 6 with the screen completely chock full of enemies and missiles everywhere. Some of these games will make my video card sweat up, but never make the thing shut down. It only happens here, with this intensity, with Baldur's Gate 3

 

[Skullwriter]

When it just shuts down, instantly, it is experiencing a "triple hardware exception":
https://en.wikipedia.org/wiki/Triple_fault

Basically, it has nested exceptions, and the interrupt vector table cannot guarantee lack of further corruption, so it shuts down instantly.

A common cause of this is a brown-out power supply issue. Power which is sufficient for most things, but marginal, can eventually cause memory bits to "do the wrong thing". You did say you have a new power supply, so maybe that is it, although I might expect other games to do this as well. Or the house power outlet might have marginal output to an otherwise good supply.

Memory was mentioned, and this can also do it. I would recommend running memtest86+ for at least 24 hours. memtest86+ can run on a thumb drive or DVD, thus it does not need to be installed in the usual sense, but it does essentially work as its own operating system. This means it is independent of any drivers.

And yes, someone also mentioned drivers, and this can also be the case of what causes the problem.

The BIOS itself might need update.

Oh thanks! I didn't know about the Triple Hardware Exception. I will check memtest86+ out as well. I already used Furmark to 'strain' the video card, and there weren't any problems nor shutdowns. I waited a tad to see if both updates to the video card and the game would fix things as well.

 

[UnknownHost]

Only when I play Baldur's Gate. I played equally heavy games, and even heavier sometimes, and there was no problem whatsoever. Like for example playing Monster Hunter World with three gigantic beasts fighting on the screen at the same time, or Ace Combat 6 with the screen completely chock full of enemies and missiles everywhere. Some of these games will make my video card sweat up, but never make the thing shut down. It only happens here, with this intensity, with Baldur's Gate 3

Okay then the issue is simple, this issue at hand is regarding the game, from my experience in troubleshooting and testing things, I ran into all kinds of problems, this issue seems to be related to the game config settings, let's try a couple of things.

Make sure you only run 1 monitor, unplug the others from the back of your GPU if you have multiple monitors (don't only shut them off). Now make sure the resolution in the game matches your current monitor you're using, and use Exclusive fullscreen or just fullscreen, don't use borderless.
(Resolution issues can cause picture to be displayed wrong and cause sudden malfunctions with display, making the GPU have reading errors and displaying errors).

What you can do; there should be a config file at Documents, My Games, Baldurs Gate folder, a .ini file, if you cannot change resolution from in the game itself, or pre-launch, then change it there in the ini file save it and try to launch the game.

Reset all game settings to default, and use a default preset, such as Medium, make sure resolution is default, aspect ratio and fullscreen is on, save it close the game and relaunch.

If this solves the issue, then try plugging in the other monitors and launch the game again. If the issue still persists with 1 monitor then I can help you regarding GPU Driver, and cleaning up some faulty dlls, but I doubt that's the case since other games are working just fine.

Do remember though, not every test has to be regarding how intense a game runs, some faulty DLLS here and there, drivers, and even third party applications can cause certain issues, crashes and bluescreens at hand when certain games run, it all comes down to what they pull in and call in a game, such as codes, etc.

 

[Skullwriter]

Okay then the issue is simple, this issue at hand is regarding the game, from my experience in troubleshooting and testing things, I ran into all kinds of problems, this issue seems to be related to the game config settings, let's try a couple of things.

Make sure you only run 1 monitor, unplug the others from the back of your GPU if you have multiple monitors (don't only shut them off). Now make sure the resolution in the game matches your current monitor you're using, and use Exclusive fullscreen or just fullscreen, don't use borderless.
(Resolution issues can cause picture to be displayed wrong and cause sudden malfunctions with display, making the GPU have reading errors and displaying errors).

What you can do; there should be a config file at Documents, My Games, Baldurs Gate folder, a .ini file, if you cannot change resolution from in the game itself, or pre-launch, then change it there in the ini file save it and try to launch the game.

Reset all game settings to default, and use a default preset, such as Medium, make sure resolution is default, aspect ratio and fullscreen is on, save it close the game and relaunch.

If this solves the issue, then try plugging in the other monitors and launch the game again. If the issue still persists with 1 monitor then I can help you regarding GPU Driver, and cleaning up some faulty dlls, but I doubt that's the case since other games are working just fine.

