hi unreal9400 thank you for you help . i will ask my sis to see if button stuck .
just been to pc world and asked in there and i have been told that there is a software glitch in windows 10 and that said the only way thay know is you have to reboot from scratch take it back to factory settings , if say who have win 8 , take it back to that then reload win 10 then put every thing like your printers and that , if this is right hope this helps other ppl ...... thanks