[SOLVED] PC turns off when running games

_Luka

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CPU: i7-8700k
GPU: MSI GTX 1080ti Seahawk X
RAM: 32 GB HyperX Fury
MB: Asus ROG Z-370 F
PSU: Corsair RM-750i

I am at my wits end. Everytime i put my PC under GPU load it shuts down instantly.
I have isolated it to my gpu with benchmarks. Cpu is fine integrated graphics is also fine.

I had been using a corsair rm-750 for 2 years and it worked flawlessly, but i expected it to be a psu issue and I RMAd it. so brand new psu. i also rma'd my cooling unit, as I had found that my temps were high. Now i have ice cold temps on both gpu and cpu and its still occuring.

i ran memtest86 and got back no errors, i've tried reseating everything and a different pcie slot and everything. It still doesn't work. I rma'd my gpu and got a brand new one, still issues.

please help!
 
Solution
So the only component that hasn't absolutely been replaced is the power supply, right? You sent it to Corsair and they sent you one back? Was the one they sent back in a brand new shrink wrapped package that had clearly NEVER been opened before? Because if not, then you simply got the same unit back OR another used unit that they boxed up and said was working fine. If you did not actually get a brand new replacement, then it is probably worth taking back the motherboard you just bought and getting a refund, or keeping it as a spare because you never know AND I will tell you that if you plan to keep this system for a good long while that later on you will not be able to find a motherboard replacement for the same price you got that one...
First, I doubt you got anything "brand new", because they don't usually, only rarely, return a brand new unit to you when you RMA something. Generally you get a refurbished or renewed unit, and that often means that somebody before you already had a problem with that unit but the manufacturer didn't "find" anything wrong with it so they cleaned it up and sent it back out, to people like you. Or, if they didn't find a problem, they often repackage and send back the same unit you sent them. We see this ALL the time. If they can't duplicate the issue, it goes right back to you.

My guess is, you got back the exact same graphics card you sent them, and you still have the exact same problem you had originally. Otherwise, you have a motherboard issue. If the memory passes Memtest86 for four full passes, the PSU has been tested or replaced, the graphics card has been tested or replaced and the cooling unit, whatever that might be since you don't mention what it is, has been replaced, then there isn't much left other than the motherboard and storage devices. Storage devices would be very unlikely to have a high problem rate while gaming, they'd be much more likely to be all the time or random all the time type problems.

Has it always done this, or did it just start doing it out of the blue after working normally for a period of time?

Are you using a power strip or a UPS battery backup? If so, eliminate those, plug directly into the wall and see if the problem remains.
 
Discussion of Sea Hawk X pump problems, gunk build up, replacement cards fitted with bad pumps:
 
That, is certainly not known to me, and could very well be relevant. Good information.

However, that indicates temps "climbing into the 90's within seconds" while this specific case the OP indicates he has "ice cold temps on the GPU and CPU". While I have serious doubts about the "ice cold" part, not hot would seem to be not hot, and would seem to indicate that THAT particular issue is at least probably not relevant here.
 

_Luka

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May 14, 2016
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Hi, I have a corsair H110i pro aio cooler and my temps are not "ice cold" but 26°C well within acceptable limits on crash. I eliminated my surge protector as being the issue as I just tried again direct to the wall. And i just formatted my storage drives. I guess it has to be my MB then...
 
Have you pulled the CPU out to inspect and verify that there are no bent pins on the motherboard? That could certainly be a relevant issue if there is. Since you'd have to do that to RMA the unit anyhow, might be a good idea just to check in any case.

I'm assuming you've double checked that the PCI power cables to your graphics card are fully seated at both ends, even removed and reinserted them to be sure, since you've had all of this stuff out of the case several times most likely and the problem remains.

My money would be on the motherboard at this point if everything else you indicated regarding replacement of those components is accurate.
 

_Luka

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May 14, 2016
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Yeah I've taken the cables in and out. I replaced the entire PSU and I actually should clarify i did not rma but I bought A whole new one. its been so long that I forgot (Waited 35 days for MSI RMA). I checked HWinfo and theres a warning next to my boot drive from smart? i wonder if this might be it
 
Scanned it with what? What tests did you run on it? What was the Smart warning?

What kind of drive is it and is Smart even enabled for it in the BIOS? When Smart is not enabled it can trigger a warning in some monitoring utilties.

Were you using the graphics card before with no problems or have you had problems since installing this card?