Do remember though, not every test has to be regarding how intense a game runs, some faulty DLLS here and there, drivers, and even third party applications can cause certain issues, crashes and bluescreens at hand when certain games run, it all comes down to what they pull in and call in a game, such as codes, etc.

Alrighto, I only have one monitor. The game goes automatically with Fullscreen, and the auto-setup places the configs at 'high' by default. I tried to lower the settings to medium, and then low, but the problem persisted. Though I will try checking things again today, later. (At work right now)

 

[UnknownHost]

Alrighto, I only have one monitor. The game goes automatically with Fullscreen, and the auto-setup places the configs at 'high' by default. I tried to lower the settings to medium, and then low, but the problem persisted. Though I will try checking things again today, later. (At work right now)

Make sure you put the settings to default first, then manually change the resolution to the desired one, such as first choose 720P then back to 1080P, save settings, then same with the Fullscreen, it can also be faulty with the config file of the game, causing it to display as "Fullscreen" and "1080P" but in reality it is isnt sometimes, a visual bug, best to be sure, make manual changes then save, close game, then retry.

What we're trying to do here is make sure the config file is reset and manually set.

 

[Flayed]

Try a different PSU

 

[Skullwriter]

Just as a heads up, playing again, so far there wasn't any reset. Will keep updated in case it happens again.

 

[Skullwriter]

Still happening. To make absolutely sure it wasn't my PSU or overheating or whathever, I played three continuous hours of Cyberpunk 2077 with everything on max, nothing happened. I will try adding another fan on top of the pc to vent extra heat outside. By now I genuinely don't know what to do.

 

[thestryker]

BG3 hits the CPU extremely hard, in terms of gaming at least, so it seems like that might be the direction of the issue.

Does the event viewer show anything at all after the system shuts down?

You could try something like Cinebench in a loop, but the issue might not be the CPU by itself but rather high overall system load with specifically high CPU.

 

[stonecarver]

Still happening. To make absolutely sure it wasn't my PSU or overheating or whathever, I played three continuous hours of Cyberpunk 2077 with everything on max, nothing happened

You know it's something we just don't ask but is your computer under your desk or in the corner. how close is the back of the computer to the wall. Is there enough room for vented air from computer to not continue to build and build heat where your computer suffers. If your power supply can't cool off it will just shut down for safety. Even know your CPU and GPU temps might be good.

I almost want to say take off your side panel blow a fan right in there and play your game that shuts off PC to see if you have improvement.

 

[Skullwriter]

BG3 hits the CPU extremely hard, in terms of gaming at least, so it seems like that might be the direction of the issue.

Does the event viewer show anything at all after the system shuts down?

You could try something like Cinebench in a loop, but the issue might not be the CPU by itself but rather high overall system load with specifically high CPU.

That's the bitch, I tried FurMark first, and the AMD side-panel showed that the temperatures were high, but not overly so. I will check the event logger next time, but it seems there wasn't anything logged. Anywhere specific in the event viewer I should be looking for? System? Programs? I will try playing again and try to find if the issue is logged.

You know it's something we just don't ask but is your computer under your desk or in the corner. how close is the back of the computer to the wall. Is there enough room for vented air from computer to not continue to build and build heat where your computer suffers. If your power supply can't cool off it will just shut down for safety. Even know your CPU and GPU temps might be good.

I almost want to say take off your side panel blow a fan right in there and play your game that shuts off PC to see if you have improvement.

No worries, my computer is above the table, next to the screen. Its far from the wall, its rear is 18cm from the wall. There is nothing on either side of it. And honestly, if it crashes another time I may as well just pick my larger fan and blow directly onto it, yeah.

 

[thestryker]

That's the bitch, I tried FurMark first, and the AMD side-panel showed that the temperatures were high, but not overly so.

FurMark just hits the GPU it doesn't do anything with the CPU. That's why I suggested using cinebench looping to single out the CPU. OCCT also has very good CPU testing.

I will check the event logger next time, but it seems there wasn't anything logged. Anywhere specific in the event viewer I should be looking for? System? Programs? I will try playing again and try to find if the issue is logged.

If anything shows up at all it would generally be under system as software isn't going to shut off your computer.