Hello,
For the past 3 weeks, and for the first time since I've had my PC since 7 years ago, I've been having an issue with the device and I'm not sure about the source of it so that I can fix it.
It's a Dell Optiplex 7010, and it comes with a motherboard model 0WR7PY. The OS is Wndows 10, 64-bit, version 22H2 (10.0.19045).
The issue is that when I put the computer in Sleep Mode for a long period of time, it completely shuts down by itself. I tried to keep it in sleep mode for 1 hour and it didn't shut down, but apparently after some more hours, which I didn't measure, it does so The weird thing is that after it happens and I push the front power button to turn on the PC, it doesn't turn on. I found out that I've to press the PSU's test button first and then I can power it up by pressing the front power button. This doesn't happen when I intentionally shut down the PC and then press the front power button to turn it on again.
The PSU's test LED doesn't indicate an issue in the power supply (when I press the PSU's test button, the LED stays solid and the fan runs normally), so this removes any suspicion about the health of the PSU as far as Dell's Guidelines for self-testing the PSU unit are concerned.
The Sleep and Hibernate settings, including the advanced settings, are all set to NEVER. I also updated the drivers and the BIOS using Dell's SupportAssist software, but the issue persists.
I am really lost and I don't know if this is simply a software setting, maybe a box that I need to check/uncheck, or a hardware issue inside the desktop tower. Please note that during operation, there's absolutely no issue. The PC runs normally, no noise, the fan is OK and doesn't overwork, no heat issue and I can keep it on all day without any problem.
I'd appreciate your help and suggestions.
Thanks
For the past 3 weeks, and for the first time since I've had my PC since 7 years ago, I've been having an issue with the device and I'm not sure about the source of it so that I can fix it.
It's a Dell Optiplex 7010, and it comes with a motherboard model 0WR7PY. The OS is Wndows 10, 64-bit, version 22H2 (10.0.19045).
The issue is that when I put the computer in Sleep Mode for a long period of time, it completely shuts down by itself. I tried to keep it in sleep mode for 1 hour and it didn't shut down, but apparently after some more hours, which I didn't measure, it does so The weird thing is that after it happens and I push the front power button to turn on the PC, it doesn't turn on. I found out that I've to press the PSU's test button first and then I can power it up by pressing the front power button. This doesn't happen when I intentionally shut down the PC and then press the front power button to turn it on again.
The PSU's test LED doesn't indicate an issue in the power supply (when I press the PSU's test button, the LED stays solid and the fan runs normally), so this removes any suspicion about the health of the PSU as far as Dell's Guidelines for self-testing the PSU unit are concerned.
The Sleep and Hibernate settings, including the advanced settings, are all set to NEVER. I also updated the drivers and the BIOS using Dell's SupportAssist software, but the issue persists.
I am really lost and I don't know if this is simply a software setting, maybe a box that I need to check/uncheck, or a hardware issue inside the desktop tower. Please note that during operation, there's absolutely no issue. The PC runs normally, no noise, the fan is OK and doesn't overwork, no heat issue and I can keep it on all day without any problem.
I'd appreciate your help and suggestions.
Thanks
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