Did you buy the graphics card new or used?

DO you have the MOST recent motherboard BIOS version installed? If you don't, then update your BIOS before you do anything else.
 
So the only component that hasn't absolutely been replaced is the power supply, right? You sent it to Corsair and they sent you one back? Was the one they sent back in a brand new shrink wrapped package that had clearly NEVER been opened before? Because if not, then you simply got the same unit back OR another used unit that they boxed up and said was working fine. If you did not actually get a brand new replacement, then it is probably worth taking back the motherboard you just bought and getting a refund, or keeping it as a spare because you never know AND I will tell you that if you plan to keep this system for a good long while that later on you will not be able to find a motherboard replacement for the same price you got that one for so it's possibly worth keeping as a backup, and getting a good replacement PSU.

It REALLY sounds like a PSU issue to me. But as I said before it could be a graphics card issue and the same thing applies to the graphics card as the PSU. If you did not get one back that was WITHOUT DOUBT brand new, shrink wrapped box, never opened, then they sent you a used card or the same card back. RARELY do hardware manufacturers send brand new hardware back as replacements under warranty.
 
Solution
Two motherboards. Two power supplies. GPU replaced AND works fine on friends PC. Memory passes Memtest, or so you said. Nothing left but drives and CPU unless it's still a PSU issue. What PSU did you get?

Download and run the Intel processor diagnostic utility. If that passes, try a clean install of Windows followed by updating all motherboard and GPU card drivers.

 
Possibly. There ARE other things that can make the IPDU fail and look like a CPU failure.

When you built this system, did you do a CLEAN install of Windows. And by "clean", I mean exactly like I've outlined it at the link below. No upgrading from Windows 7 or 8. No refresh or reset. No in place upgrade. No restore of an existing factory partition or backup image. Just "clean", from scratch, deleting all existing partitions on the OS drive and installing to the unpartitioned, unformatted drive? What PSU did you get? I still think this sounds like a PSU problem, so maybe you got a PSU that just wasn't very good.



If not, and you were using an installation from a prior system, in any way, it might be a good idea to at least TRY a clean install along with a fresh installation of all the motherboard and graphics card drivers, before pursuing the CPU replacement. If a clean install does not cure the problem, then I would immediately contact Intel support and explain that even after a clean install and all the other troubleshooting you have done you cannot pass the IPDU and it crashes out. Should not be a big deal to get it replaced. Intel is usually pretty good about honoring warranties with a minimum of trouble but they WILL make you jump through a few hoops first such as providing screenshots of the failed test etc. At least that has been my experience in past situations. CPUs don't fail often unless somebody has done something to cause it, but it does happen from time to time.

I would also probably double check that you have the memory installed in the second and fourth slots going left to right starting from the CPU socket. If you do, good. I would at least TRY to run Memtest86 on them again exactly as outlined below because it is VERY unusual to have a faulty CPU and be able to pass Memtest with no errors. In fact, it would be unusually unlikely.

Memtest86


Go to the Passmark software website and download the USB Memtest86 free version. You can do the optical disk version too if for some reason you cannot use a bootable USB flash drive.

Create bootable media using the downloaded Memtest86 (NOT Memtest86+, that is a different, older version and is outdated). Once you have done that, go into your BIOS and configure the system to boot to the USB drive that contains the Memtest86 USB media or the optical drive if using that option.


Create a bootable USB Flash drive:

1. Download the Windows MemTest86 USB image.

2. Right click on the downloaded file and select the "Extract to Here" option. This places the USB image and imaging tool into the current folder.

3. Run the included imageUSB tool, it should already have the image file selected and you just need to choose which connected USB drive to turn into a bootable drive. Note that this will erase all data on the drive.



No memory should ever fail to pass Memtest86 when it is at the default configuration that the system sets it at when you start out or do a clear CMOS by removing the CMOS battery for five minutes.

Best method for testing memory is to first run four passes of Memtest86, all 11 tests, WITH the memory at the default configuration. This should be done BEFORE setting the memory to the XMP profile settings. The paid version has 13 tests but the free version only has tests 1-10 and test 13. So run full passes of all 11 tests. Be sure to download the latest version of Memtest86. Memtest86+ has not been updated in MANY years. It is NO-WISE as good as regular Memtest86 from Passmark software.

