Pc turned off during update now

phildav

Honorable
May 13, 2012
2
0
10,510
0
Hello,
My laptop turned off during an update and now wont load windows explorer giving me a black screen. Anyway to repair this?
 

phildav

Honorable
May 13, 2012
2
0
10,510
0
no restore points available. I thought they were on but it's no giving me any previous dates to restore back to.

Also if i try to manually run explorer.exe as a new task, it closes with an error message as soon as I input any characters.
 

pdxalex

Honorable
Apr 25, 2012
597
0
11,010
18
Sorry, I have no idea... but you can try googling
explorer.exe black screen
which brings up a number of hits, as it appears to be a relatively common problem.
 
you will need to boot in recovery mode or safemode. try safemode first by pressing F8 while booting. If you can get in open cmd and type sfc /scannow

if you cant get into safemode there's another button to lauch recovery mode, and basically do the same thing
 

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