Question pc will not shut down - suspecting motherboard

rickijensen40

Commendable
Feb 2, 2018
15
0
1,510
0
Hi all!
I have some pc problems. It simply will not shut down properly. When I shut it down Windows does its thing, but the pc is still running. What I mean is that all the "machinery" is still up and running. lights is still on and so are the AIO pump and all the fans.
At the end I have to force it by holding down the power button.
I myself believe it is is the Motherboard and here is why.

WHEN DID IT HAPPEN:
so I haven't slept that much since the problem started so all the days is just one big blob of time for me, but ill try.
I bought a new Motherboard (asus z390-f) and case which arrived Tuesday (21st) and it was pretty late when i was done building. It had no problem booting nor shutting down. The day after I know I used it, but I do not remember If it had any trouble closing down (I do not think it had problems). All I'm sure of is that I did not have time to install the drivers from the included disc until Thursday.
Thursday I installed the drivers and utilities. I am pretty sure the problem started that night.

Here is what I have tried:
  • letting it be (heard that a windows update sometimes can cause it to take ages to shut down) tmfirced it off after 35 minutes
  • turned off fast booting under windows power settings
  • used this command: shutdown /s /f /t 0
  • ran troubleshooting in almost everything
  • I have tried to find out if specific apps forced the pc not to shut fully down (I suspected an AsusUpdateCheck.exe)
  • forced windows to make sure the apps closed down before shutting down
  • formated all my drives and made a fresh install of Windows.
  • first time I tried installing the drivers it was done through Asus Armoury.
-after the clean install of Windows 10, i did it the traditional way, by simply following the included disc
- I removed the Motherboard battery for 10 minutes.

BIOS:
  • tried turning off fast boot
  • changed some setting from off to S5
  • I Even did a bios flash update (which I know is very risky)
I updated it to the 2nd latest bios version, since I have no clue which version was on in out of the box. Besides, I know it can be very dangerous so I didn't want to try experiment with it.

While doing all of this, I found a forum where others with asus motherboards had a similar/ same issue, so it seems it is a problem with Asus. (although, ive seen some cases from Dell too, but thise got fixed).

I probably did other stuff than the things I just named, but as I said time is one big blob fir me and my mind isn't working a 100% right now.

At this point nothing worked and I pretty much gave up. I contacted the retailer's support service which told me I should file a defect product case, which I did. I will probably first hear from them Tuesday. Monday if im lucky and even then there is a small change they will replace the product for me. if im extremely lucky the might just give me my money back.

I will make a video after work, showing of the problem since many would like to see and even hear the problem.

I hope someone can help me. it is extremely frustrating, since forcing my pc to shut down isn't healthy.

Link to video:
View: https://youtu.be/g-6piWdR1F0
 
Last edited:

COLGeek

Cybernaut
Moderator
Make sure you have the latest Intel chipset drivers installed. Get them here:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Also, updating the most recent BIOS may help as well.

 

rickijensen40

Commendable
Feb 2, 2018
15
0
1,510
0
Make sure you have the latest Intel chipset drivers installed. Get them here:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Also, updating the most recent BIOS may help as well.

Hi! I will check the Intel driver right away, but doesn't the bios update require one to flash update it?
 

rickijensen40

Commendable
Feb 2, 2018
15
0
1,510
0
Updating the BIOS is actually much easier and safer than it used to be. Just follow the directions from Asus (like in your manual) and you'll be fine.
I have now tried to update bios twice. First was with EZ update an asus software. This did not works since it have to shut down my pc, which it can't. I then tried to Do it with the USB flash update which looked like it worked, but it says I use version 1105. Tried to install the 1401.

When it came to intel it simply said there weren't any drivers available. So I installed the only thing it actually let me download: https://downloadcenter.intel.com/download/29227/Chipset-INF-Utility?product=98455
 

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