If there are ANY errors, at all, then the memory configuration is not stable. Bumping the DRAM voltage up slightly may resolve that OR you may need to make adjustments to the primary timings. There are very few secondary or tertiary timings that should be altered. I can tell you about those if you are trying to tighten your memory timings.

If you cannot pass Memtest86 with the memory at the XMP configuration settings then I would recommend restoring the memory to the default JEDEC SPD of 1333/2133mhz (Depending on your platform and memory type) with everything left on the auto/default configuration and running Memtest86 over again. If it completes the four full passes without error you can try again with the XMP settings but first try bumping the DRAM voltage up once again by whatever small increment the motherboard will allow you to increase it by. If it passes, great, move on to the Prime95 testing.

If it still fails, try once again bumping the voltage if you are still within the maximum allowable voltage for your memory type and test again. If it still fails, you are likely going to need more advanced help with configuring your primary timings and should return the memory to the default configuration until you can sort it out.

If the memory will not pass Memtest86 for four passes when it IS at the stock default non-XMP configuration, even after a minor bump in voltage, then there is likely something physically wrong with one or more of the memory modules and I'd recommend running Memtest on each individual module, separately, to determine which module is causing the issue. If you find a single module that is faulty you should contact the seller or the memory manufacturer and have them replace the memory as a SET. Memory comes matched for a reason as I made clear earlier and if you let them replace only one module rather than the entire set you are back to using unmatched memory which is an open door for problems with incompatible memory.

Be aware that you SHOULD run Memtest86 to test the memory at the default, non-XMP, non-custom profile settings BEFORE ever making any changes to the memory configuration so that you will know if the problem is a setting or is a physical problem with the memory.
 

_Luka

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May 14, 2016
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So i've done a clean install
i've deleted and formatted everything and even installed Windows on a different drive (an m.2 ssd) and ran memtest86. heres the result. the issue is still happening
td9BaJ5vH00kzd8cWCGO0u9mVKl0M-8pKQe-eJUCXc6BJ_YMjWT4m4S98jawtQsG0ppPha1yl-O9uT72iZtjcOaPrK9vpptaaqtNvabebxvp6LdDsOUsNZ3PV6gtlPvbRjPHw5O2vVDEBZwXPqaZKwz_g363bdCxweUOikvy-DTDethQgJANL0nUBKX5llm0OE8bveW8IvltfkLD8Xyy2uCrNsj5FRv3zILSr9sw0fPulcIA3nveTBNOXKLd0wIiTRm9NG6rBWLpYZmNl-JbIuEisSKZBLrijhmtRGiQQzvW5JYZsPU_tb235TbF5fYQZ9dkdcsE1R6h_VZRyM6HCpvwNPVarjvr0xkR1s12tiIu76EjZPIfqoig0JTSTBy1WCnXSnOeyaiswKleTNqfWPjgbg1lnlZ52EYOj9k8dNXDNFi9GYAJvCBAzkg-ILPgU7I0RH_QRFSMsew1eGfRdpE0r-d75_cevTm6sGZ1m91EZembqw-JCAyS2Vql1Qaw4qfHgahOpPADn0B5wxwDjoq1HSelPv-6GSrcqA2BIqZiTltFfpr9NprUCqZrCT6FEQe3hPWpv512odTCmoOHLCIzvFjsCgCwqq5QE8Rl88wYa6PFsMTb2Hwahi-pCw85OuPtBx4jhAmO9mNiM88qQk-W0NWGoP-SUbOp-J4znflnpzLTNTuRgks=w1278-h605-no
 
Your image does not show up. The address you paste into the box that pops up for posting images MUST end in an image format like .jpg, .png. .bmp, etc. which is why you have to use the "direct layouts" option when you copy the code from sites like imgur.com etc. You cannot link to image galleries or paste links that look like kLD8Xyy2uCrNsj5FRv3zILSr9sw0fPulcIA3nveTBNOXKLd0wIiTRm9NG6rBWLpYZmNl-JbIuEisSKZBLrijhmtRGiQQzvW5JYZsPU_tb235TbF5fYQZ9dkdc. They just won't work. It must be something like www imgur.com/mygallery/thispicture.jpg in order for it to work.
 
Well, I did ask twice above what PSU you bought after you indicated you bought a new PSU, but either way, I'm glad you got it sorted out AND that it was not a CPU issue. As I also mentioned, there are clearly circumstances where you could fail the IPDT and it not be the CPU, so it's a good thing you continued looking at other options before pursuing that.