Hi,
Specs:
ASUS Prime H310M-R R2.0 mobo
i7 9700KF
RTX 2060
16GB RAM
650W PSU
So my brother's PC turned itself off randomly while he was in the menu of a game (nothing too intensive). Upon trying to turn it back on at the case, nothing happens. He and I have turned it off and back on, unplugged and replugged, and still nothing. He only had his mouse, keyboard, headphones, and ethernet plugged in, so there was no power draw out of the ordinary (same peripherals that have been plugged in for years). I have tested his temps before and they were nothing out of the ordinary, and he has not been experiencing performance issues.
Although it did not power on, there was a light on for the graphics card (which stays on even when the system is not on but is connected to power), as well as the RGB of the AIO cooler and the rear fans powering up for a fraction of a second before returning to silence. The frontpanel LED does not power up. The AIO cooler and rear fan also spin for a fraction of a second with the graphics card completely removed.
I replaced the PSU with a quality 650W and the exact same issue stated above persists. I have tried powering up via bridging the power connectors and the exact same event occurs. It may be worth noting that I can only bridge/"power on" the pc once before it does not allow me to do it again without turning the mains for the surge protector extension lead on and off. I have tried a different surge protector extension lead and the same issue persists. I also used a different power cable for the PSU after swapping them out.
I imagine this is a motherboard issue? I obviously cannot test the other components because I cannot boot the computer.
Many thanks in advance.
Specs:
ASUS Prime H310M-R R2.0 mobo
i7 9700KF
RTX 2060
16GB RAM
650W PSU
So my brother's PC turned itself off randomly while he was in the menu of a game (nothing too intensive). Upon trying to turn it back on at the case, nothing happens. He and I have turned it off and back on, unplugged and replugged, and still nothing. He only had his mouse, keyboard, headphones, and ethernet plugged in, so there was no power draw out of the ordinary (same peripherals that have been plugged in for years). I have tested his temps before and they were nothing out of the ordinary, and he has not been experiencing performance issues.
Although it did not power on, there was a light on for the graphics card (which stays on even when the system is not on but is connected to power), as well as the RGB of the AIO cooler and the rear fans powering up for a fraction of a second before returning to silence. The frontpanel LED does not power up. The AIO cooler and rear fan also spin for a fraction of a second with the graphics card completely removed.
I replaced the PSU with a quality 650W and the exact same issue stated above persists. I have tried powering up via bridging the power connectors and the exact same event occurs. It may be worth noting that I can only bridge/"power on" the pc once before it does not allow me to do it again without turning the mains for the surge protector extension lead on and off. I have tried a different surge protector extension lead and the same issue persists. I also used a different power cable for the PSU after swapping them out.
I imagine this is a motherboard issue? I obviously cannot test the other components because I cannot boot the computer.
Many thanks in advance.